Problems When Receiving Faxes - Konica Minolta bizhub C25 Facsimile Manual

Symptom
Transmission is not pos-
sible.

Problems When Receiving Faxes

If the fax cannot be received correctly, refer to the following table, and then
perform the indicated operation. If the fax still cannot be received correctly,
even after performing the described operations, contact your technical rep-
resentative.
d
For details on the error messages, refer to "Error Messages on the
Message Window" on page 8-5. For details on troubleshooting pro-
cedures for document misfeeds, paper misfeeds, poor print quality,
or empty toner, refer to the [Printer/Copier/Scanner User's Guide] on
the Documentation CD/DVD.
Symptom
The received fax is
blank.
Problems When Receiving Faxes
Cause
The transmission proce-
dure may have been
performed incorrectly.
The fax number may be
wrong.
The destination in the
favorite list, the speed
dial destination or the
group dial destination
may be incorrectly pro-
grammed.
The telephone line may
be incorrectly con-
nected.
There may be a problem
with the recipient's fax
machine (such as, no
paper or turned off).
Cause
There may be a problem
with the telephone con-
nection or with the
caller's fax machine.
The caller may have
loaded the pages back-
ward.
Solution
Check the transmission
procedure, and then try
sending the fax again.
Check the fax number.
Check that the keys
were correctly pro-
grammed.
Check the telephone line
connection. If it is dis-
connected, connect it.
Contact the recipient.
Solution
Check that the machine
can make clean copies.
If it can, have the caller
send the fax again.
Contact the caller.
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