Table of Contents
Advertisement
7.10.5 Support Query
Miscellaneous → Support Query offers the possibility to collect all system information
needed by the support team to find your problem so you can get help to solve it as soon
is possible. Regarding your query, select the problem category in the following window.
When all information is gathered, attach it to your support request.
7.10.6 Release Notes
The release notes are an important source about installation, update, configuration, and
technical issues. The release notes are continuously updated and published through
online update. Use Miscellaneous → Release Notes to view the release notes.
7.10.7 Start-Up Log
View information concerning the start-up of the computer in Miscellaneous → Start-
Up Log. This is one of the first places you might want to look when encountering
problems with the system or when troubleshooting. It shows the boot log /var/log/
boot.msg, which contains the screen messages displayed when the computer starts.
Viewing the log can help determine if the computer started properly and if all services
and functions were started correctly.
7.10.8 System Log
Use Miscellaneous → System Log to view the system log that keeps track of the opera-
tions of your computer in var/log/messages. Kernel messages, sorted according
to date and time, are also recorded here. View the status of certain system components
using the box at the top. The following options are possible from the system log and
boot log modules:
/var/log/messages
This is the general system log file. Here, view kernel messages, users logging in
as root, and other useful information.
182
Installation and Administration
Advertisement
Table of Contents
Troubleshooting
