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Chapter
7
Diagnosing Problems
Table 15. LCD Message Troubleshooting Table
Can User
Displayed Message
CLEAR PAPER JAM
Yes
CLEARING
No
PROGRAM FROM
FLASH
CLOSE PLATEN
Yes
CTL VOLT FAIL*
No
D50 Status %XX
No
Clearing Flash
D51 Status %XX
No
Programming...
D55 Status: Send
No
Program to EC
DIAGNOSTIC
No
PASSED
DO NOT POWER OFF
No
260
Explanation
Correct?
No paper motion.
Status message:
emulation software
successfully loaded into
printer RAM and the
checksum matched. The
old program is now being
deleted from flash
memory.
The platen lever is open.
Controller Voltage
Failure. 15 V failure on
the controller board.
Status message: The
printer is clearing its flash
memory, where %XX
represents the
percentage completed.
Status message: The
printer is loading
firmware, where %XX
represents the
percentage completed.
Status message: The
printer is loading the
engine controller program
into the engine controller
(EC).
Status message: the
printer passed its
memory and hardware
initialization tests.
Status message: The
printer is performing an
operation that must be
completed before you
can cycle power.
Solution
Clear jam and reload paper. If this
message recurs, contact your
authorized service representative.
No action is required.
Close the platen lever.
Contact your authorized service
1
representative.
No action is required.
No action is required.
No action is required.
No action is required.
No action is required, but do not
power off the printer until the
operation is complete.
1
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