Troubleshooting
Toner fog or background shading appears on the page
Try one or more of the following:
M
AKE SURE THE TONER CARTRIDGE IS INSTALLED CORRECTLY OR IS NOT DEFECTIVE
Reinstall or replace the defective toner cartridge.
M
AKE SURE THE TRANSFER MODULE IS NOT WORN OR DEFECTIVE
Replace the worn or defective transfer module.
M
AKE SURE THE PHOTOCONDUCTOR UNIT IS NOT WORN OR DEFECTIVE
Replace the word or defective photoconductor unit.
M
AKE SURE THE FUSER IS NOT WORN OR DEFECTIVE
Replace the worn or defective fuser.
M
AKE SURE THE PRINTER HAS RECALIBRATED RECENTLY
Perform color adjust from the Quality menu.
M
AKE SURE THE APPLICATION HAS NOT SPECIFIED AN OFF
Check the application settings.
M
AKE SURE NO TONER IS IN THE PAPER PATH
Contact customer support.
Toner rubs off
Try one or more of the following:
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WHITE BACKGROUND
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