HP G5 Manuals

Manuals and User Guides for HP G5. We have 3 HP G5 manuals available for free PDF download: Maintenance And Service Manual, User Manual

HP G5 Maintenance And Service Manual

HP G5 Maintenance And Service Manual (192 pages)

Mobile Workstation

Brand: HP | Category: Desktop | Size: 24.16 MB

Table of Contents

Table of Contents
5
Product Description
13
Components
18
Right
18
Left
20
Display
21
Keyboard Area
22
Touchpad
22
Lights
23
Button, Speakers, and Fingerprint Reader
24
Special Keys
25
Action Keys
26
Bottom
28
Labels
29
Illustrated Parts Catalog
30
Computer Major Components
30
Plastics Kit
34
Display Assembly Subcomponents
35
Mass Storage Devices
37
Bracket Kit
39
Miscellaneous Parts
40
Removal and Replacement Procedures Preliminary Requirements
41
Tools Required
41
Service Considerations
41
Plastic Parts
41
Cables and Connectors
41
Drive Handling
42
Electrostatic Discharge Damage
42
Packaging and Transporting Guidelines
43
Workstation Guidelines
43
Equipment Guidelines
44
Removal and Replacement Procedures for Authorized Service Provider Parts
45
Component Replacement Procedures
45
Bottom Cover
45
Battery
47
Solid-State Drive (M.2)
49
Optane Memory Module
51
Memory Module
52
Hard Drive/Solid-State Drive (2.5 Inch)
54
WWAN Modules
56
Wlan/Bluetooth Combo Card
58
Hard Drive Connector
60
Fingerprint Reader Board
61
Touchpad
62
NFC Module
64
Bottom Speakers
65
Card Reader/Audio Board
67
Thermal Module
68
System Board
71
RTC Battery
75
Power Button Board
76
Top Speaker
78
Display Assembly
79
Top Cover/Keyboard
88
Troubleshooting Guide
89
Resources
90
General Troubleshooting Steps
90
Identify the Issue
91
Understand the Issue
91
Boot up Sequence
91
Failure Classification
91
Examine the Environment
93
Perform a Visual Inspection of Hardware
94
Update BIOS and Drivers
94
Manually Updating BIOS and Drivers
94
Remotely Deploying BIOS and Drivers
94
Analyze the Issue
94
Remove or Uninstall Recently Added Hardware, Software
94
HP Hardware Diagnostics and Tools
95
HP PC Hardware Diagnostics (UEFI)
95
HP Support Assistant (HPSA)
97
HP BIOS Configuration Utility (BCU)
98
HP Image Diagnostic Tool
98
HP Thermal Monitor
98
Non HP Diagnostics Tools
98
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
99
Status Lights
99
Blinking Light Codes
100
POST Error Messages
100
Resolve the Issue
101
Hard Reset
101
Soft Reset (Default Settings)
102
10. Reseat Cables and Connections
102
11. Test with Minimum Configuration
103
Essential Hardware Configuration
103
Safe Mode
104
Test with Verified Working Configuration (Hardware And/Or Operating System)
104
13. Replace the System Board
104
Verify Solution
105
Helpful Hints
105
At Startup
105
During Operation
106
Consulting with HP Service
107
Common Issues and Possible Solutions
107
Power-On Issues
107
No Power
107
Intermittent Power-On, Shutdown, Reboot
109
AC Adapter Issue
110
Battery Not Recognized, Not Charging
110
Battery Discharges too Fast
112
Burnt Smell
112
Post
113
No Video (with Power)
113
Blinking Lights
114
Diagnostics Error Messages
114
BIOS Password
116
Performance (OS)
116
Intermittent Shutdown
117
Blue Screen
118
Freeze at Windows Logo (Hang/Lockup)
120
Electromagnetic Interference (EMI)
121
No Wake up
122
Unresponsive
123
Slow Performance
123
HP Smart Adapter Warning Message
124
Display
124
Display Anomalies
124
Symptom
124
Quick Check
125
HP PC Hardware Diagnostics (UEFI) for Video Test
126
Display Assembly Diagram
127
Dead Pixel
127
No Video (Internal)
127
No Video (External)
128
Displayport/Vga
128
Hdmi
128
No or Bad External Video Via Docking
129
Incorrect or Missing Color/Distorted Image
129
Touch Screen
130
I/O Devices
131
Keyboard
131
Keyboard Point Stick
132
Keyboard Backlight
132
Touchpad
133
Network Connectivity Ethernet (RJ-45 Jack)
133
Network Connectivity Wireless (WLAN)
134
Usb
135
Smart Card Reader
136
Speaker, Headphone - Audio Issues
137
Thunderbolt (TB)
138
Storage
139
Hard Drive/Solid-State Drive Not Recognized
140
No Boot to Operating System (no Read/Write Error)
140
Read-Write Error
141
Slow Performance
141
Blue Screen (BSOD) Error
141
Noisy Hard Drive
142
Mechanical
143
Fan Error Message - 90B
143
Noise (Sound)
144
Fan Runs Constantly
145
Thermal Shutdown (Hot)
146
Stuck Power Button
146
Additional Information
147
Acronyms
147
Blinking Lights and Boot Error Codes
148
Processor Not Executing Code
148
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
148
Memory Module Error
148
Graphics Controller Error (no Controller)
149
Failure - System Board Error
149
Intel Trusted Execution Technology (TXT) Error
149
Sure Start Unable to Find Valid BIOS Boot Block Image
149
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
150
POST Error Messages and User Actions
150
Routine Maintenance for Performance Improvement
152
Common Blue Screen Error Messages
152
Error Message List
152
Bug Check Symbolic Names
152
Microsoft General Troubleshooting of Windows Bug Check Codes
153
Use Windows Debugging Tool
153
Windows Software Development Kit (SDK)
154
Display Issue: Pixel Anomalies
158
Cable Management
159
Connector Types
160
Computer Setup (BIOS), TPM, and HP Sure Start
162
Using Computer Setup
162
Starting Computer Setup
162
Using a USB Keyboard or USB Mouse to Start Computer Setup (BIOS)
162
Navigating and Selecting in Computer Setup
162
Restoring Factory Settings in Computer Setup
163
Updating the BIOS
163
Determining the BIOS Version
163
Downloading a BIOS Update
164
Changing the Boot Order Using the F9 Prompt
165
TPM BIOS Settings (Select Products Only)
165
Using HP Sure Start (Select Products Only)
165
Using HP PC Hardware Diagnostics
166
Using HP PC Hardware Diagnostics Windows
166
Downloading HP PC Hardware Diagnostics Windows
166
Downloading the Latest HP PC Hardware Diagnostics Windows Version
167
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)
167
Installing HP PC Hardware Diagnostics Windows
167
Using HP PC Hardware Diagnostics UEFI
167
Starting HP PC Hardware Diagnostics UEFI
168
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
168
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
168
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)
168
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
169
Downloading Remote HP PC Hardware Diagnostics UEFI
169
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
169
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
169
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
169
Backing Up, Restoring, and Recovering
171
Using Windows Tools
171
Creating HP Recovery Media (Select Products Only)
171
Using HP Recovery Manager to Create Recovery Media
172
Before You Begin
172
Creating the Recovery Media
172
Using the HP Cloud Recovery Download Tool to Create Recovery Media
173
Restoring and Recovery
173
Restoring, Resetting, and Refreshing Using Windows Tools
173
Restoring Using HP Recovery Manager and the HP Recovery Partition
173
Recovering Using HP Recovery Manager
173
Recovering Using the HP Recovery Partition (Select Products Only)
174
Recovering Using HP Recovery Media
174
Changing the Computer Boot Order
175
Removing the HP Recovery Partition (Select Products Only)
175
10 Specifications
176
Computer Specifications
176
M.2 Pcie Solid-State Drive Specifications
177
M.2 Solid-State Drive Specifications
178
11 Statement of Memory Volatility
179
Nonvolatile Memory Usage
181
Questions and Answers
183
Using HP Sure Start (Select Models Only)
184
12 Power Cord Set Requirements
185
Requirements for All Countries
185
Requirements for Specific Countries and Regions
186
13 Recycling
188
Index
189

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HP G5 User Manual

HP G5 User Manual (34 pages)

Brand: HP | Category: Docking Station | Size: 0.76 MB

Table of Contents

Table of Contents
3
Getting Started
5
Components
5
Top
5
Front
6
Left
7
Rear
8
Bottom
9
Setting up the Docking Station
10
Step 1: Connecting to AC Power
10
Step 2: Connecting to a Computer
11
Step 3: Turning on the Docking Station
12
Step 4: Preventing Sleep or Hibernation
12
Setting up the Software
12
Updating the Docking Station
13
Downloading HP Firmware Installer
13
Installing Updates
13
Configuring an External Monitor
14
Using Windows
14
Sleep, Hibernation, Shutdown, and Restart
15
Using the Docking Station
16
Docking Station Guidelines
16
Connecting to a Network
17
Connecting USB Devices
18
Connecting to a Displayport Device
19
Connecting to an HDMI Device
20
Connecting Audio
21
Connecting Analog Audio Devices
21
Connecting an Optional Security Cable
21
Disconnecting the Docking Station
22
Troubleshooting
23
Solving Common Problems
23
General Use and Connection Problems
23
Audio Problems
23
Video Problems
24
Getting more Information
24
Specifications
25
Input Power
25
Operating Environment
25
Electrostatic Discharge
26
Accessibility
27
Finding the Technology Tools You Need
27
Our Commitment
27
International Association of Accessibility Professionals (IAAP)
27
Finding the Best Assistive Technology
28
Assessing Your Needs
28
Accessibility for HP Products
28
Standards and Legislation
29
Standards
29
Mandate 376 - en 301 549
29
Web Content Accessibility Guidelines (WCAG)
29
Legislation and Regulations
29
United States
30
21St Century Communications and Video Accessibility Act (CVAA)
30
Canada
30
Europe
31
United Kingdom
31
Australia
31
Worldwide
31
Useful Accessibility Resources and Links
32
Organizations
32
Educational Institutions
32
Other Disability Resources
32
HP Links
32
Contacting Support
33
Index
34

HP G5 Maintenance And Service Manual

HP G5 Maintenance And Service Manual (24 pages)

Brand: HP | Category: Monitor | Size: 1.6 MB

Table of Contents

Table of Contents
3
Getting Started
4
Important Safety Information
4
Important Service Information and Precautions
4
Rohs (2002/95/EC) Requirements
5
General Descriptions
5
Firmware Updates
5
Before Returning the Repaired Product to the Customer
5
Monitor Features
6
Features
6
Front Components
8
Rear and Side Components
9
Locating the Serial Number and Product Number
10
Illustrated Parts Catalog
11
How to Order Parts
12
Removal and Replacement Procedures
14
Preparation for Disassembly
14
Rear Cover
14
Power Board
17
Connector Repair
18
HDMI Connector HDMI1
19
DP Connector DP1
19
DP Connector DP2
20
USB-C Upstream Connector USBC1
20
USB-C Downstream Connector USBC2
21
USB-A Connector USB1/USB2/USB3
21
Function Test
21
Support and Troubleshooting
22
Index
24

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