Help With Password; Follow-Up Procedures - ADTRAN MX2820 System Manual

A navigation aid with keyboard shortcuts is available from any
screen when the ? prompt is displayed at the lower right. Press the
? to display the navigation aid. Press
menu.

Help With Password

If there is a failure in the SCU or RADIUS authentication and a logon is not permitted, or if an
administrator has forgotten their password, a failsafe password "adtranpleasehelp" is
provided.
To utilize this password, follow these steps:
1. Call Tech Support. (800-726-8663)
2. As directed by Tech Support, enter the "adtranpleasehelp" password. A challenge screen
will be displayed.
3. Enter the response to the challenge as provided by Tech Support.
4. This will set the account name "ADTRAN" to the default password "PASSWORD". The
RADIUS Authentication feature will be disabled.
Notify the local network administrator if RADIUS has been dis-
abled.

FOLLOW-UP PROCEDURES

Once this procedure is complete, return to the procedure which called out this DLP and
continue with the tasks indicated.
61186003L1-1D
Section 7, User Interface Guide - DLP-716, Logging on to the System
NOTE
to return to the previous
E
SC
NOTE
7-83