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336 Maintenance and care
detected by the vehicle system self-diagnosis, the
system transmits recommendations for action to
the Mercedes-Benz customer center depending
on the fault detected. The customer center trans-
mits the data to the service partner that you have
entered on the Mercedes me website at: http://
www.mercedes.me.
For selected faults, the notification that a mal-
function has been detected may appear in the
multimedia system with a request to contact the
Mercedes-Benz customer center. From this mes-
sage, a call can be made directly to the customer
center for assistance.
%
The transmission of a notification to the multi-
media system depends on the country, vehi-
cle model and equipment and requires a fast
data connection, over which the service pro-
vider has no influence.
%
Reliable fault detection is subject to technical
limitations. Therefore, only a limited selection
of faults can be detected and recommenda-
tions for action transmitted to the customer
center and the service partners. Mercedes-
Benz AG is continuously working on the
expansion of this service. The fault detection
depends on the country, vehicle model and
equipment.
Data transferred when using Telediagnostics
When the service is activated, relevant data is
automatically transferred to determine the
required scope of maintenance as well as mal-
function detection and malfunction rectification.
Details on data transfer can be found in the data
protection information for the Mercedes me con-
nect services. These can be found at: https://
www.mercedes.me under "My Mercedes me
account", "Terms of use".
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The scope of the transmitted data depends on
the vehicle model and its equipment. For
technical reasons, not all data is available at
all times.
Engine compartment
Active hood (pedestrian protection)
▌Operation of the active hood (pedestrian pro-
tection)
In certain accident situations, the actuation of the
active hood reduces the risk of injury to pedes-
trians. The rear area of the hood is raised by
approximately 3 in (80 mm).
After being triggered, the active hood remains in
the raised position. Limited visibility due to the
raised hood cannot be ruled out.
After the active hood has been actuated, pedes-
trian protection may be limited.
Have the full functionality of the active hood
restored immediately in a qualified specialist
workshop.
If necessary, adjust your seat position and drive
carefully to a qualified specialist workshop. If it is
not possible to continue your journey safely, con-
tact a qualified specialist workshop.
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