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Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and stored
in the Mercedes-Benz Customer Center and, if
required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz
Customer Center. Take note of the data protection
information on the Mercedes me Internet page
https://www.mercedes.me or in the recorded
message immediately after calling the Mercedes-
Benz Customer Center.
%
The recorded message is not available in
every country.
Mercedes me connect
▌Information on Mercedes me connect
Mercedes me connect consists of multiple serv-
ices.
You can use the following services via the multi-
media system and the overhead control panel, for
example:
Accident and Breakdown Management (me
R
button or situation-dependent display in the
multimedia system)
Mercedes-Benz Emergency Call System (auto-
R
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(
page 319).
/
You can also call the Mercedes-Benz Customer
Center using the multimedia system
(
page 320).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, first call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
MBUX multimedia system 323
Mercedes-Benz emergency call system
(
page 326).
/
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can find these in your
Mercedes me user account.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
▌Information on Mercedes me connect Accident
and Breakdown Management
%
Accident and Breakdown Management is not
available in every country. Contact an author-
ized Mercedes-Benz Center to find out
whether this function is available in your coun-
try.
The Accident and Breakdown Management can
include the following functions:
Supplement to the Mercedes-Benz emergency
R
call system (
page 326)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
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