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614 Maintenance and care
mits the data to the service partner that you have
entered on the Mercedes me website at: http://
www.mercedes.me.
For selected faults, the notification that a mal-
function has been detected may appear in the
multimedia system with a request to contact the
Mercedes-Benz Customer Centre. From this mes-
sage, a call can be made directly to the customer
centre for assistance.
%
The transmission of a notification to the multi-
media system depends on the country, vehi-
cle model and equipment and requires a fast
data connection, over which the service pro-
vider has no influence.
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Reliable fault detection is subject to technical
limitations. Therefore, only a limited selection
of faults can be detected and recommenda-
tions for action transmitted to the customer
centre and the service partners. Mercedes-
Benz AG is continuously working on the
expansion of this service. The fault detection
depends on the country, vehicle model and
equipment.
Data transferred when using Telediagnostics
When the service is activated, relevant data is
automatically transferred to determine the
required scope of maintenance as well as fault
detection and fault rectification.
Details on data transfer can be found in the data
protection information for the Mercedes me con-
nect services. These can be found at: https://
www.mercedes.me under "My Mercedes me
account", "Terms of use".
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The scope of the transmitted data depends on
the vehicle model and its equipment. For
technical reasons, not all data is available at
all times.
Engine compartment
Active bonnet (pedestrian protection)
▌Operation of the active bonnet (pedestrian pro-
tection)
In certain accident situations, the actuation of the
active bonnet reduces the risk of injury to pedes-
F295 0057 02
trians. The rear area of the bonnet is raised by
approximately 80 mm.
After being triggered, the active bonnet remains in
the raised position. Limited visibility due to the
raised bonnet cannot be ruled out.
After the active bonnet has been actuated, pedes-
trian protection may be limited.
Have the full functionality of the active bonnet
restored immediately in a qualified specialist
workshop.
If necessary, adjust your seat position and drive
carefully to a qualified specialist workshop. If a
safe continued journey is not possible, contact a
qualified specialist workshop.
Notes on the bonnet
Only the specialist personnel of a qualified spe-
cialist workshop should open the bonnet. Access
by the customer is not permitted.
To open the bonnet, consult a qualified specialist
workshop.
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