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290 Maintenance and care
mits the data to the service partner that you have
entered on the Mercedes me website at: http://
www.mercedes.me.
For selected faults, the notification that a mal-
function has been detected may appear in the
multimedia system with a request to contact the
Mercedes-Benz customer center. From this mes-
sage, a call can be made directly to the customer
center for assistance.
%
The transmission of a notification to the multi-
media system depends on the country, vehi-
cle model and equipment and requires a fast
data connection, over which the service pro-
vider has no influence.
%
Reliable fault detection is subject to technical
limitations. Therefore, only a limited selection
of faults can be detected and recommenda-
tions for action transmitted to the customer
center and the service partners. Mercedes-
Benz AG is continuously working on the
expansion of this service. The fault detection
depends on the country, vehicle model and
equipment.
Data transferred when using Telediagnostics
When the service is activated, relevant data is
automatically transferred to determine the
required scope of maintenance as well as mal-
function detection and malfunction rectification.
Details on data transfer can be found in the data
protection information for the Mercedes me con-
nect services. These can be found at: https://
www.mercedes.me under "My Mercedes me
account", "Terms of use".
%
The scope of the data transmitted depends on
the vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Engine compartment
Opening and closing the hood
& DANGER Risk of fatal injuries when carry-
ing out maintenance work during the
charging process
During the charging process, the high-voltage
on-board electrical system is under high volt-
age.
Do not perform any maintenance work
#
during the charging process.
& WARNING Risk of accident due to driving
with the hood unlocked
The hood may open and block your view.
Never release the hood when driving.
#
Before every trip, ensure that the hood is
#
locked.
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