Troubleshooting Paper Jams - Xerox Phaser 7800DN User Manual

Troubleshooting Paper Jams

This section includes:

Multiple Sheets Pulled Together .............................................................................................................................. 135

Paper Misfeeds and Paper Size Jams ..................................................................................................................... 135

Label and Envelope Misfeeds .................................................................................................................................... 136

Paper Jam Message Stays On ................................................................................................................................... 136

Jams During Automatic 2-Sided Printing .............................................................................................................. 136
Multiple Sheets Pulled Together
Probable Causes
The paper tray is too full.
The edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
The feed rollers are worn.
Using unsupported paper.
Humidity is too high for coated paper.
Paper Misfeeds and Paper Size Jams
Probable Causes
The paper is not correctly positioned in the tray.  Remove the misfed paper and reposition it properly in the tray.
The paper tray is too full.
The paper guides are not correctly adjusted to
the paper size.
The feed rollers are worn.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Use paper of the correct size, thickness, and type.
Solutions
Remove some of the paper. Do not load paper past the fill line.
Remove the paper, align the edges, and then reload it.
Remove the paper from the tray, and replace it with new dry paper.
 Try a new ream of paper.
 Do not fan transparencies before loading in tray.
Replace the feed rollers. For details, see
page 96.
®
Use only Xerox -approved paper. For details, see
page 36.
Feed paper one sheet at a time.
Solutions
 Adjust the paper guides in the tray to match the size of the paper.
Remove some of the paper. Do not load paper past the fill line.
1. Remove the paper.
2. Adjust the paper guides in the tray to match the size of the paper.
3. Replace the paper.
Replace the feed rollers. For details, see
Units on page 96.
Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
Remove the moist paper and replace it with new, dry paper.
®
Use only Xerox approved paper. For details, see
on page 36.
Troubleshooting
Customer Replaceable Units
Supported Paper
Customer Replaceable
Supported Paper
Phaser 7800 Color Printer
User Guide
on
on
135