Xerox Phaser 7800DN User Manual

Xerox Phaser 7800DN User Manual

Xerox phaser 7800dn: user guide
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Xerox Phaser 7800
Color Printer
Imprimante couleur
Xerox
Phaser
®

User Guide

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Summary of Contents for Xerox Phaser 7800DN

  • Page 1: User Guide

    Xerox Phaser 7800 Color Printer Imprimante couleur Xerox Phaser ® User Guide Guide d'utilisation Italiano Svenska Guida per l’utente Deutsch Dansk Benutzerhandbuch Čeština Español Guía del usuario Polski Português Guia do usuário Nederlands Magyar Gebruikershandleiding 7800 ® Användarhandbok Русский Руководство пользователя...
  • Page 2 © 2011 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.
  • Page 3: Table Of Contents

    Printer Symbols ... 14 Features Parts of the Printer ... 16 Left Front View of Phaser 7800DN Color Printer ... 16 Left Front View of Phaser 7800GX Color Printer ... 17 Left Front View of Phaser 7800DX Color Printer ... 18 Rear View ...
  • Page 4 Professional Finisher Guidelines ... 38 Supported Paper Types and Weights ... 39 Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ... 39 Supported Standard Paper Sizes for the Phaser 7800DX Color Printer ... 40 Supported Paper Sizes and Weights for Automatic 2-Sided Printing ... 40 Supported Custom Paper Sizes ...
  • Page 5 Moving the Printer ... 98 Troubleshooting General Troubleshooting ... 100 Printer Does Not Turn On ... 100 Printer Resets or Turns Off Frequently ... 101 Printing Takes Too Long ... 101 Document Prints From Wrong Tray ... 101 Document Fails to Print ... 102 Printer is Making Unusual Noises...
  • Page 6 Available Configurations ... 161 Options and Upgrades ... 161 Physical Specifications ... 162 Phaser 7800DN Color Printer Configuration ... 162 Phaser 7800GX Color Printer Configuration ... 162 Phaser 7800DX Color Printer Configuration ... 162 Configuration with Advanced Finisher and Booklet Maker ... 162 Configuration with Professional Finisher ...
  • Page 7 North America ... 175 European Union ... 176 Domestic/Household Environment ... 176 Professional/Business Environment ... 176 Collection and Disposal of Equipment and Batteries ... 177 Battery Symbol Note ... 177 Battery Removal ... 177 Other Countries... 178 Phaser 7800 Color Printer User Guide...
  • Page 9: Safety

     Maintenance Safety ... 13  Printer Symbols ... 14 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your ® Xerox printer.
  • Page 10: Electrical Safety

    General Guidelines WARNINGS:  Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electrical shock.  Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so.
  • Page 11: Operational Safety

    Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
  • Page 12: Power Cord

    To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord. The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
  • Page 13: Maintenance Safety

     Do not use aerosol cleaners. Clean with a dry lint-free cloth only.  Do not burn any consumables or routine maintenance items. For information on Xerox recycling programs, go to www.xerox.com/gwa. ® supplies Phaser 7800 Color Printer...
  • Page 14: Printer Symbols

    Warning or Caution: Ignoring this warning could cause serious injury or even death. Ignoring this caution could damage property. Hot surface on or in the printer. Use caution to avoid personal injury. Do not burn the item. Do not lift here.
  • Page 15: Features

    Features This chapter includes:  Parts of the Printer ... 16  Information Pages ... 22  Energy Saver Mode ... 23  Administration Features ... 24  More Information ... 26 Phaser 7800 Color Printer User Guide...
  • Page 16: Parts Of The Printer

    Parts of the Printer This section includes:  Left Front View of Phaser 7800DN Color Printer ... 16  Left Front View of Phaser 7800GX Color Printer ... 17  Left Front View of Phaser 7800DX Color Printer ... 17 ...
  • Page 17: Left Front View Of Phaser 7800Gx Color Printer

    Left Front View of Phaser 7800GX Color Printer Left Side Door C Tray 1, with Extension Tray Left Side Door B Left Side Door A Left Side Door D Control Panel Output Tray Center Output Tray Secondary Power Switch 10. Front Door 11.
  • Page 18: Left Front View Of Phaser 7800Dx Color Printer

    Left Front View of Phaser 7800DX Color Printer Left Side Door C Tray 1, with Extension Tray Left Side Door B Left Side Door A Left Side Door D Rear View USB Connection USB Memory Port, for service only Ethernet Connection...
  • Page 19: Control Panel

     Plays event-driven videos. Touch Screen displays information and provides access to printer functions. Power Saver enters Sleep mode, and exits Low Power or Sleep mode. Pause temporarily stops the current print job, allowing you to cancel or resume the job.
  • Page 20: Professional Finisher

    Professional Finisher Center Tray Hole Punch Unit Hole Punch Waste Container Finisher Front Door Right Top Tray Exit Cover Phaser 7800 Color Printer User Guide Right Middle Tray Staple Cartridge Booklet Maker Bin 10. Booklet Staple Assembly 11. Booklet Maker...
  • Page 21: Advanced Finisher

    Staple Cartridge for optional Booklet Maker Side Cover for optional Booklet Maker Booklet Maker (optional) Right Tray 10. Right Tray Extension 11. Creaser Unit 12. Staple Cartridge 13. Finisher Front Door 14. Advanced Finisher Phaser 7800 Color Printer User Guide...
  • Page 22: Information Pages

    Touch Configuration Report. Touch Print. Note: By default, the Configuration Report prints each time the printer is turned on. To turn off this setting, select Printer > Tools > Setup > General Settings > Startup Page > Off. Phaser 7800 Color Printer User Guide on page 155.
  • Page 23: Energy Saver Mode

    Energy Saver Mode You can set the time the printer spends idle in ready mode before it automatically transitions to a lower power level. You can also turn off the automatic transition. At the control panel, touch Printer. Touch the Tools tab, then touch Setup.
  • Page 24: Administration Features

    For details, see the Help in CentreWare Internet Services or the System Administrator Guide. Accessing CentreWare Internet Services At your computer, open a Web browser, type the IP address of the printer in the address field, then press Enter or Return.
  • Page 25: Automatic Data Collection

    For details, see the Help in CentreWare Internet Services. Automatic Data Collection This printer automatically collects data and transmits it to a secure offsite location. Xerox or a designated servicer uses this data to support and service the printer, or for billing, supplies replenishment, or product improvement.
  • Page 26: More Information

    More Information You can obtain more information about your printer from these sources: Resource Installation Guide Quick Use Guide System Administrator Guide Video Tutorials Recommended Media List PhaserSMART Technical Support automatically diagnoses problems on your network printer and proposes solutions.
  • Page 27: Installation And Setup

    This chapter includes:  Installation and Setup Overview ... 28  Modifying General Settings ... 30  Installing the Software ... 31 See also: Installation Guide packaged with your printer. System Administrator Guide at www.xerox.com/office/7800docs. Phaser 7800 Color Printer User Guide...
  • Page 28: Installation And Setup Overview

    You can connect to your printer over a network using an Ethernet cable, or directly to your computer using a USB cable. Hardware and cabling requirements vary for the different connection methods. Routers, network hubs, network switches, modems, Ethernet, and USB cables are not included with your printer and must be purchased separately.
  • Page 29: Turning The Printer On And Off

    This printer has two power switches. The Main Power switch located behind the front door controls the main power to the printer. The Secondary Power switch on the top of the printer controls power to the printer electronic components, and initiates a software-controlled shutdown when turned off. Using the Secondary Power switch to turn on and off the printer is the preferred method.
  • Page 30: Modifying General Settings

    Modifying General Settings You can modify printer settings such as the language, date and time, units of measurement, display brightness, and startup page from the control panel. At the control panel, touch Printer. Touch the Tools tab, then touch Setup.
  • Page 31: Installing The Software

    Other Drivers ... 34 Before installing driver software, verify that the printer is plugged in, turned on, connected correctly, and has a valid IP address. The IP address usually appears in the upper right corner of the control panel. If you...
  • Page 32: Installing Drivers And Utilities For Windows

    If your printer does not appear in the list of discovered printers, click Extended Search. If the printer still does not appear in the list of discovered printers, and you know the IP address: Click the Network Printer Icon (right) at the top of the gray window.
  • Page 33: Installing Drivers And Utilities For Macintosh Os X Version 10.5 And Later

    Select your printer in the list of discovered printers, then click Continue. 11. To accept the print queue message, click OK. 12. Select or clear the Set Printer as Default and Print a Test Page check boxes. 13. Click Continue, then click Close.
  • Page 34: Installing Drivers And Utilities For Unix And Linux

    To begin downloading, click the Start button. Repeat steps a and b, then click the printer package for use with the Xerox package that you selected earlier. The second part of the driver package is ready for download.
  • Page 35: Paper And Media

    Paper and Media This chapter includes:  Supported Paper ... 36  Loading Paper ... 41  Printing on Special Paper ... 53 Phaser 7800 Color Printer User Guide...
  • Page 36: Supported Paper

    Professional Finisher Guidelines ... 38  Supported Paper Types and Weights ... 39  Supported Standard Paper Sizes for Phaser 7800DN and 7800GX Color Printers ... 39  Supported Standard Paper Sizes for the Phaser 7800DX Color Printer ... 40 ...
  • Page 37: Paper That Can Damage Your Printer

    Avoid food or drinks in the area where paper is stored or handled.  Do not open sealed packages of paper until you are ready to load them into the printer. Leave stored paper in the original packaging. The paper wrapper protects the paper from moisture loss or gain.
  • Page 38: Advanced Finisher Guidelines

     To use the stapling options, load JIS B5 and Executive long-edge feed.  Hole Punch: Two or three hole punch available in 110V printer configuration. Two or four hole punch available in 220V printer configuration.  Booklet Maker capacity: Crease and staple up to 15 sheets of 90 g/m² (24 lb. Bond Paper). The first sheet can be up to 256 g/m²...
  • Page 39: Supported Paper Types And Weights

    Trays 1 and 2, 1-sided printing Tray 1, 2-sided printing, with optional Extra Heavy Duty Media Kit installed To print a list of supported paper and other media, at the control panel, touch Printer > Print Note: Reference Materials > Paper Tips > Print.
  • Page 40: Supported Standard Paper Sizes For The Phaser 7800Dx Color Printer

    Supported Standard Paper Sizes for the Phaser 7800DX Color Printer Tray European Standard Sizes All trays A4 (210 x 297 mm, 8.3 x 11.7 in.) JIS B5 (182 x 257 mm, 7.2 x 10.1 in.) Tray 1 C4 envelope (324 x 229 mm, 12.8 x 9 in.) C5 envelope (162 x 229 mm, 6.4 x 9 in.)
  • Page 41: Loading Paper

    Changing Paper Size, Type, and Color ... 51 Loading Paper in Tray 1 Open Tray 1 and remove any paper that is a different size or type. Pull out the extension tray for larger sizes. Phaser 7800 Color Printer User Guide...
  • Page 42 Load the paper in the tray. Do one of the following:  For long-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face down with the top edge toward the front. Load hole punched paper with the holes to the left. Phaser 7800 Color Printer User Guide...
  • Page 43 Load hole punched paper with the holes to the right.  For short-edge feed 1-sided printing, insert letterhead, pre-printed paper, and labels face down with the bottom edge leading into the printer. Load hole punched paper with the holes toward the back. ...
  • Page 44 Touch Size, Type, or Color, then modify the settings as needed. Touch OK. Note: For more information on changing paper size, type and color, see and Color on page 51. Phaser 7800 Color Printer User Guide Changing Paper Size, Type,...
  • Page 45: Loading Paper In Trays 2-5

    Move the length and width guides out: Pinch the guide lever on each guide. Slide the guides outward until they stop. Release the levers. Setting the Guide Locks in the 500-Sheet Adjustable Trays on page 49. Phaser 7800 Color Printer User Guide...
  • Page 46 Load hole punched paper with the holes to the right.  For long-edge feed 2-sided printing, insert letterhead and pre-printed paper face down with the top edge toward the front. Load hole punched paper with the holes to the left. Phaser 7800 Color Printer User Guide...
  • Page 47  You cannot load paper short-edge feed in Trays 4 and 5 using the 2500-Sheet Feeder.  Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. Phaser 7800 Color Printer User Guide...
  • Page 48 Touch Size, Type, or Color, then modify the settings as needed. Touch OK. Note: For more information on changing paper size, type and color, see and Color on page 51. Phaser 7800 Color Printer User Guide Changing Paper Size, Type,...
  • Page 49: Setting The Guide Locks In The 500-Sheet Adjustable Trays

    For best results, remove any paper from the tray, pinch the guide levers, and slide the guides inward. Pry up the retainer with your fingertip, pulling the lower edge toward you. To engage the fine-adjustment block, pinch the levers and slide the guide lock to the left as shown. Phaser 7800 Color Printer User Guide...
  • Page 50 Pull out the tray until it stops. Note: For best results, remove any paper from the tray, pinch the guide levers, and slide the guides inward. Pry up the retainer with your fingertip, pulling the lower edge toward you. Phaser 7800 Color Printer User Guide...
  • Page 51 To release the fine-adjustment block, pinch the levers and slide the guide lock to the right as shown. Replace the retainer and snap it into place. Load the standard size paper in the tray. The tray guides move to the standard paper size positions. Phaser 7800 Color Printer User Guide...
  • Page 52: Changing Paper Size, Type, And Color

    Touch OK. To save the setting, touch OK. Note: To access the Tray Management menu, you can be required to log in as the system administrator. For details, see the System Administrator Guide at www.xerox.com/office/7800docs. Phaser 7800 Color Printer User Guide...
  • Page 53: Printing On Special Paper

    Labels ... 55  Glossy Cardstock ... 55  Transparencies ... 56 To order paper, transparencies, or other media, contact your local reseller or go to www.xerox.com/office/7800supplies. See also: www.xerox.com/paper Recommended Media List (United States) www.xerox.com/europaper Envelopes You can print envelopes from Tray 1.
  • Page 54 Move the width guides to the edges of the tray. Load the envelopes with the flaps closed and facing down:  Load envelopes up to 320 mm (12.6 in.) long-edge feed, with the flaps leading into the printer. Phaser 7800 Color Printer User Guide...
  • Page 55: Labels

     Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions. Storing them in extreme conditions can cause print-quality problems or cause them to jam in the printer.  Rotate stock frequently. Long periods of storage in extreme conditions can cause labels to curl and jam in the printer.
  • Page 56: Glossy Cardstock

    Guidelines for Printing on Glossy Cardstock  Do not open sealed packages of glossy cardstock until you are ready to load them into the printer.  Leave glossy cardstock in the original wrapper, and leave the packages in the shipping carton until ready to use.
  • Page 57: Printing

    Printing This chapter includes:  Printing Overview ... 58  Selecting Printing Options ... 59  Printing Features ... 63 Phaser 7800 Color Printer User Guide...
  • Page 58: Printing Overview

    Windows, or CMD+P for Macintosh. Select your printer from the list. Access the print driver settings by selecting Properties or Preferences for Windows, or Xerox Features for Macintosh. The title of the button can vary depending on your application.
  • Page 59: Selecting Printing Options

    Printing options, also called print driver software options, are specified as Printing Preferences in ® Windows, and Xerox Features in Macintosh. Printing options include settings for 2-sided printing, page layout, and print quality. Printing options that are set from Printing Preferences become the default setting.
  • Page 60: Windows Printing Options

    To use special printing options for a particular job, change the Printing Preferences from the application before sending the job to the printer. For example, if you want to use the Enhanced print-quality mode when printing a particular document, select Enhanced in Printing Preferences before printing the job.
  • Page 61: Macintosh Printing Options

    Click Print to send the job to the printer. Selecting Finishing Options for Macintosh If your printer has a finisher installed, select finishing options in the Printing Preferences of the print driver. You can staple up to 50 sheets of 90 g/m To select stapling in the Macintosh print driver: In the print driver, click Copies &...
  • Page 62: Saving A Set Of Commonly Used Printing Options For Macintosh

    To save a set of printing options: With the document open in your application, click File > Print. Select your printer from the Printers list. Select the desired printing options from the drop-down lists in the Print dialog box. Click Presets > Save As.
  • Page 63: Printing Features

    Printing on Both Sides of the Paper Printing a 2-Sided Document If your printer supports Automatic 2-Sided Printing, the options are specified in the print driver. The print driver uses the settings for portrait or landscape orientation from the application for printing the document.
  • Page 64: Selecting Paper Options For Printing

    Selecting Paper Options for Printing There are two ways to select the paper for your print job. You can let the printer select which paper to use based on the document size, paper type, and paper color you specify. You can also select a specific tray loaded with the desired paper.
  • Page 65: Printing Booklets

    Creep specifies how much the page images are shifted outward, in tenths of a point. Shifting compensates for the thickness of the folded paper, which would cause the page images to shift slightly outward when folded. You can select a value from zero to 1 point. Gutter Creep Phaser 7800 Color Printer User Guide...
  • Page 66: Using Color Options

    Using Color Options The Color Options control the way the printer uses color to produce your document. The Windows PostScript and the Macintosh drivers provide the widest range of color controls and corrections. Each system has three standard modes of color control for normal use and Custom Color Options for the more advanced users.
  • Page 67: Printing Covers

    Use the Down Arrow to the right of the Paper field to select a different paper size, color, or type.  Job Settings displays the attributes of the paper for the remainder of the job. Phaser 7800 Color Printer User Guide...
  • Page 68: Printing Exception Pages

    Job Settings displays the attributes of the paper for the remainder of the job. Notes:  If your printer does not support automatic 2-sided printing, not all of the options are available.  Some combinations of 2-sided printing with certain paper types and sizes can produce unexpected results.
  • Page 69: Scaling

    The Original Document Size is scaled to fit on the selected output paper size shown in the Output Paper Size field.  Manual Scaling changes the output print size by the percentage entered into the field under the graphic to the right of the Scale Options. 100% Phaser 7800 Color Printer 200% User Guide...
  • Page 70: Printing Watermarks

    Print a watermark in the foreground or background or blend it with the print job. Printing Mirror Images If the PostScript driver is installed, you can print pages as a mirror image. Images mirror left to right when printed. Phaser 7800 Color Printer User Guide...
  • Page 71: Creating And Saving Custom Paper Sizes

    Enter the height and width of the new custom size. Click the arrow to the right of the Non-Printable Area field and select the printer from the list. Or set the top, bottom, right, and left margins for User Defined margins.
  • Page 72: Sample Set

    Saved Job Saved Job allows you to save a print job to a folder on the printer. Using the controls in the Saved Jobs window, you can save the job, or you can print and save the job for future use. You can also set the access to the print job as follows: ...
  • Page 73: Personal Print

    The job prints, and remains on the printer hard drive for future use. Personal Print Personal Print allows you to store a document in the printer, then print it from the control panel. To print a personal job: At the control panel, touch Jobs.
  • Page 75: Maintenance

    Maintenance This chapter includes:  General Precautions ... 76  Cleaning the Printer ... 77  Routine Maintenance ... 84  Billing and Usage Information ... 94  Ordering Supplies ... 95  Moving the Printer ... 98 Phaser 7800 Color Printer...
  • Page 76: General Precautions

     Do not tilt the printer while it is in use.  Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate.  Ensure any parts removed during cleaning are replaced before you plug in the printer.
  • Page 77: Cleaning The Printer

    Cleaning the Printer This section includes:  Cleaning the Printer Exterior ... 77  Cleaning the Printer Interior ... 78 Cleaning the Printer Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt. To clean the printer exterior: To avoid activating buttons and menus, press the Power Saver button.
  • Page 78: Cleaning The Printer Interior

    Cleaning the Printer Interior Cleaning the Printhead Lenses The printer is constructed with four printhead lenses. Clean all lenses as described in the following procedure. CAUTION: Do not perform this procedure when the printer is copying or printing.
  • Page 79 Each of the four printheads has its own cleaning tool. Slowly pull the printhead lens cleaner out until the three dots are visible. Note: The printhead lens cleaner does not detach from the printer. Slowly push the printhead lens cleaner back into the printhead until it stops. Repeat Steps 4 and 5 for each printhead.
  • Page 80 Turn the orange lever to the right to return it to the locked position. Close the printer front cover. Cleaning the Feed Rollers Periodically inspect the feed rollers in each of the installed trays, and clean them if paper dust or other residue is visible.
  • Page 81 Locate the feed rollers in the tray. Slide the feed roller cover toward the front of printer. Turn each feed roller until the roller hook is visible. Pull each feed roller hook out of the groove on the axle. Slide the feed rollers to the front and remove them, one at a time.
  • Page 82 10. Slide the feed roller along the axle until the protrusions fit completely into the slots, and the roller hook reseats into the groove. 11. Install the second and third feed rollers using a similar method. 12. Slide the feed roller cover back into the printer. Phaser 7800 Color Printer User Guide...
  • Page 83 Maintenance 13. Reinsert the tray at an angle. 14. Slide the tray back into the printer. 15. Repeat for all of the installed trays. Phaser 7800 Color Printer User Guide...
  • Page 84: Routine Maintenance

    Replacing Staples in the Booklet Maker of the Advanced Finisher WARNING: Do not perform this procedure while the printer is printing. Open the finisher side cover. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and slide them to the center.
  • Page 85 The Booklet Maker uses two staple cartridges. Booklet stapling requires that both staple cartridges contain staples. Repeat the procedure for the other staple cartridge. Close the finisher side cover. Replacing Staples in the Main Stapler of the Professional Finisher Open the finisher front door. Phaser 7800 Color Printer User Guide...
  • Page 86 Pinch both sides of the staple pack (1) and remove the staple pack from the cartridge (2). Insert the front side of the new staple pack into the staple cartridge (1), then push the rear side into the cartridge (2). Phaser 7800 Color Printer User Guide...
  • Page 87 Open the finisher front door. While squeezing the orange levers R2 and R3 together (1), pull the stapler assembly out of the finisher until it stops (2). Note: The stapler assembly does not detach from the finisher. Phaser 7800 Color Printer User Guide...
  • Page 88 While gripping the orange tabs of the staple cartridge, rotate it in the direction shown. Lift the staple cartridge out of the stapler unit. Push the new staple cartridge into the stapler unit until it clicks. Phaser 7800 Color Printer User Guide...
  • Page 89 Replacing Staples in the Main Stapler of the Advanced Finisher Open the finisher front door. Reach into the finisher cabinet and pull the stapler toward you until it stops. Push the stapler assembly to the right as shown. Phaser 7800 Color Printer User Guide...
  • Page 90 Insert the front side of the new staple pack into the staple cartridge (1), then push the rear side into the cartridge (2). Grip the staple cartridge by the orange handle and insert it into the stapler assembly. Push it in until it clicks. Close the finisher front door. Phaser 7800 Color Printer User Guide...
  • Page 91: Emptying The Hole Punch Waste Container

    A message appears on the control panel when the hole punch waste container is full. Emptying the Hole Punch Waste Container in the Professional Finisher WARNING: Do not perform this procedure while the printer is printing. Open the finisher front door. Pull out the waste container at R4.
  • Page 92 Emptying the Hole Punch Waste Container in the Advanced Finisher WARNING: Do not perform this procedure while the printer is printing. Lift the finisher transport top cover, then open the front transport cover. Pull out the hole punch waste container.
  • Page 93 Empty the container. Insert the container all the way into the finisher. Close the finisher front transport cover, then close the top cover. Phaser 7800 Color Printer User Guide...
  • Page 94: Billing And Usage Information

    Billing and Usage Information Billing and printer usage information appears on the Billing Meters information screen. The impression counts shown are used for billing. To view Billing and Usage information: At the control panel, touch Printer. To view basic impression counts on the Information tab, touch Billing Meters.
  • Page 95: Ordering Supplies

    Locating the Serial Number You need the printer serial number to order supplies or to contact Xerox for assistance. The serial number is on the left front side of the printer, behind Left Side Door A. You can also view the serial number on the control panel.
  • Page 96: Routine Maintenance Items

    Transfer Roller Note: Each customer replaceable unit includes installation instructions. Other Supplies Other supplies are items required for options on certain printer configurations or accessories but are not required for daily use. Other supplies for this printer include the following: ...
  • Page 97: When To Order Supplies

    The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. Viewing Printer Supply Status You can check the status of printer supplies at any time.
  • Page 98: Moving The Printer

    Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving. The Xerox Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. Phaser 7800 Color Printer User Guide ®...
  • Page 99: Troubleshooting

    Troubleshooting This chapter includes:  General Troubleshooting... 100  Jams ... 104  Print-Quality Problems ... 146  Getting Help ... 152 Phaser 7800 Color Printer User Guide...
  • Page 100: General Troubleshooting

    Turn off both of the power switches. The Main Power switch is behind the front door and the Secondary Power switch is on the top of the printer. Wait two minutes, then turn on both of the switches. For details, see...
  • Page 101: Printer Resets Or Turns Off Frequently

    Unplug the network cable. If the problem is resolved, contact your network administrator to reconfigure your network installation. Contact your Xerox representative with the error code and message. Check the control panel fault history. For details, see Messages on the Control Panel on page 152.
  • Page 102: Document Fails To Print

    For details, see Document Prints from Wrong Tray Solutions Open and close the tray from which you are printing. Turn off the printer and remove the obstruction or debris. If you cannot remove it, contact your Xerox on page 101. ®...
  • Page 103: Automatic 2-Sided Printing Problems

    Date and Time Are Incorrect The date and time are set automatically when the printer is connected to a network that has a Network Time Protocol (NTP) server. NTP is used to synchronize the internal clocks of computers over a network connection at system startup and every subsequent 24-hour period thereafter.
  • Page 104: Jams

    Clearing Jams in the Advanced Finisher ... 121  Clearing Jams in the Professional Finisher ... 123  Minimizing Paper Jams ... 133  Troubleshooting Paper Jams ... 135  Clearing Staple Jams ... 137 Phaser 7800 Color Printer User Guide...
  • Page 105: Clearing Paper Jams

    To avoid damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same direction it normally moves through the printer. Even a small piece of paper left in the printer can cause a jam. Do not reload paper that has jammed.
  • Page 106 If you did not find jammed paper, push up the latch on the left side of the printer to open Left Side Door A. WARNING: Internal parts of the printer can be hot. Use caution when doors and covers are open.
  • Page 107: Clearing Jams At Tray 1

    Replace the paper in the tray. Note: Do not load paper above the maximum fill line. Overfilling can cause paper jams. Clearing Jams at Tray 2 Open Left Side Door A. Remove the jammed paper. Phaser 7800 Color Printer User Guide...
  • Page 108 Close Left Side Door A. Pull Tray 2 out until it stops. Remove any crumpled paper from the tray. Phaser 7800 Color Printer User Guide...
  • Page 109: Clearing Jams At Trays 3-5 Of The 1500-Sheet Feeder

    For a Paper Size Jam message, remove the paper to adjust the paper guides. For details, see Paper Misfeeds and Paper Size Jams Push the tray completely back into the printer. Clearing Jams at Trays 3–5 of the 1500-Sheet Feeder Open Left Side Door C.
  • Page 110 Remove the jammed paper. Close Left Side Door C. Pull out the tray specified on the control panel. Phaser 7800 Color Printer User Guide...
  • Page 111 Note: For a Paper Size Jam message, remove the paper to adjust the paper guides. For details, see Paper Misfeeds and Paper Size Jams Push the tray completely back into the printer. on page 135. Phaser 7800 Color Printer User Guide...
  • Page 112: Clearing Jams At Trays 3-4 Of The 2500-Sheet Feeder

    109. Clearing Jams at Tray 5 of the 2500-Sheet Feeder Open Left Side Door C. Remove the jammed paper. Close Left Side Door C. Phaser 7800 Color Printer User Guide Clearing Jams at Trays 3-5 of the 1500 Sheet Feeder...
  • Page 113 Pull out the tray until it stops. Remove any paper from under the transport cover. Remove any crumpled paper from the tray and torn paper from the paper path above the tray. Push the tray completely back into the printer. Phaser 7800 Color Printer User Guide...
  • Page 114: Clearing Jams At Left Side Door A

    Clearing Jams at Left Side Door A Open Left Side Door A. Remove the jammed paper. Open the fuser by pulling out the green handle. WARNING: The area around the fuser can be hot. Use caution to avoid injury. Phaser 7800 Color Printer User Guide...
  • Page 115 Remove the jammed paper. Close the fuser by pushing in the green handle until it stops. CAUTION: To avoid damage to the printer, verify that the fuser is closed before proceeding. Close Left Side Door A. Phaser 7800 Color Printer...
  • Page 116: Clearing Jams In The Duplex Unit At Left Side Door B

    Clearing Jams in the Duplex Unit at Left Side Door B Open Tray 1. Open Left Side Door B. Remove the jammed paper. Phaser 7800 Color Printer User Guide...
  • Page 117: Clearing Jams In The Duplex Unit At Left Side Doors A And B

    Clearing Jams in the Duplex Unit at Left Side Doors A and B Open Left Side Door A. WARNING: Internal parts of the printer can be hot. Use caution when doors and covers are open. Remove the jammed paper. Phaser 7800 Color Printer...
  • Page 118 Close Left Side Door A. Open Left Side Door B. Remove the jammed paper. Close Left Side Door B. Phaser 7800 Color Printer User Guide...
  • Page 119: Clearing A Paper Size Or Type Jam In Tray 1

    Clearing a Paper Size or Type Jam in Tray 1 Remove any paper from Tray 1. Open Left Side Door A. WARNING: Internal parts of the printer can be hot. Use caution when doors and covers are open. Remove the jammed paper. Phaser 7800 Color Printer User Guide...
  • Page 120 Close Left Side Door A. Replace the paper in the tray specified on the control panel with the specified paper size and type. Phaser 7800 Color Printer User Guide...
  • Page 121: Clearing Jams In The Advanced Finisher

    Clearing Jams in the Advanced Finisher Transport ... 122 Clearing Jams Under the Advanced Finisher Top Cover Pull up the lever on the top cover. Open the top cover by rotating it to the left. Phaser 7800 Color Printer User Guide...
  • Page 122 Lift the handle of the center tray straight up to open the transport cover. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. Close the transport cover. Phaser 7800 Color Printer User Guide...
  • Page 123: Clearing Jams In The Professional Finisher

    Clearing Jams in the Booklet Tray ... 132 Clearing Jams in the Center Tray If the paper is jammed at the exit to the center output tray, pull the paper in the direction shown. Open, then close, the finisher transport cover. Phaser 7800 Color Printer User Guide...
  • Page 124: Clearing Jams In The Professional Finisher Transport

    If the paper is torn, remove all torn pieces from the finisher. If no paper is visible, turn green knob 1 in the direction shown and carefully pull out the jammed paper. Close the transport cover. Phaser 7800 Color Printer User Guide...
  • Page 125: Clearing Jams At 2A In The Finisher

    If the paper is visible at the output tray exit, remove the paper by pulling it in the direction shown. Open the front door of the finisher. Move green lever 2a to the right. Remove the jammed paper. Phaser 7800 Color Printer User Guide...
  • Page 126: Clearing Jams At 2B In The Finisher

    If the paper is torn, remove all torn pieces from the finisher. Push lever 2a to its original position until it clicks in place. Close the finisher front door. Clearing Jams at 2b in the Finisher Open the finisher front door. Phaser 7800 Color Printer User Guide...
  • Page 127 To release paper that is inaccessible, or if the control panel displays a message to do so, turn knob 2c in the direction shown. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the finisher. Return lever 2b to its original position. Close the finisher front door. Phaser 7800 Color Printer User Guide...
  • Page 128: Clearing Jams At 3 In The Finisher

    Pull down green lever 3. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. Return lever 3 to its original position. Close the finisher front door. Phaser 7800 Color Printer User Guide...
  • Page 129 Turn green knob 4a in the direction shown to release the jammed paper. Carefully remove the paper. Note: If the paper is torn, remove all torn pieces from the finisher. Return unit 4 to its original position. Close the finisher front door. Phaser 7800 Color Printer User Guide...
  • Page 130: Clearing Jams At 4B In The Finisher

    Open the front door of the finisher. Move green lever 4b to the left. If paper is visible, remove the jammed paper by pulling in the direction shown. Using the green handle, pull out unit 4 until it stops. Phaser 7800 Color Printer User Guide...
  • Page 131 Carefully remove the paper from the upper left side and from inside the unit. Note: If the paper is torn, remove all torn pieces from the finisher. Return unit 4 to its original position. Return lever 4b to its original position. Close the finisher front door. Phaser 7800 Color Printer User Guide...
  • Page 132: Clearing Jams At 5 In The Finisher

    Open finisher exit door 5 by lifting upward at the green label 5. To remove the paper, pull it in the direction shown. Note: If the paper is torn, remove all torn pieces from the finisher. Return exit door 5 to its original position. Phaser 7800 Color Printer User Guide...
  • Page 133: Clearing Jams In The Booklet Tray

    Turn green knob 4a in the direction shown to release the jammed paper. To remove the paper, pull it in the direction shown. Note: If the paper is torn, remove all torn pieces from the finisher. Close the finisher front door. Phaser 7800 Color Printer User Guide...
  • Page 134: Minimizing Paper Jams

    Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. The following can cause paper jams: ...
  • Page 135: Troubleshooting Paper Jams

     Try a new ream of paper.  Do not fan transparencies before loading in tray. Replace the feed rollers. For details, see page 96. ® Use only Xerox -approved paper. For details, see page 36. Feed paper one sheet at a time. Solutions ...
  • Page 136: Paper Jam Message Stays On

    Recheck the media path and make sure that you have removed all of the jammed paper. Check the doors on the printer. Close any door that is open. Solutions  Use paper of the correct size, thickness, and type. For details, see...
  • Page 137: Clearing Staple Jams

    Clearing Booklet Staple Jams in the Advanced Finisher ... 143 Clearing Main Staple Jams in the Professional Finisher WARNING: Do not perform this procedure while the printer is printing. Open the finisher front door. Hold the stapler assembly by the orange lever R1 and push it to the right.
  • Page 138 Remove the jammed staples by pulling them in the direction shown. WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. Push the clamp in the direction shown until it snaps into the locked position. Phaser 7800 Color Printer User Guide...
  • Page 139 WARNING: Do not perform this procedure while the printer is printing. Open the finisher front door. While squeezing the orange levers R2 and R3 together (1), pull the stapler assembly out of the finisher until it stops (2).
  • Page 140 Lift the staple cartridge out of the stapler unit. Remove the jammed staples by pulling them in the direction shown. WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. Phaser 7800 Color Printer User Guide...
  • Page 141 Return the staple cartridge assembly to its original position. 10. Close the finisher front door. Clearing Staple Jams in the Advanced Finisher WARNING: Do not perform this procedure while the printer is printing. Open the finisher front door. 1234 Phaser 7800 Color Printer...
  • Page 142 Pull the staple cartridge clamp firmly in the direction shown to open it. Remove the jammed staples by pulling them in the direction shown. WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. Phaser 7800 Color Printer User Guide...
  • Page 143 Grip the staple cartridge by the orange handle and insert it into the stapler assembly. Push it in until it clicks. 10. Close the finisher front door. Clearing Booklet Staple Jams in the Advanced Finisher WARNING: Do not perform this procedure while the printer is printing. Open the finisher side cover. Phaser 7800 Color Printer User Guide...
  • Page 144 Hold the tabs on both sides of the staple cartridge and pull the cartridge out of the finisher. Remove the jammed staples by pulling them in the direction shown. Phaser 7800 Color Printer User Guide...
  • Page 145 Note: The Booklet Maker uses two staple cartridges. Booklet stapling requires that both staple cartridges contain staples. Starting at Step 2, repeat the procedure for the other staple cartridge. Close the finisher side cover. Phaser 7800 Color Printer User Guide...
  • Page 146: Print-Quality Problems

    The Xerox Warranty, Service Agreement, or Xerox not cover damage caused by using unsupported paper or specialty media. The Xerox Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.
  • Page 147 Paper and Media Your printer is designed to use various paper and other media types. Follow the guidelines in this section for the best print quality and to avoid jams:  ® Use only Xerox approved paper. For details, see ...
  • Page 148: Solving Print-Quality Problems

     If the defect occurs in all colors and is visible on all the test pages, replace the fuser. 1. To identify the part of the printer that is causing the problem, print the Repeating Defects page. At the control panel, touch Printer > Tools >...
  • Page 149 Solution 1. Verify that the paper you are using is the correct type for the printer and is loaded properly. For information on supported paper types and weights, at the control panel, touch Printer > Print Reference Materials >...
  • Page 150 Troubleshooting > Resolve Problems. Then select a topic and touch the video icon in the top bar to view the video. 1. Verify that the paper you are using is the correct type for the printer and is loaded properly. For information on supported paper types and weights, at the control panel, touch Printer >...
  • Page 151 To send the file to your printer, use CentreWare Internet Services. At your computer, open a Web browser, type the IP address of the printer in the address field, then press Enter or Return. Note: If you do not know the IP address for your printer, see page 24.
  • Page 152: Getting Help

    Using the Integrated Troubleshooting Tools ... 155  More Information ... 158 Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality. Control Panel Messages The printer control panel provides information and troubleshooting help. When a fault or warning condition occurs, the control panel displays a message informing you of the problem.
  • Page 153 When a warning condition occurs, a message appears on the control panel to inform you of the problem. Warning messages inform you about printer conditions, such as low supplies or open doors, that require your attention. If more than one warning condition occurs, only one is displayed on the control panel.
  • Page 154 The screen displays information about the job such as the owner, type, status, and time submitted and completed. To print the job, see Saved Job To return to the main screen, touch Home. Phaser 7800 Color Printer User Guide on page 73 or Secure Print on page 72.
  • Page 155: Using The Integrated Troubleshooting Tools

    At the control panel, touch Printer. Touch the Tools tab, then touch Tray Management > Information Pages Source. Touch the specific tray you want the printer to use, or touch Automatic. Note: Tray 2 is the default paper source when Automatic is selected for printing Information Pages.
  • Page 156 Touch Print. Note: By default, the Configuration Report prints each time the printer is turned on. To turn off this setting, select Printer > Tools > Setup > General Settings > Startup Page > Off. Viewing Billing and Usage Information At the control panel, touch Printer.
  • Page 157: Phasersmart Technical Support

    For details, see the Help in CentreWare Internet Services or the System Administrator Guide. To access CentreWare Internet Services: At your computer, open a Web browser, type the IP address of the printer in the address field, then press Enter or Return.
  • Page 158: More Information

    More Information You can obtain more information about your printer from these sources: Resource Installation Guide Quick Use Guide System Administrator Guide Video Tutorials Recommended Media List PhaserSMART Technical Support automatically diagnoses problems on your network printer and proposes solutions.
  • Page 159: Specifications

    Specifications This appendix includes:  Printer Configurations and Options ... 160  Physical Specifications ... 162  Environmental Specifications ... 165  Electrical Specifications ... 166  Performance Specifications ... 167 Phaser 7800 Color Printer User Guide...
  • Page 160: Printer Configurations And Options

    Printer Configurations and Options Standard Features The Phaser 7800 Color Printer provides the following features:  Maximum Print Resolution: 1200 x 2400 dpi  Print document sizes up to 320 x 457 mm (12.6 x 18 in.)  Print banners up to 1219 mm (48 in.) long ...
  • Page 161: Available Configurations

    Available Configurations Features Phaser 7800DN Color Printer Standard trays Optional trays Finisher PhaserMatch with Optional PhaserMeter™ Options and Upgrades  Advanced Finisher  Professional Finisher  1500-Sheet Feeder  2500-Sheet Feeder  Extra Heavy Duty Media Kit  Hole Punch for Advanced Finisher ...
  • Page 162: Physical Specifications

    Physical Specifications Phaser 7800DN Color Printer Configuration  Width: 641.4 mm (25.25 in.)  Depth: 698.5 mm (27.5 in.)  Height: 577.9 mm (22.75 in.)  Weight: 81 kg (178.6 lb.) Phaser 7800GX Color Printer Configuration  Width: 641.4 mm (25.25 in.) ...
  • Page 163: Clearance Requirements

    Specifications Clearance Requirements Phaser 7800 Color Printer Phaser 7800 Color Printer with Advanced Finisher and Booklet Maker Phaser 7800 Color Printer User Guide...
  • Page 164 Phaser 7800 Color Printer with Professional Finisher Phaser 7800 Color Printer User Guide...
  • Page 165: Environmental Specifications

    Operating: 10–32°C (50–90°F)  Optimum print quality: 15–28°C (59–82°F) Relative Humidity  Operating: 15–85% (non-condensing)  Optimum print quality: 20–70% Elevation For optimum performance, use the printer at elevations below 3200 m (10,500 ft.). Phaser 7800 Color Printer User Guide...
  • Page 166: Electrical Specifications

    1200 W 85 W ENERGY STAR Qualified Product The Phaser 7800 Color Printer is ENERGY STAR Program Requirements for Imaging Equipment. The ENERGY STAR and ENERGY STAR mark are registered United States trademarks. The ENERGY STAR Imaging Equipment Program is a team effort between United States,...
  • Page 167: Performance Specifications

    18 ppm 15 ppm 15 ppm 12.5 ppm 10 ppm A3 / SRA3 / 11x17 in. 12x18 in. 22 ppm 22 ppm 17 ppm 17 ppm 13 ppm 12 ppm 8 ppm 7 ppm Phaser 7800 Color Printer User Guide...
  • Page 168 Cardstock, Glossy Cardstock Heavyweight Cardstock and Heavyweight Glossy Cardstock are only available if the Extra Heavy Duty Media Kit is installed. Phaser 7800 Color Printer User Guide A4 / Letter A4 / Letter B4 SEF / 8.5 x 13 in.
  • Page 169: Regulatory Information

    Regulatory Information This appendix includes:  Basic Regulations ... 170  Material Safety Data Sheets ... 172 Phaser 7800 Color Printer User Guide...
  • Page 170: Basic Regulations

     Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
  • Page 171: European Union

    This printer, if used properly in accordance with the instructions, is not dangerous for the consumer or for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. Germany Blendschutz Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz...
  • Page 172: Material Safety Data Sheets

    Material Safety Data Sheets For Material Safety Data information regarding your printer, go to:  North America: www.xerox.com/msds  European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Phaser 7800 Color Printer User Guide...
  • Page 173: Recycling And Disposal

    Recycling and Disposal This appendix includes:  All Countries ... 174  North America ... 175  European Union ... 176  Other Countries ... 178 Phaser 7800 Color Printer User Guide...
  • Page 174: All Countries

    All Countries If you are managing the disposal of your Xerox mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
  • Page 175: North America

    Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative ® (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information ® about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
  • Page 176: European Union

    In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. Phaser 7800 Color Printer...
  • Page 177: Collection And Disposal Of Equipment And Batteries

    This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a MANUFACTURER-approved service facility. Phaser 7800 Color Printer User Guide...
  • Page 178: Other Countries

    Other Countries Please contact your local waste management authority to request disposal guidance. Phaser 7800 Color Printer User Guide...

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