Phasersmart Technical Support - Xerox Phaser 7800DN User Manual

PhaserSMART Technical Support

PhaserSMART is an automated, Internet-based system that uses your Web browser to send diagnostic
information from your printer to the Xerox
the problem, and proposes a solution.
To access PhaserSMART Technical Support:
1. Open your Web browser and go to www.phaserSMART.com.
2. Enter the IP address of your printer in the form fields.
3. Follow the onscreen instructions.
Note: If you do not know the IP address of your printer, see
page 24.
To access PhaserSMART Technical Support from Job Tracker:
1. On the Device tab, click the PhaserSMART button at the bottom of the window.
2. Follow the onscreen instructions.
To access PhaserSMART Technical Support from CentreWare Internet Services:
1. At your computer, open a Web browser, type the IP address of the printer in the address field, then
press Enter or Return.
2. On the Support tab, select the General tab.
3. Under Support Tools, click the PhaserSMART
4. Follow the onscreen instructions.
CentreWare Internet Services
CentreWare Internet Services is the administration and configuration software installed on the
embedded Web server in the printer. It allows you to configure and administer the printer from a
Web browser.
CentreWare Internet Services requires:

A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or
Linux environments.

TCP/IP and HTTP enabled in the printer.

A network-connected computer with a Web browser that supports JavaScript.
For details, see the Help in CentreWare Internet Services or the System Administrator Guide.
To access CentreWare Internet Services:
At your computer, open a Web browser, type the IP address of the printer in the address field, then press
Enter or Return.
If you do not know the IP address of your printer, see
To access CentreWare Internet Services from Job Tracker:
From the Job Tracker Menu, click Help, then select CentreWare Internet Services.
®
website. PhaserSMART examines the information, diagnoses
Finding the IP Address of Your Printer
®
Diagnostic Tool link.
Finding the IP Address of Your Printer
Troubleshooting
on page 24.
Phaser 7800 Color Printer
User Guide
on
157