Problems Receiving Faxes - Xerox Phaser 6121MFP User Manual

Symptom
Transmission is not possible.

Problems Receiving Faxes

Symptom
The received fax is blank.
Faxes cannot be received
automatically.
Cause
The transmission procedure may
have been performed incorrectly.
The fax number may be wrong.
In the address book, the fax number
you want to use may not be
associated with the Speed Dial
number you are using.
The telephone line may be
incorrectly connected.
There may be a problem with the
recipient's fax machine.
Incorrectly configured voice over IP
(VOIP). Digital phone service is
often not compatible with Fax.
Cause
There may be a problem with the
telephone connection or with the
caller's fax machine.
The caller may have loaded the
pages upsidedown.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is incorrectly
connected.
There may be a problem with the
caller's fax machine.
Solution
Verify the transmission procedure
and then try sending the fax again.
Verify the fax number.
Verify that you are using the correct
Speed Dial number.
Verify the telephone line
connection. If it is disconnected,
connect it.
Contact the recipient.
Install dial-tone phone service, or
try to troubleshoot VOIP. For more
information, go to:
www.soft-switch.org
Solution
Verify that the printer can make
clean copies. If it can, have the
caller send the fax again.
Contact the sender.
Set the printer to automatic
reception. See Changing the Fax
Receive Mode on page 125.
Load paper if the output tray is
empty, then see if the stored faxes
print.
Check the telephone line
connection. If it is disconnected,
connect it.
Make a copy to verify that this
printer is operating correctly and
then, if the copy printed correctly,
have the recipient check the
condition of their fax machine.
Phaser 6121MFP Multifunction Printer
Troubleshooting
205
User Guide