Problems Receiving Faxes - Xerox WorkCentre 6400V/S User Manual

Problems Receiving Faxes

Symptom
The received fax is blank.
The Fax Machine answers the call,
but will not accept incoming data.
An image is reduced on a
transmission.
Faxes cannot be received
automatically.
Cause
There may be a problem with the
telephone connection or with the
caller's fax machine.
The sender may have loaded the
pages backward.
Not enough memory
The paper supply at the receiving
fax may not match the original
size sent.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is incorrectly
connected.
There may be a problem with the
sender's fax machine.
Solution
Check that the printer can make
clean copies. If it can, have the
caller send the fax again.
Contact the sender.
If the job contains several
graphics, the printer might not
have enough memory. The printer
will not answer if memory is low.
Remove stored documents and
jobs and wait for the existing job
to complete. This will increase
available memory.
Confirm the original size of the
documents. Documents might be
reduced based on the available
paper supply at the receiving fax
machine.
Set the printer to automatic
reception.
Load paper if it is empty, and then
print the faxes stored in the
memory.
Check the telephone line
connection. If it is disconnected,
connect it.
Make a copy to check that this
printer is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
WorkCentre 6400 Multifunction Printer
Troubleshooting
217
User Guide