Table of Contents
Advertisement
230
MULTIMEDIA
3. How do I turn off the horn and lights after I turn
them on? If you are close enough to the vehicle, you
can use the key fob to turn off the horn and lights by
pressing the red Panic button. Otherwise, Remote
Horn & Lights will continue for a maximum of three
minutes.
4. Why can't all mobile devices use the Vehicle
Branded App? The Vehicle Branded App has been
designed to work on most devices with the Apple®
and Android™ operating systems. The capabilities of
these devices allow us to remotely command your
vehicle. Other operating systems may be supported
in the future.
CONNECTED SERVICES ACCOUNT
FAQS — IF EQUIPPED
1. How do I register for my SiriusXM Guardian™
account? There are three ways that you can register
your SiriusXM Guardian™ Account:
○
Push the ASSIST button. A call will be placed to
an agent who can assist in registering your new
account.
○
Press the Activate Services icon in the Apps
menu. Select the button to speak with an agent,
who can assist in registering your new account.
○
Press the Activate Services icon in the Apps
menu. Enter your email on the touchscreen and
then follow the prompts from the provided email.
You will receive an email with an activation link
that will be good for 72 hours. Once you click the
activation link, you will be prompted to fill out
your information and accept Terms and Condi-
tions. Then, you will be directed to the SiriusXM
Guardian™ home page to complete your profile
and demo the remote services.
2. Why do I need an email address? Without an email
address, customers cannot register for SiriusXM
Guardian™. Customers need to register so they can
subscribe to receive additional services and create
a SiriusXM Guardian™ Security PIN for remote com-
mand requests.
3. How do I create a SiriusXM Guardian™ security
PIN? Set up your SiriusXM Guardian™ Security PIN
during the registration process. The SiriusXM Guard-
ian™ Security PIN will be required to authenticate
you when accessing your account via SiriusXM
Guardian™ Call or performing any remote services,
such as Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™ security
PIN? If you've already activated services and forgot
your SiriusXM Guardian™ Security PIN, you can
reset the PIN by selecting Edit Profile on your Own-
er's Site.
5. How do I update my SiriusXM Guardian™ payment
account address? Your SiriusXM Guardian™ Pay-
ment Account address can be updated online, or by
calling SiriusXM Guardian™ Customer Care from
ASSIST in your vehicle. To update online: login to
your Owner's Site, and select Edit Profile > SiriusXM
Guardian™ Payment Account.
6. How do I update my SiriusXM Guardian™ profile?
Your name, home address, phone number, email
address and SiriusXM Guardian™ Security PIN can
be updated online on your Owner's Site. Log in to
your Owner's Site then select Edit Profile to edit your
personal information. Make your edits and click
Save.
7. Can I try features or packages before I buy them?
Your new vehicle purchase may have come with an
included trial period for certain Apps and services.
8. Can I access every App and service while driving?
No, some applications and services are not avail-
able while driving. For your own safety, it is not pos-
sible to use some of the touchscreen features while
the vehicle is in motion (e.g. key pad).
9. What happens when my subscription comes up for
renewal? If you have added a credit card to your
account information, your subscription will be auto-
matically renewed for a term length in accordance
with the service plan that you have selected at the
then current subscription rate and on every renewal
date thereafter, unless you cancel your subscription
by calling SiriusXM Guardian™ Care. If you have not
added a credit card to your account, SiriusXM
Guardian™ will send you an email or letter in
advance of your expiration date to remind you that
your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™ notifi-
cation preferences? Contact SiriusXM Guardian™
Customer Care, or go to your Owner's Site and then
update your preferences on the SiriusXM Guard-
ian™ customer web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ Customer Care by pushing the
ASSIST button on your rearview mirror or overhead
console.
12. How do I update my credit card information?
Login to your Owner's Site, and select Edit Profile,
then select SiriusXM Guardian™ Payment Account.
13. How do I find out how much longer I have on my
subscription? Contact SiriusXM Guardian™ Cus-
tomer Care.
Advertisement
Table of Contents
