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MULTIMEDIA
NOTE:
Certain SiriusXM Guardian™ connected services are
dependent on an operational Uconnect system, cellular
network availability that is compatible with the device in
your vehicle, and GPS network availability. Not all fea-
tures of SiriusXM Guardian™ are available everywhere
at all times, particularly in remote or enclosed areas.
How It Works
1. Push the SOS Call button; the indicator light will turn
green indicating a call has been placed.
NOTE:
○
In case the SOS Call button is accidentally
pushed, there is a 10-second delay before the
SOS call is placed. The system will verbally alert
you that a call is about to be made. To cancel the
SOS Call connection, push the SOS Call button
on the rearview mirror or overhead console or
press the Cancel button on the touchscreen
within 10 seconds.
○
During an SOS Call, the Bluetooth®-paired
phone is disconnected so incoming or outgoing
calls will go through your mobile device versus
the hands-free system which is not available due
to the SOS Call.
2. Once a connection between the vehicle and a
SiriusXM Guardian™ Customer Care agent is made,
the agent will stay on the line with you.
NOTE:
Calls between the vehicle occupants and the
SiriusXM Guardian™ Customer Care center may be
recorded or monitored for quality assurance pur-
poses. Through your enrollment in and use of the
SiriusXM Guardian™ connected services, you con-
sent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US and that
travel into Mexico and Canada may have limited ser-
vices. In particular, responses to SOS calls or other
emergency services may be unavailable or very limited.
Vehicles purchased outside the United States and
Canada are unable to receive SiriusXM Guardian™ con-
nected services.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected:
•
The light will continuously be illuminated red.
•
The screen will display the following message
"Vehicle phone requires service. Please contact your
dealer."
•
An in-vehicle audio message will state "Vehicle
phone requires service. Please contact your dealer."
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC's control may prevent or stop SOS
Call system operation. These include, but are not lim-
ited to, the following factors:
•
The ignition key is in OFF position.
•
The vehicle's electrical systems are not intact.
•
The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
•
The SOS Call system software and/or hardware is
damaged during a vehicle crash.
•
LTE (voice/data) or 4G (data) coverage and/or GPS
signals are unavailable or obstructed.
•
Network congestion.
•
Weather conditions.
•
Buildings, structures, geographic terrain, or tunnels.
If your vehicle loses battery power for any reason
(including during or after an accident), the SOS Call
system, among other vehicle systems, will not operate.
Requirements
•
This feature is available only on vehicles sold in the
US or Canada.
•
Vehicle must be properly equipped with the
SiriusXM Guardian™ connected services. Vehicle
must be registered with SiriusXM Guardian™ and
have an active subscription that includes the appli-
cable feature.
•
Vehicle must have an operable LTE (voice/data) or
4G (data) network connection compatible with your
device.
•
Vehicle must be powered in the ON/RUN or ACC
(Accessory) position with a properly functioning elec-
trical system.
WARNING!
•
Never place anything on or near the vehicle's LTE
(voice/data) or 4G (data) and GPS antennas. You
could prevent LTE (voice/data) or 4G (data) and
GPS signal reception, which can prevent your
vehicle from placing an emergency call.
•
Do not add any aftermarket electrical equipment to
the vehicle's electrical system. This may prevent
your vehicle from sending a signal to initiate an
emergency call. To avoid interference that can
cause the SOS Call system to fail, never add after-
market equipment (e.g., two-way mobile radio, CB
radio, data recorder, etc.) to your vehicle's electri-
cal system or modify the antennas on your vehicle.
(Continued)
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