Handling Calls; Placing A Call On Hold; When On Hold - Mitel 6920 User Manual

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ANDLING ALLS

Handling Calls

When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on
hold, transfer a call, or create a conference call.

Placing a Call on Hold

You can place an active call on hold by pressing the
your phone can retrieve the call.
Connect to the call (if not already connected).
1.
Press the
2.
The screen displays the
light begins to flash slowly and after a short time the phone beeps softly to remind you that you still
have a call on hold.
: If you are connected to another call, the phone does not beep to remind you that you still have
NOTE
a call on hold.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your
system). The call/line appearance light for the line you are on remains solid to indicate that you are still
connected.
key.
icon indicating the call is on hold. Additionally, the line/call appear-ance
key. When you place a call on hold, only
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