Handling Calls; Placing A Call On Hold; When On Hold; Retrieving A Held Call - Mitel 6390 Quick Start Manual

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6930 Analog Phone Quick Start Guide

Handling calls

When you are connected to a call, you can use the phone's hard keys to place a call on hold, mute
your handset, headset, or speakerphone, and end calls. The Flash key can also be used access
additional call handling features based on your subscribed services.

Placing a call on hold

You can place an active call on hold by pressing the
your phone can retrieve the call.
Note: After placing a call on hold, you can hang up the handset without losing the call. A call is
taken off hold automatically after 15 minutes. If the handset is on the phone, the call will be
disconnected. If the handset is off, the caller will be able to hear you again.

When on hold

If set up by your telephone service provider or PBX Administrator, music plays softly to let your caller
know that they are on hold.
On your phone, the timer continues to run and the MWI light flashes. Additionally, a "Call is on hold"
message displays on screen and the light beside the
the speakerphone.

Retrieving a held call

To retrieve a held call, lift the handset or press the
key to retrieve a speakerphone call.

Muting a call

You can use the
key on your phone, you cannot be heard on the active call. To indicate muted calls, the light beside
the
key turns on and a "Microphone muted" message displays on screen. To switch mute on or
off, press the
Note: If you place a muted call on hold, the phone automatically takes the call off mute when you
reconnect to the call.
10
Connected Call Screen
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key to mute the handset, headset, or speakerphone. When you use the
key.
More-
key. When you place a call on hold, only
turns off if you are using a headset or
key again. You can also press the

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