Handling Calls - Mitel 8528 Quick Start Manual

1. RECEIVING CALLS
2. MAKING EXTERNAL
CALLS (GETTING AN
OUTSIDE LINE)
3. INTERCOM CALLS
(INSIDE CALLS)
4. TRANSFERS
TO TRANSFER TO ANOTHER EXTENSION

While connected to the caller, press the transfer key

When your party answers, announce the call, and then hang up.

To return to the caller, press the flashing Line key.
TO TRANSFER TO AN OUTSIDE TELEPHONE NUMBER

While connected to the caller, press the transfer key

Wait for an answer, announce the call, and then hang up.

To return to the caller, press the flashing Line key.
TO TRANSFER TO HOLD AT ANOTHER EXTENSION

While connected to the caller, press the transfer key

Wait for an answer, if desired, and press the HOLD key

The call is now on hold at the other extension.
"PICKUP" or REVERSE TRANSFER (Pick Up a call that is ringing or holding at another extension)

Press 4 + the EXT. NUMBER where the call is ringing or holding.
TRANSFER TO A MAILBOX

While connected to the caller, press the VMS key+ the MAILBOX NUMBER.

Hang up.
TRANSFER A C0-WORKER INTO THE VOICE MAIL SYSTEM

With the co-worker on the line, press VMS.

Hang up.
Note: Your co-worker will need to press * to hear the subscriber prompts.
Transfers the current call. Also can be used to move cursor
forward.
Flashes to notify you of waiting messages. To check messages,
press the VMS PU in the middle of the phone.
HANDLING CALLS

Pick up the receiver.
-Or-

To answer on Speakerphone, press the

Lift the handset and DIAL 8 (or a line key) + TEL. NUMBER.
-Or-

To make a call on Speakerphone, just DIAL 8 (or a line key) + TEL. NUMBER

Pick up the receiver and dial the extension.
-Or-

To make a call on Speakerphone, just dial the extension.
Note: The phone you are calling "will ring" in a series of "double rings".
McENROE VOICE & DATA. 10955 Golden West Drive Hunt Valley, MD 21031
Phone: 1-(800)-727-1644
button.
+ the EXT. NUMBER.
+ DIAL 8 (or a line key) + the TEL. NUMBER.
+ the EXT. NUMBER.
.
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