Disposal; Disposal Of Your Old Appliance; Customer Service; Remote Customer Service Connection - Thermador Pro Grand PRD364WDGU/C Use And Care Manual

en-us Disposal
Issue
There is a smell of gas in the
kitchen.
The burner switches off immedi-
ately after releasing the control
knob.
With a new oven there is a strong
odor when oven is turned on
Baking results are not as expected The rack position in not ideal
Food takes longer to cook than ex-
pected
Food is overcooked
"E" and a number appears in dis-
play and control beeps
13 Disposal

Disposal

Disposal
13.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
Unplug the appliance from the power supply.
1.
Cut through the power cord.
2.
Dispose of the appliance in an environmentally respon-
3.
sible manner.
Information about current disposal methods can be ob-
tained from your specialist dealer or local authority.
14 Customer Service

Customer Service

With any warranty repair, we will make sure your appli-
Customer Service
ance is repaired by an authorized service provider using
genuine replacement parts. We use only genuine replace-
ment parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will need the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-735-4328
www.thermador.com/support
www.thermador.com/us/accessories
CA:
1-800-735-4328
36
Cause and troubleshooting
Do not use the appliance until you can be sure there are no gas leaks in the gas
4.
supply line or the appliance.
The control knob has not been pressed down long enough.
Keep the control knob pressed in for a few seconds after ignition.
1.
Push the control knob in firmly.
2.
The grooves on the burner are dirty.
Clean the grooves on the burner.
▶
This is normal with a new oven and will disappear after a few uses
Operate the self clean mode to burn-off the smell more quickly.
▶
Refer to the cooking charts for the recommended rack position.
1.
Check "Getting the most out of your appliance" for tips and suggestions.
2.
The oven temperature needs to be recalibrated
Note: The oven is carefully calibrated to provide accurate results.
If food is consistently too brown or too light the temperature can be offset.
▶
→ "Oven temperature offset", Page 22
The oven temperature needs to be recalibrated
Note: The oven is carefully calibrated to provide accurate results.
If food is consistently too brown or too light the temperature can be offset.
▶
→ "Oven temperature offset", Page 22
An electronics fault has occured
Press TIMERS to stop the beeping.
1.
Reset the oven if necessary.
2.
Call an authorized service provider.
3.
www.thermador.ca
www.thermador.ca/en/support/filters-cleaners-accessories
For assistance with connecting to Home Connect®, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
14.1 Remote Customer Service connection
It is possible for Customer Service to access the appliance
via the Home Connect® connection in the event of an er-
ror.
Granting Customer Service access to the appliance
Contact Customer Service. Follow the instructions given
1.
to you by the representative.
Press ENTER to allow Customer Service access.
2.
14.2 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.