Problem Solving - Kodak i5 50 Series User Manual

Problem solving

Problem
Print quality is poor or inconsistent
Printing problems when starting up
due to dry print head
Not printing
A-61868 November 2016
6. Remove the backing from a new blotter strip.
7. Align the blotter strip in the channel.
NOTE: Improperly aligned blotter strips may cause document jams.
8. Press the adhesive side of the blotter strip down firmly into the channel.
9. If other strips need to be replaced, repeat Steps 5-8.
10. Replace the black drainage strip.
11. Close the scanner cover.
Use the list below as a guide to check possible solutions to problems you may
encounter when using the printer.
Possible Solution
• Be sure the ink cartridge is not empty.
• Be sure the ink cartridge is properly installed.
• Be sure the ink cartridge is in the correct position for printing.
• Verify that the printer has been enabled in the scanning application and
that the expected print string has been specified.
• Verify that all printer connectors are securely fastened and that the
printer cable is securely attached.
• Run a print test to verify that all jets are functioning properly. See
"Performing a Print Test" on page 34.
• Clean the print head (see "Printing problems when starting up due to
dry print head" below.)
Remove the ink cartridge from the scanner and using a damp cloth or
swab, dab (do not wipe) the ink jets on the ink cartridge, replace the ink
cartridge and try again.
• Be sure that printing is enabled in the scanning application.
• Check to be sure that the ink cartridge is secure in the desired print
position.
• Be sure the tape is removed from the print head.
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