Kodak  Ngenuity 9090DB User Manual
Kodak  Ngenuity 9090DB User Manual

Kodak Ngenuity 9090DB User Manual

Ngenuity 9000 series
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Troubleshooting

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Summary of Contents for Kodak Kodak Ngenuity 9090DB

  • Page 2: User Precautions

    Safety User Precautions • Place the scanner on a sturdy, level work surface capable of supporting 50.8 kg (112 lbs) and leave adequate clearance on all sides of the scanner. • When relocating the scanner, it is recommended that two people lift the scanner and use safe lifting techniques. •...
  • Page 3 OVERVIEW INSTALLATION CONTROL PANEL AND NGENUITY OPERATOR UTILITY ADVANCED FEATURES MAINTENANCE TROUBLESHOOTING APPENDICES...
  • Page 4: Table Of Contents

    • Kodak Ngenuity 9090DB Scanner — duplex scanner that scans 90 pages per minute in black and white in landscape mode. • Kodak Ngenuity 9125 Scanner — duplex scanner that scans 125 pages per minute in color, grayscale or black and white in landscape mode.
  • Page 5: Optional Accessories

    Optional accessories Front/Rear Printer Kit — front (pre-scan) and rear (post-scan) imprinting prints the user-specified alphanumeric string on the front/ back side of documents when they are scanned, with the printed results also reflected on the scanned images. CAT No. 863 4230 What’s in the box •...
  • Page 6: Scanner Components

    Scanner components Front view Control Panel — allows you to initiate scanner functions directly from the scanner. Cork pad — assists in preventing multifeeds by making it easier for the skimmer rollers to grab one document at a time. Feeder table — place the documents to be scanned on the feeder table.
  • Page 7 Separator roller door — allows access to the separator roller. The separator roller assists in separating documents as they feed into the transport. Transport cover release lever — there is a transport cover release lever on each side of the scanner. Pull one or both levers towards you while standing in the front of the scanner to release and open the transport cover.
  • Page 8 12 Exit tray — where document(s) are deposited after they have passed through the transport. There are two sets of slots that are used for exit tray positioning depending on the types of documents being scanned. Back of exit tray Tabs (slide into slots)
  • Page 9 13 Document stop guide — adjust this guide to match the length of the documents being scanned, which aids in neat document stacking. Slide the document stop guide toward you to lengthen the distance or slide it away from you to shorten the distance. The document stop guide should be folded down when scanning extra long documents that require the use of the exit tray extender.
  • Page 10: Rear View

    Rear view Imprinter door — provides access to the optional imprinter for installation and maintenance. It requires an additional 3.5 inches (9 cm) of clearance to open fully. Straight pass-through door — allows you to use the straight pass-through feature. When the door is open, documents are fed through this exit.
  • Page 11 2 Installation Contents Installation: with a USB connection ..........2-1 Installation: with an optional SCSI connection ........ 2-2 This chapter provides installation instructions for the Kodak Ngenuity 9000 Series Scanners. Instructions for a USB connection and an optional SCSI connection follow. Installation: with a 1.
  • Page 12: Unpack The Scanner

    Installation: with an The Kodak Ngenuity Scanner is equipped to accommodate a SCSI connection for communication between the scanner and host PC. The optional SCSI optional SCSI connection can be used in lieu of the standard USB connection connection. To use a SCSI connection, a SCSI card and cable is required. Kodak does not provide a SCSI card or cable with the Ngenuity Scanner;...
  • Page 13 The Ngenuity Operator Utility Home Screen (default) will update when the scanner self tests have passed and communication with the scanner has been established. NOTE: If the Ngenuity Operator Utility failed to connect with the scanner, refer to Chapter 6, Troubleshooting for more information.
  • Page 14 3 Control Panel and Ngenuity Operator Utility Contents Control panel................... 3-1 Status ..................3-2 Feeder table................3-5 Custom functions ..............3-5 Scan monitor................3-5 Batch control ................3-7 Ngenuity Operator Utility..............3-8 Ngenuity Operator Utility main screen ..........3-8 Menu bar................... 3-9 Home screen ................
  • Page 15: Control Panel

    Status The status area of the control panel consists of: Power Mode, Back Door, Maintenance and Manual Feed. Power Mode — this green LED indicates the power status or transition between power modes. Power State/Transition Power Mode LED Sleep>Powered up Blinking, fast Ready>Active Steady green...
  • Page 16 Maintenance — this yellow LED indicates that maintenance or service conditions exist in the scanner. Maintenance LED Scanner state Off (not lit) No maintenance is required at this time. Slow blinking Maintenance is needed. See the section entitled, “Ngenuity Operator Utility” (Maintenance monitor) later in this chapter for more information.
  • Page 17 Manually feeding For demonstration purposes, VRS Test Application is used in the documents following procedure. 1. Turn on the scanner and wait until the scanner is ready. 2. Lift the skimmer to the up position. 3. Turn on the host PC. 4.
  • Page 18: Feeder Table

    Feeder table The Feeder Table adjustment buttons allow you to manually set the lowest position of the feeder table and lower the feeder. The feeder table must be empty when you are selecting the Down/Set or Up position. Down/Set — positions the feeder table in the lowest position for ADF mode.
  • Page 19 Multifeed and MF Ignore — when illuminated, indicates a multifed document or warning. This indicator will momentarily light and remain lit or blink depending on the multifeed condition. For example: • If the multifeed mode is set to Stop, the indicator remains lit and the scanner stops when a multifeed is detected.
  • Page 20: Batch Control

    Batch Control The Batch Control buttons allow you to start and stop scanning. Ready — this indicator is illuminated green when the scanner is ready to scan. • ADF mode: the Ready indicator will light when: - there are no errors active - documents are in the feeder - the skimmer is lowered - the feeder table has risen (or is rising) to where the skimmer is...
  • Page 21: Ngenuity Operator Utility

    Ngenuity Operator The Ngenuity Operator Utility (NOU) is the application that communicates with the scanner to provide scanner status, configure Utility scanner settings, and to monitor and assist with performing routine scanner maintenance. Be sure your scanner is properly connected and the scanner and host PC are on before accessing the Ngenuity Operator Utility.
  • Page 22: Menu Bar

    Menu bar Scanner menu Details — displays a Scanner Details dialog box which contains version information for scanner firmware components and camera information, as well as scanner model identification. • If you click Save As, the Save As dialog box will be displayed allowing you to save this information on the host PC or a network (if connected) as a text file (.txt).
  • Page 23: Home Screen

    Help menu Displays help topics for the following: View Operator Manual, Product Support, and About Scanner Operator Utility. View Operators Manual — launches a PDF file for the Kodak Ngenuity 9000 Series Scanners User’s Guide. NOTE: You must have Adobe Reader installed on your PC to view this file.
  • Page 24 Scanner Self Test — displays the results of the internal scanner fault monitoring. A green checkmark icon indicates that no scanner faults were detected. A red X icon indicates one or more scanner faults were detected. The text box will list each self test failure. If there are one or more faults, the icon changes and each fault is listed.
  • Page 25: Settings Button

    Resetting the maintenance reminders If a component’s maintenance interval expires triggering the maintenance reminders, a hyperlink for that component will navigate you to reset and restart the interval count. This process is necessary to ensure required maintenance continues to be monitored appropriately. NOTE: The alerts for calibrating the front and back cameras cannot be adjusted.
  • Page 26 Custom Functions — allows you to set a function for the F1 and F2 buttons on the control panel. Available options are: • None: no function will be performed when F1/F2 is pressed. • Feed Test Batch: activates the Test feed mode which is used to test and verify the scanner’s feeding capabilities and allows you to feed transport cleaning sheets.
  • Page 27: Maintenance Button

    Maintenance button When you click the Maintenance button on the Ngenuity Operator Utility main screen, the Maintenance screen will be displayed. This screen provides scanner statistics for total hours, total pages fed and total pages scanned. The Maintenance screen also allows you to configure reminders for different maintenance tasks that are required to ensure optimal performance.
  • Page 28 4 Advanced Features Contents Accessing Advanced features............4-2 Advanced features ................4-3 Color screen ................4-4 Piking Rectangle screen............. 4-5 Rotation screen ................4-6 Document Setup screen ............. 4-7 Advanced Color screen .............. 4-9 Multifeed screen ............... 4-10 About screen ................4-12 This chapter provides information about advanced features that can be used with Kodak Ngenuity 9000 Series Scanners.
  • Page 29: Advanced Features

    Accessing Advanced To access the VRS Interactive Viewer, Ngenuity VRS Professional software must be loaded on the host PC that the scanner is connected features to. VRS Professional will be active when the scanning application being used is launched and a VRS scan source is selected. There are three types of scan sources, depending on the VRS driver used.
  • Page 30: Advanced Features

    Advanced features NOTE: If you have the optional Imprinter, see Appendix B for installation procedures, maintenance and instructions for using the front page (pre-scan) and back page (post-scan) imprinter. Clicking the Scanner Driver Settings icon displays the Advanced Properties window. To display the functions contained within a menu, click the corresponding hyperlink.
  • Page 31: Color Screen

    Color screen The Color screen allows you to dropout a form's background so that only the entered data is included in the electronic image (i.e., remove the form’s lines and boxes). Front side dropout color — select the desired dropout color you want to eliminate from the front side.
  • Page 32: Piking Rectangle Screen

    Picking Rectangle screen The Picking Rectangle screen provides the following options: Front Side/Back Side — allows you to define the area to be imaged by selecting a value in the Width and Height drop-down boxes and its offset from the upper left corner of the image (defined by the Top and Left values).
  • Page 33: Rotation Screen

    Rotation screen The Rotation screen provides the following options. Front Side/Back Side — allows you to rotate the scanned image 0, 90, 180 or 270 degrees. 0 is the default. NOTE: Any rotation performed by the scanning application or by Kofax VRS will be performed after this rotation.
  • Page 34: Document Setup Screen

    Document Setup screen The Document Setup screen provides the following options. Document Types — allows you to change the transport speed to accommodate the feeding needs of various document types. • Normal: highest transport speed for scanning standard document types. This is the full performance mode. •...
  • Page 35 The Very Long Document option does not support the simultaneous use of some other options offered through VRS ImageControls and Direct Drivers. Following is a table that identifies those other controls as well as how the scanner and software handle the conflict when you attempt to use them together.
  • Page 36 Advanced Color screen The Advanced Color screen provides the following options. If the color on your images is not as expected, you can use the Advanced Color screen to make color adjustments to meet your scanning needs. Camera Modes • sRGB: uses specific camera gamma to achieve the best approximation of sRGB color response.
  • Page 37: Multifeed Screen

    Gamma (default) — allows you to specify a specific camera gamma (1.0 - 2.5). The camera gamma value can be entered or selected by moving the slider to the desired value. Select a lower gamma value to enhance color saturation for bright colors and a higher gamma value to enhance color variations for dark colors.
  • Page 38 • Stop: when a multifeed is detected, the scanner sounds an audible alarm, the Multifeed LED lights steady and the scanner’s transport stops. You can delete or keep the multifeed image. The VirtualRescan Auto Resolve Manager will display the front of the image of the document that triggered the multifeed alarm.
  • Page 39: About Screen

    About screen The About screen displays the scanner version and copyright information. 4-12 A-61662 April 2010...
  • Page 40 5 Maintenance Contents Maintenance schedule ..............5-2 Cleaning supplies................5-2 Cleaning procedures............... 5-3 Cleaning the feed rollers............. 5-4 Cleaning the optics ..............5-8 Cleaning the transport .............. 5-12 Replacement procedures.............. 5-13 Replacing skimmer rollers ............5-13 Replacing the separator roller ..........5-14 Replacing the imaging guides ..........
  • Page 41: Maintenance Schedule

    Maintenance The following table is a recommended schedule for performing basic maintenance functions. Some procedures may need to be performed schedule more frequently depending on your operating environment and the types of documents being scanned. Maintenance Recommended Range Symptoms Clean feed rollers: pick, drive, 10,000 pages 1K - 50K •...
  • Page 42: Cleaning Procedures

    Cleaning procedures Cleaning your scanner and performing preventative maintenance on a regular basis is required to ensure the best possible image quality. Some document types generate more paper dust and debris and may require more frequent cleaning. Before cleaning your scanner or replacing consumables, review the following information: •...
  • Page 43: Cleaning The Feed Rollers

    Cleaning the feed rollers Feed rollers include the skimmer (pick and drive) roller and separator roller. All feed rollers should be cleaned and/or replaced at the same time to ensure optimal scanner function. Maintenance reminder intervals (both cleaning and replacing) are based on all feed rollers having the same life cycle.
  • Page 44 Always remove the rollers from the scanner for cleaning to ensure best results. 1. Turn off the scanner and open the transport cover. 2. Remove the pick roller by rotating the blue pick roller release lever up, push the pick roller to the right and rotate it out of position. 3.
  • Page 45 5. Remove the drive roller by placing your fingers on the left side of the drive roller and push the roller as far right as possible. Hold it in place. The spring-loaded drive roller shaft will move to the right side of the scanner’s upper tray.
  • Page 46 Cleaning the separator roller 9. Pull the separator roller door forward and hold it in place while you remove the separator roller by lifting it off the cradle. 10. Using a cleaning wipe, scrub the separator roller tires in a side-to- side motion.
  • Page 47: Cleaning The Optics

    Cleaning the optics Optics include the imaging guides, camera glass covers and sensors. All of the optics components should be cleaned at the same time. NOTE: The lamps are not part of the optics. The lamps (LEDs) should not be cleaned with wipes or solvents. Cleaning the imaging guides and camera glass covers To prevent streaks in images, reduced OCR/ICR/Barcode recognition rates, blurred images, etc., you should clean the imaging guides every...
  • Page 48 5. With the imaging guide still out of the scanner, locate the glass camera cover between and below the LED lamps. Imaging guide removed Camera cover Lamp LEDs 6. Using a clean dry swab, gently wipe across the glass camera cover to remove any dirt and dust particles.
  • Page 49 Cleaning the sensors There are 7 sensors that require regular cleaning. Use only the supplied blower brush to clean these sensors. Do not use any type of cotton swab or cloth as these items may leave lint in the sensors. NOTE: If problems persist after cleaning the sensors, it may be necessary to use forced air to clean the sensors.
  • Page 50 12. Exit sensor: The exit sensor is located on the transport toward the back of the scanner. Clean the exit sensor by placing the brush end of the blower brush into the exit sensor area and squeeze the blower brush several times. Exit sensor 13.
  • Page 51: Cleaning The Transport

    Cleaning the transport Over time, the transport will become dirty and may feed documents erratically or skew the documents as they enter the scanner. To prevent erratic feeding, clean the transport every 50,000 pages or as needed. NOTE: It is recommended that you clean the imaging guides again after cleaning the transport with a transport cleaning sheet.
  • Page 52: Replacement Procedures

    Replacement This section provides procedures for replacing the following parts. When replacing parts, turn the scanner off by pressing the power switch procedures located in the back of the scanner. Replacing tires With proper cleaning, tire life of each skimmer roller (pick and drive) is approximately 600,000 pages.
  • Page 53: Replacing The Separator Roller

    Replacing the separator roller 8. Pull the separator roller door forward and hold it in place while you remove the separator roller by lifting it off the cradle. 9. Remove the roller from the rest of the assembly as shown. 10.
  • Page 54: Replacing The Imaging Guides

    Replacing the imaging Replace the imaging guides when they become damaged or heavily guides scratched. 1. Open the transport cover. 2. Gently pull the 2 fastening clips that secure the top imaging guide towards the front of the scanner to release and remove the imaging guide from the transport.
  • Page 55 2. Click on one of the Calibration links in the Maintenance section of the Ngenuity Operator Utility Home screen. The Camera calibration dialog box will be displayed. 3. Click Both, and then click Start. The message, Lift skimmer, then manually feed calibration sheets into scanner will be displayed. 4.
  • Page 56: Supplies And Consumables

    Supplies and Contact your scanner supplier to order supplies or go to: www.scannerstore.kodak.com. consumables Supplies/Consumables CAT No. Small Roller Kit 176 6674 Medium Roller Kit (Includes: 24 skimmer rollers, 6 separator 844 3491 rollers) Large Roller Kit 115 8153 Cleaning Kit (Includes: transport cleaning sheets, roller and 805 1120 glass cleaner, blower brush, cleaning cloths, cleaning wipes and swabs)
  • Page 57: Troubleshooting

    6 Troubleshooting Contents Clearing a document jam ..............6-1 Problem solving ................6-2 Contacting Service................6-3 Clearing a document IMPORTANT: Only remove jammed documents from the transport when the scanner transport cover is OPEN. 1. Pull the scanner transport cover release lever forward to open the transport cover.
  • Page 58: Problem Solving

    Problem solving Occasionally you may encounter a situation with your scanner where it may not function properly. Use the chart below as a guide to check possible solutions to help you resolve the situation before calling Technical Support. If a problem persists after reviewing the problems and possible solutions below, turn the scanner off, unplug the power cord and call Technical Support.
  • Page 59: Contacting Service

    Symptom Cause Remedy Image and Feeding • Streaks in the image • Imaging guide(s) and/or camera • Clean the imaging guides • Reduced bar code recognition cover(s) need to be cleaned • Clean the camera covers rates • Camera(s) need to be calibrated •...
  • Page 60: Appendix A Specifications

    Appendix A Specifications Contents Specifications ..................A-1 System requirements ..............A-2 Feature Specification 9150: Landscape Scanning speed 9150: Portrait 150 ppm/ 300 ipm 200 dpi; lettersize; black 120 ppm / 240 ipm 9125: Landscape and white/color/grayscale; 9125: Portrait 125 ppm/ 250 ipm simplex/duplex;...
  • Page 61: System Requirements

    Feature Specification Power requirements AC 100-120 V / 220-240 V; 60/50 Hz Power consumption 175W (maximum); 6.7W (Sleep mode) Environment Temp: 50 - 100°F (10 - 37.8°C) Humidity (non-condensing): 10 - 80% Additional features Straight pass-through paper path, special document mode, advanced color functionality Additional contents USB cable, Installation Resource CD with Ngenuity Operator Utility and Ngenuity...
  • Page 62 Appendix B Using the optional Imprinter Contents Installing the front page imprinter and ink cartridge ......B-2 Removing the front imprinter............B-4 Installing the back page imprinter and ink cartridge......B-4 Removing the back imprinter ............B-6 Maintenance ...................B-7 Replacing the ink cartridge ............B-7 Ink cartridge specifications ............B-7 Cleaning the ink cartridge............B-8 Spit pad replacement..............B-9...
  • Page 63: Installing The Front Page Imprinter And Ink Cartridge

    The imprinter is controlled from the scanning application installed on the host PC. It can imprint a string of characters for each document one at a time or a repeating character string with an automatically incrementing suffix on each document that is scanned. Item Specifications Maximum number of charac-...
  • Page 64 3. Move the carriage to the center position. 4. Hold the ink cartridge holder with one hand and place the ink cartridge (bottom end first) into the holder and snap it into place. Center position 5. Turn off the scanner and power down the PC. 6.
  • Page 65: Removing The Front Imprinter

    10. Connect the imprinter cable to the connector on the imprinter unit noting the orientation of the key on the plug and the slot on the con- nector. 11. Close the imprinter door. 12. Replace the exit tray. 13. Turn on the scanner and the PC. 14.
  • Page 66: Installing The Back Page Imprinter And Ink Cartridge

    Installing the back To ensure proper installation of the ink cartridge, install the imprinter cartridge before installing the imprinter into the scanner. Be sure the ink page imprinter and cartridge is properly seated. ink cartridge 1. Remove the imprinter and ink cartridge from the box. 2.
  • Page 67: Removing The Back Imprinter

    9. Connect the imprinter cable noting the orientation of the key on the plug and the slot on the connector. 10. Close the back page imprinter door. 11. Turn on the scanner and the PC. 12. Launch the Ngenuity Operator Utility and confirm the imprinter is recognized.
  • Page 68: Maintenance

    Maintenance Replacing the ink cartridge 1. Turn off the scanner and power down the host PC. 2. Remove the front (or back) imprinter from the scanner. See the sec- tions entitled, “Removing the front imprinter” or “Removing the back imprinter” earlier in this appendix for instructions. 3.
  • Page 69: Cleaning The Ink Cartridge

    Cleaning the ink cartridge If the print head of the ink cartridge is dirty or the ink cartridge has not been used for a long period of time, it may not print properly. To clean the print head using the scanner, press the corresponding Custom Function button (F1 or F2) on the scanner’s control panel.
  • Page 70: Spit Pad Replacement

    Spit pad replacement The back page imprinter assembly contains a spit pad that is used to absorb any excess ink from the front page imprinter during printing. The spit pad is located underneath the back page assembly’s entry tray. Over time the spit pad will become saturated and will need to be replaced.
  • Page 71: Print Position: Software

    NOTE: If the carriage is not properly aligned with one of the marks on the scale, the imprinter will not print on the document. The following chart shows the position of the imprint in reference to the document sheet being scanned. Make sure the document being scanned is the correct size for the printing position or the imprinter will not print on the document.
  • Page 72 3. Within the Interactive Viewer, access the Advanced Properties screen by clicking the Scanner Driver Settings icon (tools image). 4. In the Advanced Properties screen, click on the Imprinter menu item to display the Imprinter controls. 5. Enable the imprinter you want to use: Front Page Prescan or Back Page Postscan.
  • Page 73 The following options can be set via the Text Controls dialog box: Enable — click this checkbox to enable the Page Counters. • Print Width — select to append zeros or spaces in front of the page count or spaces at the end of the page count to retain a fixed length for all digits that will appear in the text string.
  • Page 74 Insert Dynamic Content — allows you to select a pre-formatted date and time or special content code to be inserted into the text string. The code is replaced by actual data when a document is scanned. NOTE: Counter digit and Dynamic content information becomes part of the imprinting or annotation string in the "Print String Definition"...
  • Page 75 Print String Definition, Maximum String Length and Remaining Count — use the Print String Definition text box to set up and/or modify the text string that you want imprinted or annotated on a document. You can provide information for the text string by typing a text string in the text box or inserting pre-formatted information from the Page Counter and Insert Dynamic Content drop-down lists.
  • Page 76 Units — use the options in the Units group to specify text positioning values in inches, millimeters, or pixels (dpi dependent). The default unit of measurement is inches. Annotation Position — allows you to specify the horizontal location for annotating. •...
  • Page 77 Appendix C Glossary Control panel — interface located on the front of the scanner that is used to perform basic scanning functions and to signal scanner status through the use of LEDs, pictograms and text. DPI (dots per inch) — a measurement of the ability of a scanner to reproduce small objects.

This manual is also suitable for:

Ngenuity 9090dcNgenuity 9125Ngenuity 9150

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