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Problem
"USB communication error" on OCP
Multifed page(s) feed to the wrong exit If multifed pages are set up to go to the rear exit, and the multifeed
Power button/
Indicator lights
Upgrading software
Contacting Service
A-61868 November 2016
When a flatbed scanner is being used with the i5x50 scanner, the order
to power up the scanners is important.
• First power on the flatbed scanner,
• Then power on the i5x50 scanner.
• If the wrong power-on sequence is used, the USB communication error
message may appear on the OCP.
response is set up to "Keep paper in path," (either Stop or Pause), the
multifed page may not go to the rear exit.
• Make sure that the multifeed response is not "Keep paper in path."
Steady green: the scanner is in Ready mode.
Flashing yellow: the scanner is in Low Power mode.
Steady yellow: the scanner is in Standby mode.
Kodak Alaris updates drivers and firmware to correct issues and add new
features. If you encounter errors, verify that you are running the latest scanner
software version before you call Technical Support. Go to:
www.kodakalaris.com/go/IMsupport, access i5x50 Software and Drivers and
download the most recent upgrade.
1. Visit www.kodakalaris.com/go/IMcontacts to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
•
A description of your problem.
•
The scanner model and serial number.
•
Computer configuration.
•
Scanning application you are using.
Possible Solution
115
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