Warranty - Weber SmokeFire EX4 Owner's Manual

WARRANTY

Welcome to Weber
WEBER is proud to have you with us as you explore all of your future barbecuing experiences.
We pride ourselves on two things; making grills that last and providing quality customer service
care for a lifetime. Our commitment to excellence and quality is unmatched and we stand by our
products with a world class warranty. Feel confident in your decision to buy a WEBER and enjoy
your journey to grilling happiness.
Warranty
Thank you for purchasing a Weber product.
Weber-Stephen Products LLC, 1415 S. Roselle
Road, Palatine, Illinois 60067 pride ourselves on
delivering a safe, durable, and reliable product.
This is Weber's Voluntary Warranty provided to
you at no extra charge. It contains the information
you will need to have your Weber product repaired
or replaced in the unlikely event of a failure or
defect.
Pursuant to applicable laws, the Owner has
several rights in case the product is defective.
Those rights include supplementary performance
or replacement, abatement of the purchasing
price, and compensation. These and other
statutory rights remain unaffected by this
Warranty provision. In fact, this warranty
grants additional rights to the owner that are
independent of statutory warranty provisions.
WEBER's Voluntary Warranty
Weber warrants, to the purchaser of the Weber
product (or in the case of a gift (of a new
barbecue) or promotional situation, the person for
whom it was purchased as a gift or promotional
item) ("Owner"), that the Weber product is free
from defects in material and workmanship for
the periods of time set forth in the chart below,
from the date of purchase when assembled and
operated in accordance with the accompanying
Owner's Manual, normal wear and tear excluded.
(Note: If you lose or misplace your Weber Owner's
Manual, a replacement is available online at www.
weber.com) Weber agrees within the framework
of this Warranty to repair or replace the part
that is defective in material or workmanship
subject to the limitations, and exclusions
listed below. TO THE EXTENT ALLOWABLE
BY APPLICABLE LAW, THIS WARRANTY IS
EXTENDED ONLY TO THE ORIGINAL PURCHASER
AND IS NOT TRANSFERABLE TO SUBSEQUENT
OWNERS, EXCEPT IN THE CASE OF GIFTS AND
PROMOTIONAL ITEMS AS NOTED ABOVE.
4
PRODUCT WARRANTY PERIODS
Cook box and all components not covered below:
5 years
Electrical components:
3 years
Cooking grates, pellet slide, burn pot, heat baffle,
pellet grate, controller bezel:
3 years
Weber stands by its products and is happy to
provide you with the Warranty described for
material defects in the barbecue or its relevant
components, normal wear and tear excepted.
•'Normal wear and tear' includes cosmetic and
other immaterial deterioration that may come
with ownership of your barbecue over time, such
as surface rust, dents / scratches, etc.
However, Weber will honour this Warranty for the
barbecue or its relevant components where damage
or dysfunction results from a material defect.
•'Material defect' includes rust through or burn
through of certain parts, or other damage or
failure inhibiting your ability to safely / properly
use your barbecue.
Owner's Responsibilities Under this
Warranty / Exclusion of Warranty
To ensure trouble-free Warranty coverage, it is
important (but not required) that you register your
Weber product online at www.weber.com. Please
also retain your original sales receipt and/or
invoice. Registering your Weber product confirms
your warranty coverage, will expedite any War-
ranty claims you may need to make, and provides
a direct link between you and Weber in case we
need to contact you. If you have not had time
to register your grill before calling for Warranty
service, please have the following information
available when you do call:
Name – Address – Phone Number – Email – Serial
Number – Purchase Date – Purchase Dealer –
Model – Colour – Primary Issue
This Warranty only applies if the Owner takes
reasonable care of the Weber product by following
all assembly instructions, usage instructions,
and preventative maintenance as outlined in the
accompanying Owner's Manual, unless the Owner
can prove that the defect or failure is independent
of non-compliance with the above-mentioned
obligations. If you live in a coastal area, or have
your product located near a pool, maintenance
includes regular washing and rinsing of the
exterior surfaces as outlined in the accompanying
Owner's Manual.
This WARRANTY lapses if there are damages,
deteriorations, discolourations, and/or rust for
which Weber is not responsible caused by:
• Abuse, misuse, alteration, modification,
misapplication, vandalism, neglect, improper
assembly or installation, and failure to properly
perform normal and routine maintenance;
• Insects (such as spiders) and rodents (such as
squirrels).
• Exposure to salt air and/or chlorine sources
such as swimming pools and hot tubs/spas;
• Severe weather conditions such as hail,
hurricanes, earthquakes, tsunamis or surges,
tornadoes or severe storms.
• Acid rain and other environmental factors
The use and/or installation of parts on your Weber
product that are not genuine Weber parts will void
this Warranty and any resulting damages are not
covered by this Warranty.
Warranty Processing
If you believe that you have a part which is
covered by this Warranty, please contact Weber
Customer Service using the contact information
on our website (www.weber.com) Weber will, upon
investigation, repair or replace (at its option) a
defective part that is covered by this Warranty.
In the event that repair or replacement are not
possible, Weber may choose (at its option) to
replace the barbecue in question with a new
barbecue of equal or greater value. Weber may
ask you to return parts for inspection, shipping
charges to be pre-paid by Owner.
When you contact Customer Service, please have
the following information available:
Name – Address – Phone Number – Email – Serial
Number – Purchase Date – Purchase Dealer –
Model – Colour – Primary Issue