Weber SmokeFire EX4 Owner's Manual page 27

Notification
Low Fuel
Cook Complete
Improper Shutdown
Replace Glow Plug
Shutdown Started
TROUBLESHOOTING
NOTE: Download the WEBER CONNECT app to access the latest barbecue software and
controller features.
The controller will display and send notifications to inform you of certain barbecue
operations and preventative maintenance cautions. Refer to this troubleshooting section and
follow the "Sequence/Actions" column associated with the notification displayed along with
the following instructions.
Sequence / Actions
Refill the hopper with WEBER SMOKEFIRE ALL NATURAL HARDWOOD PELLETS.
Your cooking session has ended. You now have the option to continue to cook at the same
barbecue temperature, change the barbecue temperature, or shutdown the barbecue.
The barbecue was improperly shutdown.
1. The barbecue will automatically run the shutdown procedure if the barbecue is still
hot. Open the barbecue lid and wait until the barbecue has completed the shutdown
procedure and completely cooled.
CAUTION: Do not unplug the barbecue or power it off during the shutdown procedure.
2. Once the shutdown procedure is complete, power off the barbecue and unplug from
the power source.
3. Remove the cooking grates, FLAVORIZER BARS, heat diffuser, and heat baffle from
the cookbox.
4. Clean the cookbox and burn pot of any ash or debris using a barbecue brush or
scraper to direct it into the ash and grease system.
CAUTION: Allow time for the ash and debris to fully extinguish before cleaning the barbecue.
5. Remove and clean any ash or grease from inside the ash and grease system. Once
cleaned, reinstall the drawer. Replace disposable drip pans as needed.
6. Reinstal the heat baffle, heat diffuser, FLAVOURISER bars and cooking grates inside
the cookbox.
7. Plug in, power on the barbecue, and begin a cooking session to allow the controller
to run diagnostics.
Glow plug is about to reach the end of its life. Do you want to replace it?
If yes:
1. Open the barbecue lid and shutdown the barbecue by pushing and holding the
dial or using the main menu. Wait until the barbecue has completed the shutdown
procedure and completely cooled.
CAUTION: Do not unplug the barbecue or power it off during the shutdown procedure.
2. Contact a Customer Service Representative in your area using the contact
information on our website to replace the glow plug.
3. See the following instructions on replacing the glow plug.
4. When the glow plug has been replaced, confirm replacement within the main menu
settings of the controller.
If no:
You can continue to operate your barbecue. Glow plug replacement notification will remain
on list of outstanding error codes and notifications until it has been replaced and confirmed.
Shutdown Sequence:
1. Burning off excess fuel
2. Preventing burn-back
3. Clearing the auger
4. Cleaning the burn pot of ash
5. Cooling the barbecue for storage
6. Shutdown Complete
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