Warranty - Weber SmokeFire SEAR+ ELX4 Owner's Manual

WARRANTY

Welcome to WEBER
WEBER is proud to have you with us as you explore all of your future grilling experiences. We
pride ourselves on two things; making grills that last and providing quality customer service
care for a lifetime. Our commitment to excellence and quality is unmatched and we stand by our
products with a world class warranty. Feel confident in your decision to buy a WEBER and enjoy
your journey to grilling happiness.
Limited Warranty
Thank you for purchasing a WEBER product. Weber-Stephen
Products LLC, 1415 S. Roselle Road, Palatine, Illinois 60067
("WEBER") prides itself on delivering a safe, durable, and
reliable product.
This is WEBER's Limited Warranty ("Warranty") provided to you at
no extra charge. It contains the information you will need to have
your WEBER product repaired in the unlikely event of a failure or
defect.
Pursuant to applicable laws, the customer has several rights in
case the product is defective. Those rights include supplementary
performance or replacement, abatement of the purchasing price,
and compensation. These and other statutory rights remain
unaffected by this warranty provision. In fact, this warranty
grants additional rights to the Owner that are independent from
statutory warranty provisions.
WEBER'S LIMITED WARRANTY
WEBER warrants, to the purchaser of the WEBER product (or in
the case of a gift or promotional situation, the person for whom it
was purchased as a gift or promotional item) ("Owner"), that the
WEBER product is free from defects in material and workmanship
for the period(s) of time specified below when assembled and
operated in accordance with the accompanying Owner's Manual,
normal wear and tear excluded . (Note: If you lose or misplace
your WEBER Owner's Manual, a replacement is available online
at www.weber.com.) WEBER agrees within the framework of this
warranty to repair or replace the part that is defective in material
or workmanship subject to the limitations, and exclusions listed
below. TO THE EXTENT ALLOWABLE BY APPLICABLE LAW, THIS
WARRANTY IS EXTENDED ONLY TO THE ORIGINAL PURCHASER
AND IS NOT TRANSFERABLE TO SUBSEQUENT OWNERS, EXCEPT
IN THE CASE OF GIFTS AND PROMOTIONAL ITEMS AS NOTED
ABOVE.
WEBER stands by its products and is happy to provide you with the
Warranty described for material defects in the grill or its relevant
components, normal wear and tear excepted.
• 'Normal wear and tear' includes cosmetic and other immaterial
deterioration that may come with ownership of your grill over
time, such as surface rust, dents / scratches, etc.
However, WEBER will honor this Warranty for the grill or its
relevant components where damage or dysfunction results from
a material defect.
• 'Material defect' includes rust through or burn through of certain
parts, or other damage or failure inhibiting your ability to safely /
properly use your grill.
OWNER'S RESPONSIBILITIES UNDER THIS WARRANTY
To ensure trouble-free warranty coverage, it is important (but it
is not required) that you register your WEBER product online at
www.weber.com. Please also retain your original sales receipt
and/or invoice. Registering your WEBER product confirms your
warranty coverage and provides a direct link between you and
WEBER in case we need to contact you. If you have not had time to
register your grill before calling for Warranty service, please have
the following information available when you do call:
Name – Address – Phone Number – Email – Serial Number –
Purchase Date – Purchase Dealer – Model – Color – Primary Issue
4
The above warranty only applies if the Owner takes reasonable
care of the WEBER product by following all assembly instructions,
usage instructions, and preventative maintenance as outlined in
the accompanying Owner's Manual, unless the Owner can prove
that the defect or failure is independent of non-compliance with
the above mentioned obligations. If you live in a coastal area, or
have your product located near a pool, maintenance includes
regular washing and rinsing of the exterior surfaces as outlined in
the accompanying Owner's Manual.
WARRANTY HANDLING / EXCLUSION OF WARRANTY
If you believe that you have a part which is covered by this
Warranty, please contact WEBER Customer Service using the
contact information on our website (www.weber.com, or such
country-specific website to which Owner may be redirected).
WEBER will, upon investigation, repair or replace (at its option) a
defective part that is covered by this Warranty. In the event that
repair or replacement are not possible, WEBER may choose (at its
option) to replace the grill in question with a new grill of equal or
greater value. WEBER may ask you to return parts for inspection,
shipping charges to be pre-paid by owner.
When you contact Customer Service, please have the following
information available:
Name – Address – Phone Number – Email – Serial Number –
Purchase Date – Purchase Dealer – Model – Color – Primary Issue
This WARRANTY lapses if there are damages, deteriorations,
discolorations, and/or rust for which WEBER is not responsible
caused by:
• Abuse, misuse, alteration, modification, misapplication,
vandalism, neglect, improper assembly or installation, and
failure to properly perform normal and routine maintenance;
• Insects (such as spiders) and rodents (such as squirrels),
including but not limited to damage to burner tubes and/or gas
hoses;
• Exposure to salt air and/or chlorine sources such as swimming
pools and hot tubs/spas;
• Severe weather conditions such as hail, hurricanes,
earthquakes, tsunamis or surges, tornadoes or severe storms.
• Acid rain and other environmental factors.
Using third party parts will not void this Warranty. However, any
parts that are used and/or installed on your WEBER product that
are not genuine WEBER parts are not covered by this Warranty. In
addition, any damages that result from the use and/or installation
of parts on your WEBER product that are not genuine WEBER parts
are not covered by this Warranty. Any conversion of a gas grill
not authorized by WEBER and performed by a WEBER authorized
service technician will void this Warranty.
PRODUCT WARRANTY PERIODS
Cook box and all components not covered below:
5 years
Electrical components:
3 years
Cooking grates, pellet slide, burn pot, heat baffle,
pellet grate, controller bezel:
3 years
DISCLAIMERS
APART FROM THE WARRANTY AND DISCLAIMERS AS DESCRIBED
IN THIS WARRANTY STATEMENT, THERE ARE EXPLICITLY NO
FURTHER WARRANTY OR VOLUNTARY DECLARATIONS OF
LIABILITY GIVEN HERE WHICH GO BEYOND THE STATUTORY
LIABILITY APPLYING TO WEBER. THE PRESENT WARRANTY
STATEMENT ALSO DOES NOT LIMIT OR EXCLUDE SITUATIONS
OR CLAIMS WHERE WEBER HAS MANDATORY LIABILITY AS
PRESCRIBED BY STATUTE.
NO WARRANTIES SHALL APPLY AFTER THE APPLICABLE PERIODS
OF THIS WARRANTY. NO OTHER WARRANTIES GIVEN BY ANY
PERSON, INCLUDING A DEALER OR RETAILER, WITH RESPECT TO
ANY PRODUCT (SUCH AS ANY "EXTENDED WARRANTIES"), SHALL
BIND WEBER. THE EXCLUSIVE REMEDY OF THIS WARRANTY IS
REPAIR OR REPLACEMENT OF THE PART OR PRODUCT.
IN NO EVENT UNDER THIS WARRANTY SHALL RECOVERY OF ANY
KIND BE GREATER THAN THE AMOUNT OF THE PURCHASE PRICE
OF THE WEBER PRODUCT SOLD.
YOU ASSUME THE RISK AND LIABILITY FOR LOSS, DAMAGE, OR
INJURY TO YOU AND YOUR PROPERTY AND/OR TO OTHERS AND
THEIR PROPERTY ARISING OUT OF THE MISUSE OR ABUSE OF
THE PRODUCT OR FAILURE TO FOLLOW INSTRUCTIONS PROVIDED
BY WEBER IN THE ACCOMPANYING OWNER'S MANUAL.
PARTS AND ACCESSORIES REPLACED UNDER THIS WARRANTY
ARE WARRANTED ONLY FOR THE BALANCE OF THE ABOVE
MENTIONED ORIGINAL WARRANTY PERIOD(S).
THIS WARRANTY APPLIES TO PRIVATE SINGLE FAMILY HOME OR
APARTMENT USE ONLY AND DOES NOT APPLY TO WEBER GRILLS
USED IN COMMERCIAL, COMMUNAL OR MULTI-UNIT SETTINGS
SUCH AS RESTAURANTS, HOTELS, RESORTS, OR RENTAL
PROPERTIES.
WEBER MAY FROM TIME TO TIME CHANGE THE DESIGN OF ITS
PRODUCTS. NOTHING CONTAINED IN THIS WARRANTY SHALL
BE CONSTRUED AS OBLIGATING WEBER TO INCORPORATE SUCH
DESIGN CHANGES INTO PREVIOUSLY MANUFACTURED PRODUCTS,
NOR SHALL SUCH CHANGES BE CONSTRUED AS AN ADMISSION
THAT PREVIOUS DESIGNS WERE DEFECTIVE.
Weber-Stephen Products LLC
Customer Service Center
1415 S. Roselle Road
Palatine, IL 60067
U.S.A.
For replacement parts, call:
1-800-446-1071