Nortel 6120 Fundamentals page 158

158 Troubleshooting
Message
No VPN Server
Not Installed!
Payload Malfmd
Press End Call
Restart Command
RTP Open Failed
Select License
Server Busy
Copyright © 2007, Nortel Networks
.
Description
The handset could not find the
VPN server.
A required firmware component
is missing.
The handset could not
understand an encrypted
message from the VPN Server
(or vice-versa). This is likely to
be a mismatch in the security
parameters such as preshared
key, Diffie-Hellman group, hash
and encryption algorithms.
The call has ended.
The wireless handset received a
restart command from the Call
Server.
The handset was unable to open
the requested RTP or RTCP
socket.
The correct protocol has not
been selected from the license
set.
Wireless handset is attempting
to download from a TFTP Server
that is busy downloading other
devices and refusing additional
downloads.
Nortel Communication Server 1000
WLAN Handsets Fundamentals
NN43001-505 01.04 Standard
Release 5.0 4 September 2007
Action
Check that the value of the VPN
Server IP address configured
through the administration menu
or the Configuration Cradle
match the address of the VPN
server.
Check that all required firmware
files are on the TFTP Server,
if over-the-air downloading is
being used. If the error repeats,
contact Nortel Technical
Support.
Check the Diffie-Hellman group,
the phase 1 and phase 2 hashes,
and encryption configuration.
Press the Power Off/End Call
key to return to standby mode.
None. The wireless handset
automatically restarts in a few
seconds.
Reboot the handset. If the error
repeats, contact Nortel Technical
Support.
Using the administrative menus,
select one license from the
license set to allow the wireless
handset to download the
appropriate firmware.
None. The wireless handset
automatically retries the
download every few seconds.