Page 1 Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505...
Page 2 Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
Page 3: Revision History
Standard 01.02. This document is up-issued to reﬂect changes in technical content. May 2007 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: WLAN IP Telephony: Installation and Conﬁguration (553-3001-304).
Page 5: Table Of Contents
How to get help Getting help from the Nortel Web site 13 Getting help over the phone from a Nortel Solutions Center 13 Getting help from a specialist by using an Express Routing Code 13 Getting help through a Nortel distributor or reseller 14...
Page 6 6 Contents Overview Subject 23 Terminology 24 Resources 24 WLAN Handset 2210/2211/2212 and WLAN Handset 6120/6140 25 Components 25 Language 26 Licenses 26 Wi-Fi Multimedia 26 Wired Equivalent Privacy 27 Wi-Fi Protected Access 27 Wi-Fi Protected Access2 27 Virtual Private Network 27...
Page 7 Handset conﬁguration 42 Conﬁgure the WLAN Handset 2210/2211/2212 using the Conﬁguration Cradle 42 Conﬁgure the WLAN Handset 6120/6140 using the Handset Administration Tool 43 Open and use the Admin menu on the handset 43 Alphanumeric string entry 45 Toggle options for the WLAN Handset 6120/6140 47 Partial DHCP conﬁguration 47...
Page 8 Ring Options 81 Phone Options 82 System Info 83 Extension 83 Current Call Svr 83 Terminal Type 83 Push-to-Talk 84 WLAN Handset 6120/6140 Conﬁguration menu Lock Keys 86 User Proﬁles 87 Phone Settings 88 Push-to-Talk 89 System Info 89 Extension 90 User Name 90 Default conﬁguration 90...
Page 9: Contents
Programmable keys on the WLAN Handset 6120/6140 129 Troubleshooting Wireless handset testing 131 Diagnostic Tools 133 Run Site Survey for the WLAN Handset 2210/2211/2212 133 Run Site Survey for the WLAN Handset 6120/6140 134 Diagnostics Mode 137 Syslog Mode 139 Troubleshooting the handset 146 Context 146...
Page 10 Initiating a PTT call with the WLAN Handset 6140 77 Programming the keys on the WLAN Handset 2210/2211/2212 122 Programming the keys on the WLAN Handset 6120/6140 129 Testing the WLAN Handset 2210/2211/2212 131 Testing the WLAN Handset 6120/6140 132...
Page 11: New In This Release
(NN43001-505) for CS 1000, Release 5.0. Feature description Support is provided for the WLAN Handset 6120/6140 through the addition of the Nortel WLAN Handset 6100 Series Administration Tool Software. For more information about this tool for the WLAN Handset 6120/6140, including...
Page 12: Zones For Wireless Handsets
12 New in this release Zones for wireless handsets The WLAN Handset 6120/6140 is added to the designated wireless handset types. Open and use the Admin menu on the handset The procedures for opening and using the Admin menu on the WLAN Handset 6120/6140 and how to make an alphanumeric string entry are added.
Page 13: How To Get Help
How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides access to software, documentation, bulletins, and tools to address issues with Nortel products.
Page 14: Getting Help Through A Nortel Distributor Or Reseller
14 How to get help www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
Page 15: Regulatory And Safety Information
European Union Directives Conformance Statement The WLAN Handsets 2210/2211/2212/6120/6140 comply with the essential requirements and other relevant provisions of R&TTE directive 1999/5/EC. You can obtain a copy of the Declaration from Nortel GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany or from tel.com/corporate/community/environment/life_cycle/declarations.html.
Page 16: Industry Canada Notice
Copyright © 2007, Nortel Networks WARNING Changes or modiﬁcations to this equipment not approved by Nortel can cause this equipment to not comply with Part 15 of the FCC rules and void the user’s authority to operate this equipment. CAUTION This equipment contains no user-serviceable parts inside.
Page 17: Nortel Wlan Handset 6100 Series Dual Slot Charger Information
This Class A digital apparatus complies with Canadian ICES-003. Copyright © 2007, Nortel Networks Nortel WLAN Handset 6100 Series Dual Slot Charger information 17 WARNING • Follow standard acceptance procedures before operating the WLAN Handsets 2210/2211/2212/6120/6140 near life-support systems.
Page 18: Operational Warnings
CAUTION Loud noise environment: The WLAN Handsets 2210/2211/2212/6120/6140 are designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users can experience degradation in call quality performance due to echo.
Page 19: Cleaning And Drying Considerations
6 inches (15 cm) between a handheld wireless radio product and a pacemaker. These recommendations are consistent with the independent research by, and recommendations of Wireless Technology Research. Copyright © 2007, Nortel Networks Electromagnetic interference and compatibility 19 ATTENTION Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 20: Use While Driving
Pull off the road and park before making or answering a call, if driving conditions so require. Handset operation normal position Hold the handset as you would any other telephone, with the earpiece to your ear and speak into the microphone. The internal antenna is then positioned properly.
Page 21: Handset Operation Body-Worn Position
Nortel-supplied accessory as described in the user guide for the handset. Nortel supplies belt clips, holsters, and lanyards for body-worn operation. Use of accessories not supplied by Nortel can cause the handset emissions to exceed RF energy exposure guidelines. Copyright © 2007, Nortel Networks...
Page 23: Overview
This chapter contains information about the following topics: • "Subject" (page 23) • "Terminology" (page 24) • "Resources" (page 24) • "WLAN Handset 2210/2211/2212 and WLAN Handset 6120/6140" (page 25) • "DHCP options" (page 28) • "Handset switchover" (page 28) • "Virtual Ofﬁce" (page 29) •...
Page 24: Terminology
Note on legacy products and releases This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 5.0 software. For more information about legacy products and releases, click the Technical Documentation link under Support & Training on the Nortel home page: www.nortel.com...
Page 25: Wlan Handset 2210/2211/2212 And Wlan Handset 6120/6140
(subject to corporate restrictions). The frequencies that are allocated are governed by IEEE guidelines for WLANs and are part of the free spectrum. The WLAN Handset 6120/6140 use a, b, and g frequencies, and the WLAN Handset 2210/2211/2212 use the b frequency.
Page 26: Language
• Nortel WLAN Handset 6100 Series Dual Slot Handset Charger— required hardware (USB cable not included) • USB Cable for the Nortel WLAN Handset 6100 Series Dual Slot Handset Charger For the purposes of this document • Conﬁguration Cradle refers to the Nortel WLAN Handset 2200 Series Conﬁguration Cradle.
Page 27: Wired Equivalent Privacy
Wired Equivalent Privacy The handsets support Wired Equivalent Privacy (WEP) as deﬁned by the 802.11a, b, and g speciﬁcation. Nortel offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.
Page 28: Loud Noise Environments
If a wireless handset is out of contact with the system for four seconds (worst case scenario) during UNIStim messaging, a UNIStim failure could occur and cause the wireless handset to lose the UNIStim association with the Line Telephony Proxy Server (LTPS). Copyright © 2007, Nortel Networks ATTENTION Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 29: Virtual Ofﬁce
Local mode, press the off-hook (Green) or the MENU keys on the WLAN Handset 2210/2211/2212 or the soft keys and the Nav keys on the WLAN Handset 6120/6140. Pressing these keys changes the state of the handset to Active Idle or Active Off-Hook, therefore putting the handset in communication with the primary Signaling Server.
Page 30: Survivable Remote Gateway
The External Applications Server (XAS) applications are not available on the handsets. CS 1000 features Nearly all CS 1000 features are supported on the wireless telephone system and WLAN Handsets 2200 Series. For a list of partially supported features, see a list of the features that are not supported, see not supported"...
Page 31: Ip Phone 2004 Features
IP Phone 2004 features Supported on the WLAN Feature handsets Keypad Navigation keys Copyright © 2007, Nortel Networks Description Voice Intercom Hotline (default) is not supported. The Ringing option is supported. Since the handsets cannot buzz, there is no Ring Again tone. The only way to use the Ring Again feature is to determine if the Ring Again indicator is ﬂashing, which is...
Page 32 Virtual Ofﬁce Partially Personal Directory Callers List Redial List Password Admin Copyright © 2007, Nortel Networks Description IP phone 2004: 5x24 display Handsets: 4x19 display Small envelope icon in the top right of the handset LCD display No Services key.
Page 33: Handset Firmware
The wireless LAN must be properly conﬁgured and operational through the use of 802.11a, b, and g SVP-compliant wireless APs. • The Nortel WLAN IP Telephony system must be connected to the network and completely operational. • A TFTP Server must be available on the network in order to load the appropriate ﬁrmware into the wireless handsets.
Page 34 "Downloading the ﬁrmware for the WLAN Handset 2210/2211/2212" (page 34) • WLAN Handset 6120/6140, follow the steps in "Downloading the ﬁrmware for the WLAN Handset 6120/6140" (page 35). Without the appropriate ﬁrmware, the handsets do not function properly. Procedure 1 Downloading the ﬁrmware for the WLAN Handset 2210/2211/2212...
Page 35 Procedure 2 Downloading the ﬁrmware for the WLAN Handset 6120/6140 Step Action Download the latest handset ﬁrmware from the Nortel Web site: www.nortel.com/support Ensure the TFTP Server is started. Load the latest version of the handset UNIStim code ﬁrmware and place it on the TFTP Server.
Page 36 TFTP Server. Each time the wireless handset is powered on, it checks with the TFTP Server to ensure that it has the proper ﬁrmware version, and downloads the new ﬁrmware if necessary. Copyright © 2007, Nortel Networks pd14udus.bin —End— Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 37: View The Software Or Firmware Version
To display the ﬁrmware versions running on a wireless handset, power on the wireless handset and hold down the Power On/Start Call key For the WLAN Handset 6120/6140, Firmware Version is also an option on the Conﬁg menu. Software updates Nortel provides information about software updates.
Page 38: Firmware Update (Version 97.070) For The Wlan Handsets 2210/2211/2212
Select Find Products > A-Z. Select W. Scroll to WLAN Handset 2210/2211/2212 and select Software. Select WLAN – Handsets 2210/2211 Firmware version 97.070. Copyright © 2007, Nortel Networks "Updating ﬁrmware (v97.070) for the 38). Version 97.070 is compatible —End— Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 39: Displays
ﬁle. When the update is complete, the wireless handset displays the extension number, and is ready for use. Copyright © 2007, Nortel Networks Wireless handset download messages 39 ATTENTION Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 40: Download Failure Or Recovery Messages
Wireless handset has attempted an operation several times and failed, and is now waiting for a period of time before attempting that operation again. Internal Error OE OE = Error while writing the Flash (return wireless handset to Nortel). Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 41: Wlan Handset Conﬁguration
"System provisioning" (page 41) • "Conﬁguration tasks" (page 41) • "Handset conﬁguration" (page 42) • "Toggle options for the WLAN Handset 6120/6140" (page 47) • "Partial DHCP conﬁguration" (page 47) • "Conﬁguration Cradle for the WLAN Handset 2210/2211/2212" (page 48) •...
Page 42: Handset Conﬁguration
WLAN Handset 2210/2211/2212" (page The Handset Administration Tool is a software utility for the WLAN Handsets 6120/6140. Use the Handset Administration Tool to conﬁgure options on the Admin Menu and the Conﬁg Menu, to assist with troubleshooting, and to upgrade the handset ﬁrmware.
Page 43: Conﬁgure The Wlan Handset 6120/6140 Using The Handset Administration Tool
4 "Opening and using the Admin menu on the WLAN Handset 2210/2211/2212" (page • on the WLAN Handset 6120/6140, follow the steps in "Opening and using the Admin menu on the WLAN Handset 6120/6140" (page 44). Procedure 4 Opening and using the Admin menu on the WLAN Handset 2210/2211/2212...
Page 44 44 WLAN Handset conﬁguration Procedure 5 Opening and using the Admin menu on the WLAN Handset 6120/6140 Step Action With the wireless handset powered OFF, press and hold the Start key. While you press the Start key, press the End key.
Page 45: Alphanumeric String Entry
WLAN Handset 2210/2211/2212, follow the steps in "Making an alphanumeric entry on the WLAN Handset 2210/2211/2212" (page 46). • on the WLAN 6120/6140 Handset, follow the steps in "Making an alphanumeric entry on the WLAN Handset 6120/6140" (page 46). Copyright © 2007, Nortel Networks Press Nav up or down, to display the previous and next menu options.
Page 46 Press the Save soft key to save the entry and return to the menu. Press the Exit soft key to abort and return to the menu without saving any changes. Procedure 7 Making an alphanumeric entry on the WLAN Handset 6120/6140 Step Action Enter a number by pressing any keypad button.
Page 47: Toggle Options For The Wlan Handset 6120/6140
Toggle options for the WLAN Handset 6120/6140 Some menu options on the WLAN Handset 6120/6140 have only two possible selections and operate on a toggle basis. The current setting appears on the second row of the display; this is called the info line. Press Enter to toggle between the selections.
Page 48: Conﬁguration Cradle For The Wlan Handset 2210/2211/2212
COM port. You can conﬁgure only one handset at a time. Nortel does not recommend the use of adapters or port replicators because they do not properly handle the communications between the cradle and the PC.
Page 49: Use The Conﬁguration Cradle And Software
Step Action On the PC, create a folder for the software. Using a Web browser, connect to www.nortel.com/support. Locate the entry for the NetLink Conﬁguration Cradle. Click the product link and save the Conﬁguration Cradle.exe ﬁle to the folder created in (Optional) Copy the release notes to the folder created in Double-click on the Conﬁguration Cradle.exe ﬁle to install the...
Page 50 Create a new conﬁguration ﬁle using the master ﬁles—see new conﬁguration using the master ﬁles" (page • Change an existing conﬁguration ﬁle—see conﬁguration ﬁle" (page Copyright © 2007, Nortel Networks "Plan the conﬁguration ﬁles" (page 51) 54). 55). 56). Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 51: Plan The Conﬁguration Files
(Sys, Grp or Usr). Each option should be in only one category. Custom user options do not require any additional planning. Copyright © 2007, Nortel Networks Conﬁguration Cradle for the WLAN Handset 2210/2211/2212 51 57).
Page 52: Conﬁguration Cradle Software
Sys, Grp and Usr categories. The top of the screen is shown in toolbar" (page Figure 3 Conﬁguration Cradle software toolbar Copyright © 2007, Nortel Networks "Conﬁguration Cradle worksheet" to create each of the required master Figure 3 "Conﬁguration Cradle software 52).
Page 53 Note: When entering security keys, the cradle displays the key as entered. This is different from the way the handset handles the display through the Admin menu (key is not displayed). Copyright © 2007, Nortel Networks Conﬁguration Cradle for the WLAN Handset 2210/2211/2212 53 Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 54: Read And Save A Handset Conﬁguration
The red box beside the Save button changes to green after the save is complete. Copyright © 2007, Nortel Networks Procedure 9 "Reading and saving the conﬁguration of to read and save the conﬁguration of an Figure 2 "Conﬁguration Cradle" (page —End—...
Page 55: Create A New Master Conﬁguration File
ﬁle. Press the Open button for the User options and select the name of the master user ﬁle. Copyright © 2007, Nortel Networks Conﬁguration Cradle for the WLAN Handset 2210/2211/2212 55 —End— Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 56: Change An Existing Conﬁguration File
Changing a conﬁguration obtained from a handset Step Action Start the Conﬁg Cradle software by double-clicking the PhoneConﬁg.exe ﬁle of the tool. Remove the battery from the handset. Copyright © 2007, Nortel Networks Step 3 from —End— —End— Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 57: Download A Conﬁguration To A Handset
Remove the battery from the handset. Place the handset in the proper slot in the cradle. Press the right arrow button. Copyright © 2007, Nortel Networks Conﬁguration Cradle for the WLAN Handset 2210/2211/2212 57 Figure 2 "Conﬁguration Cradle" (page Step 3 —End—...
Page 58: Conﬁguration Cradle Worksheet
Plan category:______________________ File name: _____________________________ Handset Administration Tool for the WLAN Handset 6120/6140 The Handset Administration Tool for the WLAN Handset 6120/6140 is a software utility that you install on a PC that has a USB port that can be cabled to the USB port of the Dual Charger.
Page 59: Personal Computer And Hardware Requirements
Dual Slot Handset Charger USB Cable or comparable cable (with 5-pin mini-B connector) USB cables vary in the ability to make a proper connection to the Dual Charger USB port. Use the USB cable recommended by Nortel to ensure compatibility. USB driver To install the USB driver, follow the steps in USB driver"...
Page 60: Handset Administration Tool Installation
Plug the USB cable into the Dual Charger and into an available USB port on the PC. Power off a WLAN Handset 6120/6140 and place it into the charger. The handset automatically powers on in USB mode. The Microsoft Found New Hardware Wizard opens and asks if it can connect to Windows Update to search for software.
Page 61: Procedure 16 Installing The Handset Administration Tool
In the HandsetAdmin Setup window, select one of the following buttons: • • • Copyright © 2007, Nortel Networks Handset Administration Tool for the WLAN Handset 6120/6140 61 ATTENTION Wireless LAN—Adapters, Phones & Applications WLAN Handset 6120 or WLAN Handset 6140 Software Step 1 Procedure 15 "Installing the USB...
Page 62: Use The Handset Administration Tool
FTP site. Users must have a valid HandsetAdmin.exe installed on the connecting PC to unpack and install the upgrade. Package ﬁles are located under the /pub/nortel folder on the SpectraLink FTP server. The ﬁles have a version number with a .pkg extension in this format: HandsetAdminXxyy_yy_yy_yy.pkg...
Page 63: Handset 6140
To connect the handset, follow the steps in WLAN Handset 6120/6140 or WLAN Handset 6140" (page Procedure 17 Connecting to the WLAN Handset 6120/6140 or WLAN Handset 6140 Step Action In the Handset Administration Tool, select the Connect tab.
Page 64: Password Conﬁguration
Use the Error info tab of the Handset Administration Tool to assist the customer service team in troubleshooting handset errors. Use this utility, as directed by customer service, to save any errors as a ﬁle that you can send to customer service for handling. Copyright © 2007, Nortel Networks ATTENTION —End— —End—...
Page 65: Firmware Updates
During a ﬁrmware update, you can open other tabs. The handset indicators on the tabs indicate the status of the update. Copyright © 2007, Nortel Networks Handset Administration Tool for the WLAN Handset 6120/6140 65 Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 66: Admin Menu Settings
With the Handset Settings Editor toolbar you can name, open, and save conﬁguration ﬁles. You can also download and upload conﬁguration settings to and from the handset in the charger. Copyright © 2007, Nortel Networks Step 6 Step 7 for each of the .bin ﬁles.
Page 67 Four indicators (labeled Handset, Read, Write, and Error) indicate the status of the conﬁguration transfer. Copyright © 2007, Nortel Networks Handset Administration Tool for the WLAN Handset 6120/6140 67 Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 68: Create A Conﬁguration Plan
For more information, see conﬁguration plan to a WLAN Handset 6120/6140" (page Conﬁguration planning worksheet Use a worksheet similar to the one shown in worksheet"...
Page 69: Download Or Upload A Conﬁguration Plan
After you establish your conﬁguration plans, the settings can easily be downloaded to the handsets. To download a conﬁguration plan to a handset, follow the steps in 20 "Downloading a conﬁguration plan to a WLAN Handset 6120/6140" (page 69). To upload a conﬁguration plan from a handset, follow the steps in 21 "Uploading a conﬁguration plan from a WLAN Handset 6120/6140"...
Page 70: Language Conﬁguration
70 WLAN Handset conﬁguration You can also load ﬁles or edit settings for the next Remove the handset from the charger. Procedure 21 Uploading a conﬁguration plan from a WLAN Handset 6120/6140 Step Action On the Handset Settings Editor toolbar, click Read Handset.
Page 71: Ip Phone 2004 Mapping
DHCP use is enabled. Table 8 DHCP options Option * Could be used to ﬁnd the CS 1000 device. Copyright © 2007, Nortel Networks ATTENTION 71). The wireless handset uses the DHCP Meaning Subnet Mask Default Gateway...
Page 72: Tftp
For information about conducting a Site Survey, see 133). For clues to possible sources of difﬁculties, see handset" (page Copyright © 2007, Nortel Networks Meaning Time Server Vendor speciﬁc* Class identiﬁer TFTP Server Site speciﬁc *...
Page 73: Testing Signal Strength With The Handset
Note any areas with excessive static or clarity problems and report it. Testing signal strength with the handset This test can be performed only if the Nortel WLAN IP Telephony system is installed and conﬁgured. Follow the steps in Handset 2210/2211/2212"...
Page 74 After the testing is complete, press Power Off/End Call to power off the wireless handset. Procedure 23 Testing signal strength using the WLAN Handset 6120/6140 Step Action Test signal strength in the covered area by putting a handset in Site Survey mode, using Any/Smry SSID.
Page 75: Push-To-Talk
With the Push-to-talk (PTT) feature, the WLAN Handset 2211 and the WLAN Handset 6140 can operate in a PTT group-broadcast mode like a two-way radio, in addition to the standard telephone operation. The WLAN Handset 2211 supports eight multicast channels with the current channel Copyright ©...
Page 76: Ptt Operation
Push-to-talk is not supported on the WLAN Handset 2210, the WLAN Handset 2212, or the WLAN Handset 6120. To initiate a PTT call, press the Talk button. All handsets that are monitoring the channel hear the transmission.
Page 77: Procedure 25 Initiating A Ptt Call With The Wlan Handset 6140
Because all phones on that channel are already in the receive state, there is no two-second delay. If no transmission occurs during the 10-second countdown period, the WLAN Handset 6120 plays the end call sound and reverts to the idle state. Receiving a PTT transmission Upon receiving a PTT transmission, the WLAN Handset 2211 plays the receiving alert sound and enters the receive state.
Page 78 To answer the call, press Power On/Start Call. The PTT call session is preempted and no PTT audio is heard. After the telephone call ends, press Power Off/End Call to go back on-hook, at which time PTT becomes active again. If an already active PTT call is ongoing, the PTT audio starts playing again.
Page 79: Wlan Handset 2210/2211/2212 Standby Menu
*English Français Deutsch Español Português Norsk Ring Options Telephone Ring Copyright © 2007, Nortel Networks WLAN Handset 2210/2211/2212 Standby menu 79 79). An asterisk (*) indicates the default value. 3rd level Ring Cadence Ring Tone Ring Volume (WLAN Handset 2211...
Page 80 3rd Party Push-to-Talk Channel (WLAN Handset 2211 only) Enable/Disable Audio Volume Tone Volume Copyright © 2007, Nortel Networks 3rd level Vibrate Cadence Ring Delay (appears if Ring Cadence and Vibrate Cadence are both set to a value other than Off)
Page 81: Lock Keys
Ring Options Select Ring to conﬁgure the ring for three separate functions. Use Telephone Ring for usual telephony functions. Use the Auxiliary Rings to conﬁgure different ringing patterns for OAI applications. Telephone Ring Select Telephone Ring to conﬁgure a distinctive ring style, volume and sequence.
Page 82: Phone Options
Key Tones Select Key Tones to specify whether tones play when keys are pressed. Key Tones are enabled by default. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007...
Page 83: System Info
Select Current Call Svr to view the current Call Server IP address and port number. Terminal Type Select Terminal Type to view the type of PBX in use. Copyright © 2007, Nortel Networks WLAN Handset 2210/2211/2212 Standby menu 83 Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 84: Push-To-Talk
(NN10300-077), WLAN Handset 2211 User Guide (NN10300-078), and WLAN Handset 2212 User Guide (NN10300-071). WLAN Handset 6120/6140 Conﬁguration menu You can conﬁgure user-deﬁned preferences from the Conﬁguration menu. The wireless handset must be in contact with the system, no error messages displayed, and in Standby mode.
Page 85 Phone Keypad Settings Autolock Language Display Contrast Use Hearing Aid Use No Hearing Aid Copyright © 2007, Nortel Networks WLAN Handset 6120/6140 Conﬁguration menu 3rd level 4th level Auxiliary Ring 1 Auxiliary Ring 2 Noise Normal Mode High Severe...
Page 86: Lock Keys
Caller ID Lock Keys If you enable the Keypad Lock option, the keypad locks immediately. To unlock the keypad, press FCN and then the # key. Copyright © 2007, Nortel Networks 3rd level 4th level Channel 1 ….
Page 87: User Proﬁles
(For example, the PBX can send vibrate cadences that differentiate between internal and external calls.) • Continuous: vibrates continually until answered Copyright © 2007, Nortel Networks WLAN Handset 6120/6140 Conﬁguration menu Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007...
Page 88: Phone Settings
You can conﬁgure the keypad to lock automatically when in standby mode. You can disable the automatic locking function (the default) or adjust the autolock for a 5, 10, or 20 second delay before locking. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 89: Push-To-Talk
Current Call Svr Select Current Call Svr to view the current Call Server IP address and port number. Copyright © 2007, Nortel Networks WLAN Handset 6120/6140 Conﬁguration menu Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007...
Page 90: Extension
Terminal Type Select Terminal Type to view the type of PBX in use. For detailed information about the user-deﬁned preferences in the Conﬁguration menu and how to conﬁgure them, see WLAN Handset 6120 User Guide (NN43150-100). Firmware Version Select Firmware Version to view the current ﬁrmware version of the handset.
Page 91 Language Set Extension Set User Name Display Contrast Use Hearing Aid Startup Song Table 13 Admin settings Disable Password Change Password Restore Defaults Speakerphone Copyright © 2007, Nortel Networks Speaker Speaker Speaker Enabled Enabled Disabled Disabled English [blank] [blank] Medium...
Page 93: Admin Menu Options
This chapter describes the options that are available from the Admin menu of the handsets: • "WLAN Handset 2210/2211/2212" (page 93) • "WLAN Handset 6120/6140" (page 107) WLAN Handset 2210/2211/2212 Table 14 "Admin menu options for the WLAN Handset 2210/2211/2212" (page 93) lists the Admin menu options for the WLAN Handset 2210/2211/2212.
Page 94 94 Admin menu options Admin menu 2nd level option Admin Password Startup Keylock Network Conﬁg IP Addresses ESSID Security Copyright © 2007, Nortel Networks 3rd level 4th level *Channel 6 *Channel 7 *Channel 8 Allow/Disallow *Allow PTT Disallow PTT Enter PW Reenter...
Page 95: Language
Note: In the Transmit Power section, the 50 mW and 30 mW settings only appear if the Regulatory Domain is conﬁgured to None or 01. Language Choose a language from those on the list. Copyright © 2007, Nortel Networks WLAN Handset 2210/2211/2212 95 3rd level 4th level...
Page 96: License Option
The UNIStim Protocol to use for the handsets is 010. Any other protocol causes the wireless handset to malfunction. After selecting the correct protocol for the site, Nortel recommends upgrading the ﬁrmware for the wireless handsets. See of software updates"...
Page 97: Admin Password
Admin password to access the Admin menu. IMPORTANT! Record the wireless handset Admin password and store it in a safe place. If the password is lost or forgotten, contact Nortel Technical Support. Startup Keylock Startup Keylock deactivates the keypad during startup so that initialization cannot be interrupted.
Page 98 Static IP conﬁguration, through using DHCP option 66 (TFTP Server), or the Boot server/next server (siaddr) ﬁeld, the wireless handset checks for different ﬁrmware each time it is powered on or Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 99 APs on the new subnet. • Server 2 IP—the IP address of the secondary Nortel device. Currently, the wireless handset does not make use of this information. If using Static IP conﬁguration, this is simply the IP address of the device. If...
Page 100: Essid
IPsec VPN. For data encryption, the WLAN Handsets 2210/2211/2212 and WLAN Handsets 6120/ 6140 support 40-bit and 128-bit WEP, WPA, and WPA2 . In addition, the WLAN Handset 2212 supports 3DES for VPN encryption. If you use WEP, Nortel recommends that you conﬁgure the authentication type to open, because of a known weakness of the 802.11 shared key...
Page 101 40-bit WEP. Therefore, the effort to program many handsets with 128-bit keys may not be worth the effort put into it. For the best security on the WLAN Handsets 2210/2211/6120/6140, use WPA2-PSK; for best handset security on the WLAN Handset 2212, use IPsec VPN.
Page 102 – — Direct Entry—enter a preshared key code (hexadecimal number). Copyright © 2007, Nortel Networks Use the 2 and 3 keys to access hexadecimal digits A-F; use soft keys to advance to the next digit and backspace. For 40-bit keys, enter 10 digits;...
Page 103 Security Association) that is used to encrypt the negotiation of the actual tunnel parameters in Phase 2. In essence, Phase 1 protects Phase 2. Copyright © 2007, Nortel Networks "Choosing a passphrase" (page Example: why2fear4WPA2-is-DEPLOYED_HERE Static IP—the address can be statically programmed in the handset, in which case it must match the address assigned to the handset in the VPN server.
Page 104 Lifetime (sec)—gives the lifetime, in seconds, of the ISAKMP security association. When the lifetime expires, the tunnel must be closed and a new one created. Nortel recommends a minimum of 12 to 24 hours (43 200 to 86 400 seconds). The maximum value for the lifetime setting is 31 days (2 778 400 seconds).
Page 105: Reg. (Regulatory) Domain
Difﬁcult to guess by intuition—even by someone who knows the administrator well. Birth dates, for example, are a poor choice. • Easy for the administrator to remember and type. Nortel does not recommend writing the password down. Reg. (Regulatory) Domain The Regulatory Domain defaults to None on the wireless handset display.
Page 106: Run Site Survey
Full—logs all errors and all other events of interest. Table 15 "Syslog message levels for the WLAN Handset 2210/2211/2212" (page 107) each message. Copyright © 2007, Nortel Networks "Run Site Survey for the WLAN 134). 137)for more information. lists the syslog messages and which level of logging produces...
Page 107: Restore Defaults
(other than Telephony Protocol) to their factory defaults. During conﬁguration, press the right arrow to skip this mode. WLAN Handset 6120/6140 Table 16 "Admin menu options for the WLAN Handset 6120/6140" (page 107) lists the Admin menu options for the WLAN Handset 6120/6140.
Page 108 [Disable/Enable] Change Password Set Terminal Type [i2004/3rd Party] Startup Keylock Speakerphone [Disable/Enable] [Disable/Enable] Network IP Addresses Conﬁg Copyright © 2007, Nortel Networks 3rd level 4th Level Name *Channel 1 Channels *Channel 2 *Channel 24 Priority Channel Name Channel On/Off [list]...
Page 109 Admin menu option 2nd level SSID Security Reg. Domain: *none Copyright © 2007, Nortel Networks 3rd level 4th Level Time Server IP SVP IP Call Server Info OAI Server IP [Enter] *None Authentication On/*Off Key Information Rotation Secret WPA2-PSK Passphrase...
Page 110: Language
Use Telephony Protocol to select the VoIP protocol that your site is licensed to download and run. The UNIStim Protocol to use for the WLAN Handset 6120/6140 is 032. Any other protocol causes the handset to malfunction. Push-to-talk All 24 Push-to-talk channels are allowed by default. The Push-to-talk menu provides the following options: •...
Page 111: Time Zone
The Password option operates as a toggle between Enabled and Disabled. Press Enter to change the password protection state. Change Password appears only if the password is enabled. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007...
Page 112: Set Terminal Type
Nortel to have the password reset. Set Terminal Type The terminal type conﬁgures the WLAN Handset 6120/6140 for the type of PBX in use. The CS 1000 system requires the i2004 setting, the BCM system requires the 3rd Party setting. The current Terminal Type is shown on the information line.
Page 113: Ip Addresses
OAI feature to preserve network bandwidth and battery life. IP addresses The WLAN IP 6120 handset can operate in three modes: DHCP enabled, either Full DHCP or Partial DHCP, and Static IP. Select the mode for operation from the IP Address menu: •...
Page 114: Ssid
Subnet Mask. Contact your network administrator for the proper settings for your network. A WLAN Handset 6120/6140 cannot roam across subnets because it cannot change its IP address while it is operational. Ensure that all your access points are attached to the same subnet for proper operation. If DHCP is...
Page 115: Security
— Passphrase—enter a passphrase between 8 and 63 characters in length. — Direct Entry—enter the 256-bit key code. Copyright © 2007, Nortel Networks ATTENTION Default Key—Enter the key # speciﬁed for use by the handsets. This is 1 through 4.
Page 116: Regulatory Domain, 802.11 Conﬁguration, And Transmit Power
LINE key. To conﬁgure the domain, press LINE and then select the domain: • 01 North America Copyright © 2007, Nortel Networks ATTENTION ATTENTION Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 117: Run Site Survey
Events—logs all errors, plus some events of interest • Full—logs all errors and all other events of interest Table 17 "Syslog message levels for the WLAN Handset 6120/6140" (page 117) lists the syslog messages and the level of logging produces each message.
Page 118: Error Handling Mode
Restore Defaults The Restore Defaults option restores all user and administrative parameters, except Telephony Protocol, to the factory default conﬁgurations. For more information, see Copyright © 2007, Nortel Networks Errors "Syslog Mode" (page Appendix "Factory Defaults" (page Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 119: Feature Programming
• "WLAN Handset 2210/2211/2212" (page 119) • "WLAN Handset 6120/6140" (page 123) WLAN Handset 2210/2211/2212 The WLAN Handset 2210/2211/2212 emulates the IP Phone 2004. All IP Phone 2004 functions and messaging features are supported where possible. Functions that require use of the volume keys and the speakerphone function are not supported.
Page 120 If an OAI application is operational, a function key sequence is assigned in the OAI application conﬁguration and overrides any function sequence established here. Therefore, FCN+7, FCN+8, or FCN+9 is a good choice for the OAI sequence. Copyright © 2007, Nortel Networks Fixed feature key 1 Mute 2 Hold...
Page 121 Figure 6 WLAN Handset 2210 Note: The WLAN Handset 2210/2211/2212 have the same button and screen layout. Copyright © 2007, Nortel Networks WLAN Handset 2210/2211/2212 121 Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007...
Page 122: Wlan Handset 2210/2211/2212 Programming Keys
Action Place the wireless handset in the idle state by pressing Power On/Start Call. Copyright © 2007, Nortel Networks lists how the keys of the IP Phone 2004 are mapped to key Procedure 26 "Programming the keys on the WLAN...
Page 123: Wlan Handset 6120/6140
WLAN Handset 6120 User Guide (NN43150-100). WLAN Handset 6120/6140 The WLAN Handset 6120/6140 emulates the IP Phone 2004. All IP Phone 2004 functions and messaging features are supported where possible. The large screen area of the IP Phone 2004 and its numerous keys are mapped onto the smaller screen and fewer buttons of the wireless handsets.
Page 124 124 Feature programming Figure 7 WLAN Handset 6120 Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007...
Page 125: Soft Key Assignment
Figure 8 WLAN Handset 6140 Soft key assignment Figure 9 "Soft keys in standby mode" (page 126) appear in standby mode. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007...
Page 126 • Spkr (speaker) • Hold • Mute Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007 illustrates the active idle...
Page 127: Feature Assignment
Mute • Exit Feature assignment Table 20 "IP Phone 2004 mapping to the WLAN Handset 6120/6140" (page 128) describes how the keys of the IP Phone 2004 are mapped to key sequences on the WLAN IP 6120 handset. Copyright © 2007, Nortel Networks Figure 11 "Soft key sets"...
Page 128: Accessing Features On The Wlan Handset 6120/6140
128 Feature programming Table 20 IP Phone 2004 mapping to the WLAN Handset 6120/6140 IP Phone 2004 key Goodbye Directory Inbox Outbox Services Quit Copy If an OAI is operational, up to four function key sequences are assigned in the OAI conﬁguration and override any function sequence established here.
Page 129: Programmable Keys On The Wlan Handset 6120/6140
In certain IP environments, the Line keys 1 to 6 on the handsets are programmable by the end user. Program the Line keys on the WLAN Handset 6120/6140 in the same manner they are programmed on the IP Phone 2004. Follow the steps in the WLAN Handset 6120/6140"...
Page 130 Follow the prompts to enter the information to program this button. For information about using the wireless handset features, see WLAN Handset 6120 User Guide (NN43150-100). To record the function assigned to each programmed key, use a template similar to Figure 12 "Programmed key map"...
Page 131: Troubleshooting
To test the WLAN Handset 2210/2211/2212, follow the steps in Procedure 28 "Testing the WLAN Handset 2210/2211/2212" (page • To test the WLAN Handset 6120/6140, follow the steps in "Testing the WLAN Handset 6120/6140" (page Procedure 28 Testing the WLAN Handset 2210/2211/2212...
Page 132: Procedure 29 Testing The Wlan Handset 6120/6140
Press the Power On/Start Call key. Any line indicators turn off and the extension number display returns. Procedure 29 Testing the WLAN Handset 6120/6140 Step Action Power on the wireless handset by pressing End. A series of messages display as the wireless handset acquires the system.
Page 133: Diagnostic Tools
MyID = soft key to toggle between single and any ESSID mode Detl = soft key to toggle between summary and detail screens Press the Detl soft key to view the details, as follows: Copyright © 2007, Nortel Networks Detl Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 134: Run Site Survey For The Wlan Handset 6120/6140
Any = soft key to toggle between single and multiple ESSID mode Smry = soft key to return to summary display Run Site Survey for the WLAN Handset 6120/6140 Site Survey is used to evaluate the facility coverage before certifying that an installation is complete.
Page 135 When you select any Any SSID mode, the summary display contains the ﬁrst six characters of the APs SSID instead of the beacon interval, as shown in the following example. Copyright © 2007, Nortel Networks Detl Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 136 Any/MyID = soft key to toggle between single SSID and multiple SSID mode Detl/Smry = soft key to toggle between the multiple AP display (summary) and the single AP display (detail) Copyright © 2007, Nortel Networks ALPHA WSMTES voice Detl...
Page 137: Diagnostics Mode
MissedRcvCnt MissedXmtCnt RxRetryCount TxRetryCount where MissedRcvCnt is the missed receive packet count since power on. MissedXmtCnt is the missed transmit packet count since power on. Copyright © 2007, Nortel Networks ATTENTION nnnnn nnnnn nnnnn nnnnn Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 138 2 Mb because an old 2 Mb handset is on the network (not applicable for the WLAN Handset 6120 and the WLAN Handset 6140) old style 2 Mb (not applicable for the WLAN...
Page 139: Syslog Mode
A Syslog Server must be present on the network so that the handset can send log messages and have them saved. The Syslog Server IP address can be conﬁgured using DHCP or statically conﬁgured. Copyright © 2007, Nortel Networks reason unknown signal strength too weak...
Page 140 Table 21 Syslog message contents Syslog message Failed Handoff (sent whenever the handset decided to hand off, but failed trying) Copyright © 2007, Nortel Networks 140). Contents Failed AP MAC Failed AP signal strength Current AP MAC Current AP signal strength...
Page 141 Syslog message Successful Handoff Security Error Call Start Call End Copyright © 2007, Nortel Networks Contents New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs: • • Signal strength •...
Page 142 Audio stats Audio threshold exceeded (Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is over 2 ms) Copyright © 2007, Nortel Networks Contents AP MAC AP signal strength Payload size (in ms)
Page 143 Syslog message Radio stats Radio threshold exceeded (Sent if TX drop rate exceeds 2%, or TX or RX retry rate exceeds 5%) Copyright © 2007, Nortel Networks Contents AP MAC AP signal strength Directed packets sent Directed packets received Multicast packets sent...
Page 144 VPN: phase2 Initiated by VN server VPN: phase2 INFO Delete payload Table 22 Syslog reason codes Reason code number Copyright © 2007, Nortel Networks Contents Broadcast packets sent Broadcast packets received TX dropped count TX drop rate (over last 5 seconds)
Page 145 Reason code number Copyright © 2007, Nortel Networks Meaning AUTH TIMEOUT ASSOC TIMEOUT FAILED AUTHENTICATION FAILED ASSOCIATION SOFT NEIGHBOR NO SIG IMPROVEMENT NO KEEPALIVE LOST AUDIO NO RESPONSE NO PRIVACY APP UNHAPPY DISASSOCIATED NO HANDOFF HANDOFF INITIAL ASSOC LOST AP...
Page 146: Troubleshooting The Handset
Was PTT being used? • At what location did the problem occur? Record this information and provide it to the system administrator or Nortel Technical Support. No ring It is possible in certain situations for a voice mail message to be left on a wireless handset without the wireless handset ever ringing.
Page 147: Far-End Echo
3 chirps Address Mismatch ASSERT xxx.c Line yyy (For WLAN Handsets 2210/2211/2212 only.) Copyright © 2007, Nortel Networks summarizes the status messages, in Description Wireless handset is not able to communicate with the best AP, probably because that AP has no bandwidth available.
Page 148 (For WLAN Handsets 2210/2211/2212 only.) Bad SSID (For WLAN Handsets 6120/6140 only.) Bad Local ID Copyright © 2007, Nortel Networks Description x...x = AP MAC address Handset association was refused by the AP; displays the MAC of the failing AP.
Page 149 Bad Phintl File Bad Program File Bad Preshared Key Bad Tunneled IP Bad VPN Server IP Copyright © 2007, Nortel Networks Description The Phase 1 Local ID type entered in the handset through the menus or the Conﬁguration Cradle is missing or invalid.
Page 150 Power On/Start Call to resume the call in progress. For the WLAN Handsets 6120/ 6140 only, do not press End. Place the call on Hold or Park, quickly remove the discharged...
Page 151 Checking DHCP IP CRC Code Error Code Mismatch! DCA Timeout DHCP Error (1-5) Copyright © 2007, Nortel Networks Description y...y = DHCP server IP address DHCP server is not responding to the initial renewal attempt. The wireless handset is charging in the Desktop Charger.
Page 152 Nortel site. "Software updates" (page 37). None. Do not remove the battery or attempt to power off the phone while this message is displayed. Doing so can require the wireless handset to be returned to Nortel to be recovered.
Page 153 [error details] (For the WLAN Handset 6120/6140 only) Files Too Big Flash Conﬁg Error Initializing Copyright © 2007, Nortel Networks Description The wireless handset has detected another device with its same IP address. Download process failed to erase the memory in the wireless handset.
Page 154 No ESSID (For the WLAN Handsets 2210/2211/ 2212 only.) No SSID (For the WLAN Handsets 6120/6140 only.) Copyright © 2007, Nortel Networks Description The wireless handset has detected a fault from which it cannot recover. OE=Error while writing the Flash...
Page 155 No Net Found (For the WLAN Handsets 2210/2211/ 2212 only.) No Net Found (For the WLAN Handsets 6120/6140 only.) Copyright © 2007, Nortel Networks Description Handset ﬁrmware download ﬁles are incorrect or corrupt. The wireless handset is conﬁgured for static IP (as...
Page 156 156 Troubleshooting Message No Net Found xxxxxxxxxxxx yy No PBX Response No Proposal No Reg Domain No SVP IP Copyright © 2007, Nortel Networks Description • AP does not support appropriate data ranges • Out of Range • incorrect WEP settings •...
Page 157 No SVP Server No DNS Entry No SVP Server No DNS IP No SW Found No UNIStim DHCP Copyright © 2007, Nortel Networks Description y...y = SVP Server IP address The handset has lost contact with the WLAN IP Telephony Manager 2245.
Page 158 Not Installed! Payload Malfmd Press End Call Restart Command RTP Open Failed Select License Server Busy Copyright © 2007, Nortel Networks Description The handset could not ﬁnd the VPN server. A required ﬁrmware component is missing. The handset could not...
Page 159 System Busy yyy.yyy.yyy.yyy (with busy tone) System Locked (with busy tone) Copyright © 2007, Nortel Networks Description An error caused the handset to lose the call. It is trying to restart and return to standby mode. Socket open fail. Occurs when...
Page 160 TFTP ERROR(x):yy Too Many Errors Unknown xx:yy:zz Updating Code VPN Error: xxxx Copyright © 2007, Nortel Networks Description A failure has occurred during a TFTP ﬁrmware download. (x) = the ﬁle number that was being downloaded; yy = an error code describing the particular failure.
Page 161: Using Call Server Overlay Commands
ISET MAC ADR: 00:60:38:76:41:C7 ISET IP ADR: 192 .168 .010 .100 LTPS IP ADR: 047 .011 .214 .165 MANUFACTURER CODE: [NAME] Copyright © 2007, Nortel Networks Description Wireless handset has attempted some operation several times and failed. It is now waiting for a period of time before attempting that operation again.
Page 162 IP address. In the following example, the 192.168.10.200 is an alias IP address assigned by the WLAN IP Telephony Manager 2245. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 163: Tps Cli Commands
— WLAN Handset 2212—00907a • last two digits—Release Code. The Release Codes are deﬁned as follows: — IP Phone 2004 Phase 1—0 Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard Release 5.0 4 September 2007 Dropped calls 163 see TPS CLI commands.
Page 164 Similar to the dsetShow command, the wireless handset outputs its speciﬁc hardware ID (see dsetShow) and alias IP, not the physical IP address. The FW version has a different format <Version>.<Issue> in this output. Copyright © 2007, Nortel Networks Nortel Communication Server 1000 WLAN Handsets Fundamentals NN43001-505 01.04 Standard...
Page 165 In the following example, the telephone with TN 062-02 is the WLAN Handset 2211. -> isetShow Set Information --------------- IP Address Type RegType State Up Time Set-TN Regd-TN ---------- ---- ----- ---- ----- ----- ------- 192.168.10.100 i2004 Regular online 4 22:59:22 061-00...
Page 166: Determining Alias Ip Addresses
DHCP DHCP Error(s) DHCP Can’t Renew DHCP Duplicate Duplicate ID ESSID Bad ESSID Copyright © 2007, Nortel Networks 93). Description The phone detects possible network errors and cannot recover without conﬁguration modiﬁcation. The license management setting on phone is incorrect.
Page 167 No SVP Response No SVP IP No SW Found System System Locked TFTP TFTP Error(s) Copyright © 2007, Nortel Networks Description The internal conﬁguration of the phone is corrupt. The ESSID on the phone does not match the SSID on the AP.
Page 168: Before Calling Nortel Technical Support
168 Troubleshooting Before calling Nortel Technical Support To facilitate the handling of the call, obtain the following information and have it available when placing a call to Nortel Technical Support: • ﬁrmware versions on the wireless infrastructure, such as the APs •...
Page 169 Restore Defaults option: • Conﬁgure the SSID to an available access point (AP). • Conﬁgure the Reg Domain to 01. Table 25 Factory default conﬁguration for the WLAN Handset 6120/6140 Admin menu option 2nd level Phone Language Conﬁg...
Page 170 SSID* Security Reg. Domain* Diagnostics Run Site Survey Diagnostics Mode Syslog Mode Error Handling Mode Restore Defaults Copyright © 2007, Nortel Networks 3rd level 4th Level [If Security set] Authentication Key Information Rotation Secret WPA2-PSK Pre-Shared Key WPA-PSK Pre-Shared Key...
Page 171 147 European Regulatory rules 105 External Applications Server 30 France 105 IP Phone 2004 71, , 122 ISM parameters 26 Copyright © 2007, Nortel Networks Language 26, 95 License Option 96 mapping 71 No ring 146 OAI 96 OAI On/Off 96...
Page 172 Spain 105 Startup Keylock 97 Update software 37 Virtual Private Network (VPN) 27, 103 Copyright © 2007, Nortel Networks voice mail 146 Wi-Fi Protected Access (WPA) 27, 102 Wi-Fi Protected Access2 (WPA2) 27, 103 Wired Equivalent Privacy (WEP) 27, 101...
Page 174 Document version: 01.04 Document date: 4 September 2007 To provide feedback or report a problem in the document, go to www.nortel.com/documentfeedback. Sourced in Canada The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.

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6140 2210 2211 2212

Nortel 6120 Fundamentals

New in this Release

How to Get Help

Regulatory and Safety Information

Overview

Handset Firmware

WLAN Handset Conﬁguration

Appendix A Factory Defaults

Admin Menu Options

Feature Programming

Troubleshooting

Quick Links

Troubleshooting

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Table of Contents