Hoover H7W4 48MBC-S Manual page 36

11-Troubleshooting
Problem Cause
F3 • Temperature sensor error.
F4
• Heating error.
F7 • Motor error.
FA • Water level sensor error.
FC0,FC1 or
• Abnormal communication error.
FC2
• Unbalanced load error.
Unb
• The iot module fails to be configured. • Contact the After sales service to replace
FH
E5
• Drainage error.
11.3 Troubleshooting without display code
Problem
Washing machine
fails to operate.
Washing machine
will not be filled with
water.
Machine is draining
while being filled.
Drainage failure.
Strong vibration
while spinning.
Operation stops
before completing
wash cycle.
Operation stops for
a period of time.
36
Cause
• Programme is not yet started.
• Door is not properly closed.
• Machine has not been switched on.
• Power failure.
• Child lock is activated.
• No water.
• Inlet hose is kinked.
• Inlet hose filter is blocked.
• Water pressure is less than 0,03
MPa.
• Door is not properly closed.
• Water supply failure.
• Height of drain hose is below 80 cm.
• Drain hose end could reach into
water.
• Drain hose is blocked.
• Pump filter is blocked.
• Drain hose end is higher than 100 cm
above floor level.
• Not all transportation bolts have
been removed.
• Appliance has no solid position.
• Machine load is not correct.
• Water or electric failure.
• Appliance displays error code.
• Problem due to load pattern.
• Programme performs soaking cycle.
Solution
• Contact the After sales service.
• Contact the After sales service.
• Contact the After sales service.
• Contact the After sales service.
• Contact the After sales service.
• Check and balance laundry load in the
drum, Reduce the load.
the iot module.
• Water is not fully drained in set time. Contact the After sales service
Solution
• Check programme and start it.
• Close the door properly.
• Switch the machine on.
• Check power supply.
• Deactivate child lock.
Contact the After sales service
• Check water tap.
• Check inlet hose.
• Unblock inlet hose filter.
• Check water pressure.
• Close the door properly.
• Ensure the water supply.
• Make sure that drain hose is
properly installed.
• Make sure the drain hose is not in
water.
• Unblock drain hose.
• Clean pump filter.
• Make sure that drain hose is
properly installed.
• Remove all transportation bolts.
• Ensure solid ground and a levelled
position.
• Check load weight and balance.
• Check power and water supply.
• Consider display codes.
• Reduce or adjust load.
• Cancel programme and restart.
EN