Nortel Internet BWA System 3200 User Manual page 28

4-8 Trouble clearing procedures
Customers can direct requests for additional information to the nearest
technical assistance service center (see
Table 4-3
Technical assistance service centers
For problems that affect service
For 24-hour emergency recovery or software
upgrade support for:
• restoration of service for equipment that has been
carrying traffic and is out of service
• issues that prevent traffic protection-switching
• issues that prevent completion of software
upgrades
• restoration of service for equipment that has been
carrying traffic and is experiencing signal
degradation
For problems that do not affect service
For 24-hour support for:
• issues that require immediate assistance
• technical support and upgrade notification
(8 a.m. to 10 p.m. EST only).
Fax-on-demand service
Customers can obtain technical information about selected Nortel Networks
TransportNode products through the 24 hour fax-on-demand telephone
service. In the United States and Canada, customers can reach this service at
the following toll-free number: 1-800-451-1685.
Internet BWA System 3200
United States:
1-800-275-3827 (1-800-ASK-ETAS)
Canada:
1-800-361-2465
International:
770-708-4985
United States:
1-800-275-8726 (1-800-ASK-TRAN)
Canada:
1-800-361-2465
International:
770-708-4981
NTXXXXXX Rel 3.0 Draft October 2000
Table 4-3).