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Symptom
The user name or password
entered in the client app to
view streaming from the unit is
incorrect.
The streaming protocol is not
configured when the
streaming mode is set to
[RTSP/SRT] or [Listener/NDI].
Streaming not
available.
Six or more RTSP sessions
have been set.
UDP port number is not set
correctly.
UDP communication is
blocked.
Audio is not being
Audio output streaming is set
streamed.
to [Off].
The protocol setting or
Streaming was
streaming codec settings were
disconnected.
changed during streaming.
Picture size of [Video
The picture size is 1920×1080
Stream 1] cannot be
when [Output Format] is set to
set to 4096×2160 or
HDMI.
3840×2160.
Frame rate of [Video
Stream 1] cannot be
The streaming frame rate is
set to 60 FPS or 50
set to 29.97 or lower.
FPS.
[Video Stream 3]
[Video Stream 3] does not
stream cannot be
support RTSP/SRT/NDI.
accessed.
RTSP/SRT screen is
The port number used for
not
RTSP or SRT is being filtered
updated/displayed
or blocked.
properly.
The video information is not
transmitted properly due to
congestion in the
Image is distorted or
communications path.
jerky.
The order of video packets
has changed within the
communications channel.
Not detected as NDI
The streaming protocol is not
device.
set to NDI|HX.
Cause
If the streaming format of the unit is set to [RTSP], [SRT-
Listener], or [NDI|HX], it is necessary to enter the user name
and password set for this unit in the client app. Enter the
correct user name and password.
Select the target protocol using [Stream] > [Stream Setting] in
the web menu.
Set the number of sessions to five or fewer.
Set the port number and other settings for the target protocol
using [Stream] > [Stream] > [Stream Setting] in the web
menu.
Check the security software settings.
Set [Stream] > [Audio Stream] > [Setting] to [On] in the web
menu.
Set the protocol setting and streaming codec settings before
starting streaming.
The picture size for streaming cannot be set higher than the
HDMI picture size. Change the HDMI picture size using
[Monitoring] > [Output Format] in the web menu.
The frame rate used for streaming is limited by the system
frequency. Change the system frequency using [Rec Format]
> [Frequency] in the web menu.
Use [Video Stream 1] or [Video Stream 2].
Change the RTSP or SRT port number to a port that is not
being filtered or blocked by devices receiving the stream. Or
change the port number used for RTSP or SRT on the unit.
Reduce the streaming bit rate or set the [Video Stream 2]
codec ([Codec 2]) to [OFF] to create a margin in the
communications band.
Use the same Internet service provider on both the camera
side and the receiver side.
The streaming protocol must be set to NDI|HX in order to
detect the unit as an NDI device. Set [Stream] > [Stream
Setting] to [NDI|HX] in the web menu.
435
Solution
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