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Symptom
Cannot connect to the Web
App using the 2D code (QR
code).
Cannot connect to the Web
App by manually entering the
URL.
The authentication screen is
displayed continuously.
Cause
The configured IP
address is in use on
another device.
The configured subnet
mask does not match
the used network
subnet.
The unit is being
accessed on the same
local network via a
proxy.
The configured default
gateway for the unit is
incorrect.
The entered URL is
incorrect.
The HTTP port is
incorrect.
The HTTP port number
of the unit is being
filtered or blocked.
Old cache of the web
browser is having an
adverse effect.
The device being used
does not support
mDNS.
The tablet or computer
is connected to a
different network than
the camera.
The device being used
does not support
mDNS.
The tablet or computer
is connected to a
different network than
the camera.
The correct user name
or password was not
entered.
430
Solution
Check that the IP addresses of peripheral devices are
unique.
Perform a network reset.
Change the configuration so that a proxy server is not
used.
Perform a network reset.
Enter the correct URL and try again.
Display the camera menu on an external monitor and
check the setting of [Network] > [Wired LAN] > [HTTP
Port]. If a value other than 80 is configured, add the
HTTP port number to the host name or IP address
entered in the web browser.
Example: If HTTP Port is set to 8080, enter http://<IP
Address>:8080
Change the HTTP port number of the unit to a port that
is not being filtered or blocked.
Delete the cache from the web browser.
Use a device that supports mDNS.
If using a device that does not support mDNS, enter the
IP address directly into the web browser.
Connect the tablet or computer to the same network as
the camera.
Use a device that supports mDNS.
Connect the tablet or computer to the same network as
the camera.
Enter the registered user name and password. If you
have forgotten the registered user information, see
"RESET switch" in
"Connector
user information for network connection.
Block" to initialize the
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