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Symptom
A cable that does not support the output SDI standard is being used.
The monitor connected to the SDI connector does not support the
No image is output
output signal.
from the SDI
connector.
The recording format is set for RAW output.
The HDMI output is set to SD resolution.
No image is output
from the optical
The module being used does not comply with the SFF or SMPTE
fiber or the image
standards, or does not satisfy Power Level I (1.0 W).
is distorted.
No image is output
or is distorted
An external sync signal suitable for the configured video signal
when using
format is not being input.
external sync.
The camera, PoE++ power delivery device, and peripheral devices
are not connected to ground.
The unit is being used in an environment with devices that generate
strong electric and magnetic fields (such as TV/radio transmitter
antennas, amateur radio transmitters, air conditioner motors, power
There is noise in
supply transformers).
the audio.
The lens, lens support, and drive unit are in contact with the unit or
an object in the surrounding environment and an abnormal noise is
emitted.
Remote controller
Infrared remote control
Symptom
Infrared remote control
does not function when
pressed.
Cause
Cause
Infrared remote control operation is
disabled.
The battery has been discharged
or the battery polarity is incorrect.
Initial setup was not completed.
Set [Technical] > [IR Remote] > [Setting] to [On] in
the web menu.
Operate the infrared remote control near the IR
sensor of the unit. If the Power LED blinks,
replace the battery.
Complete the initial setup using the Web App.
428
Solution
Use a cable that supports
the output SDI standard
in use.
Use a monitor that
supports the output SDI
standard.
Change the recording
format to a setting other
than RAW output.
Set the HDMI output to a
resolution other than SD.
See
"Outputting an
Optical Fiber
Signal."
Input an external sync
signal suitable for the
configured video signal
format.
Connect the camera,
PoE++ power delivery
device, and peripheral
devices to ground.
Keep away from devices
that generate strong
electric and magnetic
fields.
Attach the lens
correctly.
Check for any
obstacles near the
camera.
Solution
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