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Symptom
Pan/tilt operating speed is
slow.
Operation targeted a
camera other than the
intended camera.
RM-IP500
Symptom
Camera cannot be operated from the
RM-IP500 Remote Controller.
The IP address of the camera was
changed using AUTO IP SETUP on the
RM-IP500 Remote Controller.
Web App
Symptom
Cannot connect using a web
browser.
Cause
The pan/tilt speed from the infrared
remote control is set to normal
mode.
The infrared signal was received
by a camera other than the
intended camera.
Cause
The power supply for
the camera is not
connected.
The camera or remote
controller is not
connected to the
network.
Initial setup of the
camera was not
completed.
VISCA over IP
communication is not
enabled.
The IP address of the
camera changed.
At least 20 minutes has
elapsed since the
camera was started.
Cause
A category 5e or higher
LAN cable is not
connected.
Not connected to LAN
correctly or connected
network is not operating
normally.
The power supply for
the camera is not
connected.
A valid IP address is not
configured for the unit.
Set SETUP switch 4 to the ON position on the
rear panel.
Set [Technical] > [IR Remote] > [Setting] to [Off] in
the web menu of the camera you do not want to
control.
Check that the POWER lamp of the camp lights
up green or orange.
Check the camera and remote controller
connections.
Complete the initial setup using the Web App.
Set SETUP switch 3 to the ON position on the
camera connector panel and reboot the unit.
Check the IP address of the camera using
[Network] > [Wired LAN] in the web menu or
camera menu.
Reboot the camera. The IP address can be
changed using AUTO IP SETUP within the first
20 minutes after starting the camera.
Connect a Category 5e or higher LAN cable.
Check that the LINK LED for the LAN connector is lit. If
the LINK LED is not lit, contact your network
administrator.
See the "Power supply" section above.
Perform a network reset.
429
Solution
Solution
Solution
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