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Symptom
Camera image is not displayed
in the Web App.
Resolution of the camera
image displayed in the Web
App is low.
Camera menu does not appear
when you press the [MENU]
button.
Value of a setting on the
settings screen is not
updated/displayed properly.
Cannot download configuration
file or log.
Settings screen of the Web App
is accessible, but cannot
perform operations on the live
operation screen and playback
operation screen.
Web App screen takes some
time to display.
Cause
The user name and
password may have
been changed by a user
logged in using another
web browser.
The HDMI output of the
camera is set to
720×480 or 720×576.
An HDMI monitor that
does not support the
HDMI output signal of
the camera is
connected.
The unit was rebooted
and the session was
disconnected.
Old cache of the web
browser is having an
adverse effect.
The resolution for video
stream 3 used by the
Web App is set low.
The camera menu is
configured so that it is
not being embedded in
the HDMI output signal.
The settings screen of
the Web App does not
automatically reflect the
settings changed in
another Web App.
The settings of
temporary Internet files
are having an affect.
The download file
function of the web
browser is disabled.
The Web App operation
screen is locked.
The streaming image of
the unit is being viewed
by multiple users
simultaneously.
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Solution
Check the correct user name and password with the
camera administrator.
Change the resolution of the HDMI output of the camera.
Remove the HDMI monitor or use an HDMI monitor that
supports the HDMI output signal.
Wait about one minute and reload the web browser.
Delete the cache from the web browser.
Increase the value using [Stream] > [Video Stream] >
[Size 3] in the web menu.
Set [Monitoring] > [Output Display] > [HDMI/Stream] to
[On] in the web menu.
Press the [Reload] button at the bottom of the settings
screen of the Web App. The values of the settings on
the displayed setup screen are reloaded and updated.
Delete the cache from the web browser.
Enable the download file function of the web browser.
Set the operation lock switch at the top right in the Web
App to the
(Operation Unlock) position.
Reduce the number of users that can access the Web
App simultaneously.
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