HP Vectra VE4 User Manual page 122

Some states or provinces do not allow the exclusion or limitation of incidental or
consequential damages–including lost profit–so the above limitation or exclusion may not
apply to you.
Obtaining On-Site Warranty Service
To obtain on-site warranty service, the customer must contact an HP Sales and Service
Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating
Authorized HP Personal Computer Dealer Repair Center and arrange for on-site repair of
the product. The customer must be prepared to supply proof of the purchase date.
This warranty is extended worldwide to products purchased from HP or an Authorized HP
Personal Computer Dealer which are reshipped by the original purchaser either for use by
the original purchaser or provided as an incidental part of systems integrated by the original
purchaser. Service is provided in the same manner as if the product was purchased in the
country of use and can only be provided in countries where the product is designed to
operate. If the product is not normally sold by HP in the country of use, it must be returned to
the country of purchase for service.
The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the
system processor unit–such as video adapters, mass storage devices, and interface
controllers–are covered by this warranty.
Customer-replaceable components–such as the keyboard or mouse–may be serviced
through expedited part shipment. In this event, HP will prepay shipping charges, duty, and
taxes; provide telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
HP products external to the system processor unit–such as external storage subsystems,
displays, printers, and other peripherals–are covered by the applicable warranties for those
products; HP software is covered by the HP Software Product Limited Warranty.
On-site visits caused by non-Hewlett-Packard products–whether internal or external to the
system processor unit–are subject to standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations. In HP
Excluded Travel Areas–areas where geographical obstacles, undeveloped roads, or
unsuitable public transportation prohibit routine travel–service is provided on a negotiated
basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally next
business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160
Km from the HP office). Response time is second business day for Zones 4 and 5 (200
miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond
Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and
Service Office.
Travel restrictions and response time for dealer or distributor service are defined by the
participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster response time, or
service in an Excluded Travel Area are often available from HP, an authorized dealer, or
authorized distributor at additional charge.
Customer Responsibilities
Vectra VE 4/xx User's Guide 7 Regulatory Information and Warranty 122