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HP Vectra VEC 7 Maintenance Manual

Hp vectra vec 7: supplementary guide
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HP Vectra VE
Series 7
Upgrade and
Maintenance Guide

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Summary of Contents for HP Vectra VEC 7

  • Page 1 HP Vectra VE Series 7 Upgrade and Maintenance Guide...
  • Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
  • Page 3 Upgrade and Maintenance Guide...
  • Page 4 Who This Manual Is For This manual is for anyone who wants to: Configure the PC. • Add accessories to the PC. • Troubleshoot problems on the PC. • Find out where to get more information and support. • For information about setting up and using your PC, refer to the User’s Guide that came with your PC.

  • Page 5: Important Safety Information

    Always replace the cover on the PC before switching it on again. To avoid electric shock, do not open the power supply. This HP PC is a class 1 laser product. Do not attempt to make any adjustment of the laser units. English...
  • Page 6 Service Handbook Chapters—information on upgrade and • replacement parts, including HP part numbers. You will also find complete information on the available service and support options at the HP World Wide Web site. To see the full set of services available, go to: http://www.hp.com/go/vectra/ English...

  • Page 7: Table Of Contents

    Contents 1 How to Install Accessories in Your Desktop PC Accessories You Can Install ........2 Removing and Replacing the Cover .
  • Page 8 Removing the Cover ......... Replacing the Cover After Installing Accessories .
  • Page 9 4 Troubleshooting Your PC If Your PC Does Not Start Properly......58 Other Problems with Your PC ....... 58 If There Is No Power .
  • Page 10 HP DiagTools ........

  • Page 11: How To Install Accessories In Your Desktop Pc

    How to Install Accessories in Your Desktop PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.

  • Page 12: Accessories You Can Install

    Some accessories, for example, LAN cards, require the reinstallation of Service Pack 3 (Windows NT 4.0 only). When you do this, you must also reinstall the drivers for the video card. You can download the correct drivers from HP's Web site at: http://www.hp.com/go/vectrasupport/ English...

  • Page 13: Removing And Replacing The Cover

    1 How to Install Accessories in Your Desktop PC Removing and Replacing the Cover Removing and Replacing the Cover For your safety, never remove the PC’s cover without first removing WARNING the power cord from the power outlet, and any connection to a telecommunications network.

  • Page 14: Replacing The Cover After Installing Accessories

    1 How to Install Accessories in Your Desktop PC Removing and Replacing the Cover Replacing the Cover After Installing Accessories 1 Make sure that you have installed all your accessories and that all internal cables are properly connected and safely routed. 2 Standing at the back of the PC, lower the cover onto the PC chassis (aligning the rails on the inside edges of the cover with the sides of the PC chassis), and firmly slide the cover forwards into position.

  • Page 15: Installing Memory

    1 How to Install Accessories in Your Desktop PC Installing Memory Installing Memory Static electricity can damage electronic components. Turn OFF all CAUTION equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag.
  • Page 16 1 How to Install Accessories in Your Desktop PC Installing Memory To install a main memory module: 1 Disconnect the PC’s power supply cord and any connection to a telecommunications network. 2 Remove the PC’s cover. 3 Slide the memory module into the slot’s socket at 90 to the system board (the module will only fit into the socket one way round).

  • Page 17: Installing Mass Storage Devices

    1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Installing Mass Storage Devices NOTE You can install a non-IDE hard disk drive or CD-ROM drive, but it will need an accessory board and driver software (usually supplied with the drive).
  • Page 18 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Which Data Connectors Depending on your PC model, there are either two or three data cables inside your PC. If you have a CD-ROM drive, there are three cables. If to Use you do not have a CD-ROM drive, there are two cables.

  • Page 19: Configuring An Ide Device After Installation

    1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Which Power There are two different types of power connectors—these are shown below. Connectors to Use Power connectors for hard disk drives, Zip drives, tape drives, and CD-ROM drives Power connector for 3.5-inch flexible disk drive...

  • Page 20: Installing An Ide Hard Disk Drive In An Internal Shelf

    1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices IDE drives are, by default, automatically detected by the Setup program (the IDE channels settings in the menu must be set to Main to enable automatic detection). However, a newly installed Auto CD-ROM drive may require that you install an appropriate device driver.
  • Page 21 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices 4 Remove the two retaining screws from the floppy disk/hard disk drive tray, and then carefully lift the tray from the PC. Place the tray on a table/desk top. Floppy disk/hard disk drive tray 5 Insert the new drive into the spare shelf in the drive tray and secure...
  • Page 22 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices 7 Connect the power cable and the data cable to the rear of the new hard disk drive. Remember to replace those for the floppy disk drive and the existing hard disk drive also.

  • Page 23: Installing A Cd-Rom, Tape Or Zip Drive In A Front Shelf

    1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Installing a CD-ROM, Tape or Zip Drive in a Front Shelf To avoid electric shock and harm to your eyes by laser light, do not WARNING open the laser module. The laser module should be serviced by service personnel only.
  • Page 24 7 If the new drive has a tray, attach the drive to the tray. Many devices, such as the HP Zip drive, require an HP-supplied tray before they can be installed. CD-ROM drives do not require a tray.
  • Page 25 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Attach drive to tray (This example shows a Zip drive) 8 Slide the new drive into the shelf and secure the drive in position using the screws supplied with it. 9 Connect the power cable and the data cable to the rear of the new drive.
  • Page 26 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices The connectors are shaped to go in one way only. If you are not sure which connector to use, refer to "Connecting IDE Devices", on page 7. Power cable CD-ROM drive data cable...
  • Page 27 1 How to Install Accessories in Your Desktop PC Installing Mass Storage Devices Hard disk drive data cable Power cable 13 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 14 Verify the new configuration by viewing the summary screen (press while the Vectra logo is displayed during system startup).

  • Page 28: Installing Accessory Boards

    1 How to Install Accessories in Your Desktop PC Installing Accessory Boards Installing Accessory Boards Static electricity can damage electronic components. Turn OFF all CAUTION equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag.

  • Page 29: Installing An Accessory Board

    1 How to Install Accessories in Your Desktop PC Installing Accessory Boards Installing an Accessory Board 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. 3 Find a free slot. Some boards may have preferred locations and special installation instructions detailed in their manuals.
  • Page 30 1 How to Install Accessories in Your Desktop PC Installing Accessory Boards 6 Align the board’s connector with the slot’s socket and firmly press the board into the socket. Do not bend the board. Ensure the board’s connector engages completely with the socket and does not touch components on other boards.

  • Page 31: Configuring Accessory Boards With Plug And Play

    Service Pack 3 (Windows NT 4.0 only). You must also reinstall the drivers for the video card. You can download the correct drivers from HP's Web site http://www.hp.com/go/vectrasupport/ Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it.

  • Page 32: Configuring Non-Plug And Play Isa Accessory Boards

    1 How to Install Accessories in Your Desktop PC Installing Accessory Boards Windows 95 Operating systems that support Plug and Play, such as Windows 95, will automatically detect a newly installed Plug and Play accessory board and install the driver for this device, if the driver is available. If the driver is not available, Windows 95 will prompt you to insert a floppy disk or CD-ROM that contains the driver.

  • Page 33: Installing A Security Cable

    1 How to Install Accessories in Your Desktop PC Installing a Security Cable Installing a Security Cable You can secure the PC to your desk, or any other fixed object, using a security cable. The PC has a bracket at the rear for securing the cable. Contact your reseller for more information about ordering a security NOTE cable.

  • Page 34: Changing The Battery

    Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC Workstation, or to HP, so that they can be either recycled or disposed of in an environmentally sound way. Returned batteries will be accepted free of charge.
  • Page 35 1 How to Install Accessories in Your Desktop PC Changing the Battery Static free screwdriver 5 Replace the cover. Reconnect all cables and power cords. 6 Run the Setup program to reconfigure the PC. English...

  • Page 36: Installing A Key Lock

    1 How to Install Accessories in Your Desktop PC Installing a Key Lock Installing a Key Lock Your PC may have the facility to have a key lock installed. To Install a Key Lock 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network.

  • Page 37: How To Install Accessories In Your Minitower Pc

    How to Install Accessories in Your Minitower PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.

  • Page 38: Accessories You Can Install

    Some accessories, for example, LAN cards, require the reinstallation of Service Pack 3 (Windows NT 4.0 only). When you do this, you must also reinstall the drivers for the video card. You can download the correct drivers from HP's Web site at: http://www.hp.com/go/vectrasupport/ English...

  • Page 39: Removing And Replacing The Cover

    2 How to Install Accessories in Your Minitower PC Removing and Replacing the Cover Removing and Replacing the Cover For your safety, never remove the PC’s cover without first removing WARNING the power cord from the power outlet, and any connection to a telecommunications network.

  • Page 40: Replacing The Cover After Installing Accessories

    2 How to Install Accessories in Your Minitower PC Removing and Replacing the Cover Replacing the Cover After Installing Accessories 1 Make sure that you have installed all your accessories and that all internal cables are properly connected and safely routed. 2 Lower the cover onto the PC chassis and slide it into position.

  • Page 41: Removing And Replacing The Power Supply Unit

    2 How to Install Accessories in Your Minitower PC Removing and Replacing the Power Supply Unit Removing and Replacing the Power Supply Unit To improve access to the system board you may need to remove the power supply unit. To do this: 1 Disconnect the PC’s power supply cord and any connection to a telecommunications network.

  • Page 42: Installing Memory

    2 How to Install Accessories in Your Minitower PC Installing Memory Installing Memory Static electricity can damage electronic components. Turn OFF all CAUTION equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag.
  • Page 43 2 How to Install Accessories in Your Minitower PC Installing Memory To install a main memory module: 1 Disconnect the PC’s power supply cord and any connection to a telecommunications network. 2 Remove the PC’s cover. 3 If necessary, remove the power supply unit. 4 Slide the memory module into the slot’s socket at 90 to the system board (the module will only fit into the socket one way round).

  • Page 44: Installing Mass Storage Devices

    2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Installing Mass Storage Devices You can install a non-IDE mass storage device, but this requires an NOTE accessory board and driver software. Contact your authorized reseller for information. You can install additional mass storage devices if you need extra mass storage space.
  • Page 45 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Which Data Connectors Depending on your PC model, there are either two or three data cables inside your PC. If you have a CD-ROM drive, there are three cables. If to Use you do not have a CD-ROM drive, there are two cables.

  • Page 46: Configuring An Ide Device After Installation

    2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Which Power There are two different types of power connectors—these are shown below. Connectors to Use Power connectors for hard disk drives, Zip drives, tape drives, and CD-ROM drives Power connector for 3.5-inch flexible disk drive...

  • Page 47: Installing A 3.5-Inch Hard Disk Drive In An Internal Shelf

    2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices IDE drives are, by default, automatically detected by the Setup program (the IDE channels settings in the menu must be set to Main to enable automatic detection). However, a newly installed Auto CD-ROM drive may require that you install an appropriate device driver.
  • Page 48 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Step 3 Step 4 5 Insert the new drive into the spare shelf in the drive tray and secure the new drive to the tray using the screws provided with the drive. 6 Carefully put the drive tray back into the PC, and secure it in position using the retaining bracket.
  • Page 49 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices 7 Connect the power and data cables to the rear of both the new drive and the existing drive, if you have not done so already. The connectors are shaped to fit one way only.

  • Page 50: Installing A Zip Drive, Cd-Rom Drive, Or Tape Drive

    2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices Installing a Zip Drive, CD-ROM Drive, or Tape Drive To avoid electric shock and harm to your eyes by laser light from a WARNING CD-ROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by authorized service personnel only.
  • Page 51 5 If the new drive has a tray, attach the drive onto the tray. Many devices, such as the HP Zip drive, require an HP-supplied tray before they can be installed. CD-ROM drives do not require a tray.
  • Page 52 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices 7 Connect the power and data cables to the rear of the device (the connectors are shaped to go in one way only). Refer to “Connecting IDE Devices” on page 34 for more information about which connectors to use.
  • Page 53 2 How to Install Accessories in Your Minitower PC Installing Mass Storage Devices 9 Install any other accessories before replacing the front bezel and cover. Reconnect all cables and power cords. 10 Verify the new configuration by viewing the summary screen (press while the Vectra logo is displayed during system startup).

  • Page 54: Installing Accessory Boards

    2 How to Install Accessories in Your Minitower PC Installing Accessory Boards Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn OFF all equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag.

  • Page 55: Installing An Accessory Board

    2 How to Install Accessories in Your Minitower PC Installing Accessory Boards Installing an Accessory Board 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. 3 Find a free slot. Some boards may have preferred locations and special installation instructions detailed in their manuals.
  • Page 56 After you have installed certain types of accessory, for example, a network board, you must reinstall Service Pack 3 (Windows NT 4.0 only). You must also reinstall the drivers for the video card. You can download the correct drivers from HP's Web site http://www.hp.com/go/vectrasupport/ English...

  • Page 57: Configuring Accessory Boards With Plug And Play

    2 How to Install Accessories in Your Minitower PC Installing Accessory Boards Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. Your PC has configurable support for Plug and Play in the BIOS.

  • Page 58: Installing A Security Cable

    2 How to Install Accessories in Your Minitower PC Installing a Security Cable Installing a Security Cable You can secure the PC to your desk, or any other fixed object, using a security cable. The PC has a bracket at the rear for securing the cable. NOTE Contact your reseller for more information about ordering a security cable.

  • Page 59: Changing The Battery

    Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC Workstation, or to HP, so that they can be either recycled or disposed of in an environmentally sound way. Returned batteries will be accepted free of charge.
  • Page 60 2 How to Install Accessories in Your Minitower PC Changing the Battery Static free screwdriver 5 Replace the cover. Reconnect all cables and power cords. 6 Run the Setup program to reconfigure the PC. English...

  • Page 61: Installing A Key Lock

    2 How to Install Accessories in Your Minitower PC Installing a Key Lock Installing a Key Lock Your PC may have the facility to have a key lock installed. To Install a Key Lock 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network.
  • Page 62 2 How to Install Accessories in Your Minitower PC Installing a Key Lock Insert the key lock and clip in the direction shown 5 Replace the cover. Reconnect all cables and power cords. English...

  • Page 63: Security Features

    Security Features This chapter explains how to use the security features of your PC.

  • Page 64: Setting Passwords

    3 Security Features Setting Passwords Setting Passwords Your PC has two types of passwords: BIOS passwords. • You can set two passwords, the Administrator password and the User password, to provide two levels of protection for your PC. You set both passwords via the menu of the Setup program.

  • Page 65: Setting The Administrator Password

    3 Security Features Setting Passwords Setting the Administrator Password To set an Administrator password: 1 Start the Setup program (press during the startup procedure). 2 Choose the menu. Security 3 Choose the setup item. You will be Set Administrator Password asked to enter your password twice.

  • Page 66: Setting The User Password

    3 Security Features Setting Passwords Setting the User Password A User password can only be set if an Administrator password has already been set. If you enter the Setup program by using the User password, you will be restricted in your ability to change setup items. If you enter the Setup program with an Administrator password, you will have no restrictions.

  • Page 67: Troubleshooting Your Pc

    Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett-Packard Support and Information Services", on page 90. WARNING When performing the procedures described in this chapter, remember to follow normal safety procedures, that is, always remove all power...

  • Page 68: If Your Pc Does Not Start Properly

    4 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Symptom Problem Cause and Solution PC does not start. No power. Refer to page 59. PC’s power indicator No display. Refer to page 60. light works but the monitor remains blank.

  • Page 69: If There Is No Power

    PC. • If the PC starts, contact HP Support or your authorized dealer, the power supply unit might need replacing. If the problem persists, contact HP Support or your authorized dealer English...

  • Page 70: If There Is Nothing Displayed On The Screen

    • Replace the monitor by a known working monitor from working. another similar PC. • If the monitor starts, contact HP Support or your authorized dealer, the monitor might need replacing. If the monitor still does not work The PC’s video board is •...

  • Page 71: If There Is A Memory Test Error

    • If the PC works, contact HP Support or your authorized dealer for further troubleshooting information. If the PC boots but you still have a problem Run the PC’s diagnostic Refer to page 82. tools software If the problem persists, contact HP Support or your authorized dealer English...

  • Page 72: If There Is A Keyboard Or Mouse Test Error

    Run Windows Setup and check you chose the correct keyboard. check you have correctly configured (Refer to your Operating System documentation for details.) the keyboard in Windows. Run the PC’s diagnostic tools software Refer to page 82. If the problem persists, contact HP Support or your authorized dealer English...

  • Page 73: If There Is A Floppy Disk Drive Test Error

    • Replace the system board by a known good board from a similar PC. • Close the PC, reconnect the power cord and check that the PC and drive work. • If the drive works, contact HP Support or your authorized dealer for further troubleshooting information.

  • Page 74: If There Is A Hard Disk Or Cd-Rom Drive Test Error

    • Replace the drive by a known good drive from a similar PC (refer to chapter 1 or 2). • Close the PC then switch it on and check it works. • If the drive works, contact HP Support or your authorized dealer for further troubleshooting information. Reinstall the drivers from the HP support Web site.

  • Page 75: If There Is A Cmos Test Error

    PC. • Close the PC, reconnect the power cord and check that the PC works. • If the PC works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem persists, contact your authorized dealer...

  • Page 76: If There Is A Serial Or Parallel Port Test Error

    PC. • Close the PC, reconnect the power cord and check that the PC works. • If the port works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem persists, contact your authorized dealer...

  • Page 77: Other Configuration Problems

    4 Troubleshooting Your PC Other Configuration Problems Other Configuration Problems Problem Check Power-On-Self-Test Setup program • Turn on or restart the PC. displays an error settings. • When the message F2 Setup appears, press the F2 (one that is not key.

  • Page 78: If There Is A Beep Code During Startup

    Parity circuit failure. modules. Base 64 KB memory failure. System timer failure. Contact HP Support or your authorized dealer for further troubleshooting information. Processor failure. Keyboard controller / Try reseating the keyboard controller chip. If the Gate A20 failure.

  • Page 79: If You Cannot Turn Off Your Pc

    4 Troubleshooting Your PC If You Cannot Turn Off Your PC If You Cannot Turn Off Your PC Problem Check PC makes a buzzing Whether the PC is in a • Move the mouse or press a key to or beeping sound suspend/sleep mode, in which try to wake up the PC.

  • Page 80: If You Have Forgotten Your Password

    4 Troubleshooting Your PC If You Have Forgotten Your Password If You Have Forgotten Your Password Use these instructions if the passwords were set with the Setup NOTE program. Problem Solution You have forgotten • Switch off the PC. the User password. •...

  • Page 81: If The Wake On Lan Feature Does Not Work

    4 Troubleshooting Your PC If the Wake On LAN Feature Does Not Work If the Wake On LAN Feature Does Not Work Problem Solution • Check that the Wake On LAN cable is correctly You have installed a LAN board that supports the Wake On LAN feature and the connected to the system board and to the LAN feature does not work.

  • Page 82: If There Is An Irq Problem Installing A Sound Board

    4 Troubleshooting Your PC If There Is an IRQ Problem Installing a Sound Board If There Is an IRQ Problem Installing a Sound Board Problem Solution You have installed a sound board Check that you have followed the installation instructions provided and you get a message telling with the sound board.

  • Page 83: If Your Pc Has An Audio (Sound) Problem

    4 Troubleshooting Your PC If Your PC Has an Audio (Sound) Problem If Your PC Has an Audio (Sound) Problem Problem Solution No sound when If you are using Windows NT 4.0, check the volume, mute, and balance settings. Refer to the operating running any system documentation for more information.

  • Page 84: If Your Pc Has A Software Problem

    4 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem Problem Solution Power indicator light is Refer to the application software documentation and/or the operating illuminated, but some system documentation for guidance. software won’t run.

  • Page 85: Recovering Hard Disk Contents

    PC’s hard disk when the PC was manufactured. You can recover, for example: The PC’s operating system. • Any HP-supplied drivers (for example, video, IDE and LAN). • Any HP-designed manageability applications (for example, •...

  • Page 86: Recovering Software From A Cd-Rom (Windows 95 And Windows Nt Systems)

    Windows NT Systems) HP service personnel have a recovery CD-ROM containing the disk image of the HP Vectra VE as preloaded in the factory. 1 If there is not one already connected, connect a CD-ROM drive to the Master connector on the Secondary IDE cable.

  • Page 87: Installation Of Windows Nt4 Sp3 And Hp Software Components

    Installation of NT 4 and Service Pack 3 This section explains how to install Windows NT 4.0 Workstation and Service Pack 3 manually on an HP Vectra VE PC. We recommend that you install NT 4.0 in two stages: First, a basic installation using the generic system drivers supplied •...
  • Page 88 4 Troubleshooting Your PC Recovering Hard Disk Contents The latest versions of all the drivers (and the corresponding installation notes) can be obtained from the HP Web site http://www.hp.com/go/vectrasupport Basic Installation This assumes you have either a CD-ROM drive connected to the PC or, preferably, you have restored the contents of the I386 directory as described earlier (with the SP3 subdirectory).

  • Page 89: Installation Of Customer Specific Software

    HP DiagTools. Installation of Customer Specific Software As the hard disk is now restored to its original HP preloaded format, you can now proceed with customer specific software. Don’t forget to back up your hard disk.

  • Page 90: Recovering From A Bios Update Failure

    4 Troubleshooting Your PC Recovering from a BIOS Update Failure Recovering from a BIOS Update Failure If you attempt to update (flash) the BIOS in your PC and the update fails, perhaps due to a bad ROM image or a power failure during the update process, the PC will be left with a corrupted BIOS.
  • Page 91 4 Troubleshooting Your PC Recovering from a BIOS Update Failure 6 While pressing switch on the PC. BootBlock loads the CTRL HOME ROM file AMIBOOT.ROM from the floppy disk and flashes the BIOS. This takes several minutes. When the flashing is complete, the PC reboots automatically.

  • Page 92: Hp Diagtools

    4 Troubleshooting Your PC HP DiagTools HP DiagTools HP DiagTools is a utility that helps you diagnose hardware-related problems on HP Vectra PCs and PC Workstations. It is designed to help you to: Identify and report the configuration of your system. •...
  • Page 93 To produce a complete record of your system’s configuration and test results, you will need to create a Support Ticket. This can then be sent, via e-mail or fax, to your local or HP-dedicated Support Agent. For more information on how to use this utility, refer to the Vectra Hardware Diagnostics User's Guide, available on the HP Web site at: http://www.hp.com/go/vectrasupport/.

  • Page 94: Setting The Device Boot Order

    4 Troubleshooting Your PC Setting the Device Boot Order Setting the Device Boot Order To select the drive to start (boot) from, you must enter the Setup program and go to . You can then Advanced - Advanced CMOS Setup select the 1st, 2nd, 3rd, and 4th Boot Devices.

  • Page 95: Technical Information

    4 Troubleshooting Your PC Technical Information Technical Information System Board Switches System Board Switches Switch 1 Switch Switch function 1 - 4 Processor speed, see next table CMOS: Off = normal (default) On = clear CMOS and reload default values in Setup Password: Off = enabled (default) On = disabled / clear User and Administrator passwords...

  • Page 96: Power Consumption

    4 Troubleshooting Your PC Technical Information Power Consumption Power Consumption (Windows NT) 115 V / 60 Hz 230 V / 50 Hz Operating with input/output 34.1 W 35 W Operating without input/output 34 W 34.8 W Standby 23 W 23.4 W 2.36 W 2.37 W V-standby power: 720 mA...

  • Page 97: Physical Characteristics

    4 Troubleshooting Your PC Technical Information Physical Characteristics Desktop Characteristic Description Weight 9.9 kg (21.78 pounds) (excluding display and keyboard) Dimensions Width: 43.18 cm (17 inches) Height: 17 cm (6.69 inches) Depth: 43 cm (16.93 inches) Footprint 0.175 m (1.88 ft Storage temperature –20 ºC to 60ºC (-4 ºF to 140 ºF) Storage humidity...

  • Page 98: Irqs, Dmas, And I/O Addresses Used By Your Pc

    4 Troubleshooting Your PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC IRQ0 PIIX4e system timer IRQ1 NS309 keyboard controller The IRQ, DMA, and I/O IRQ2 Cascade address mappings IRQ3 NS309 COM2, COM4 shown here are for IRQ4 NS309 COM1, COM3...
  • Page 99 4 Troubleshooting Your PC Technical Information I/O Addresses 0000 - 000F DMA controller 1 used by PC 0020 - 0021 Master interrupt controller (8259) 002E - 002F NS309 Configuration registers 0040 - 0043 Timer 1 0060, 0064 Keyboard controller (reset, slow A20) 0061 Port B (speaker, NMI status and control) 0070 Bit 7: NMI mask register 0070 - 0071 RTC and CMOS data...

  • Page 100: Hewlett-Packard Support And Information Services

    HP Web site at: http://www.hp.com/go/vectra/ or go directly to support at: http://www.hp.com/go/vectrasupport/ HP’s Web site has a vast range of information about HP products, services and support, including: Description of HP’s services and support options. • Support documentation for your PC in HTML format.

  • Page 101: Index

    POST error, 64 replacing, 31 power consumption, 86 Hewlett-Packard support, 90 problems system board switches, 85 HP DiagTools, 82 audio, 73 beep code, 68 BIOS update failure, 80 user password, setting, 56 I/O addresses, used by PC, 88 cannot turn PC off, 69...
  • Page 102 Part Number D6538-UPG-ABA Created in France 05/98...

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