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Appendices
Troubleshooting
Check the suggestions here first if you encounter problems using FilmGet FS. If the suggestions do
not solve the problem or the problem is not listed here, contact the dealer or a Canon Customer Help
Support Desk listed at the back of this guide.
• Before you contact your dealer or a Canon Customer Help Support Desk, please ensure that you have first read
1
the "ReadMe" file included with the software as well as "Chapter 6 Troubleshooting" in Getting Started.
• The service representative to whom you speak may request information about the computer to which the
scanner is connected. You should note this information in advance in the System Information page included in
the Getting Started manual. Store this information where you can access it in case of a problem.
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FilmGet FS User's Guide
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