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Q5
An error occurred while scanning. Rescan?
A1
The film is not loaded properly. Cancel the scan, load the film correctly into
the film holder and rescan.
A2
An error occurred during the scan. Rescan. If an error occurs repeatedly,
restart the computer.
A3
If an error occurs even after restarting the computer, see "Chapter 6
Troubleshooting" in Getting Started and take the appropriate corrective
measures, then reinstall the FilmGet FS driver software.
See "Windows Issues – P2/P5" for the Windows version, or "Macintosh Issues –
P4/P5" for the Macintosh version.
A4
If an error still occurs even after the procedures in A1 to A3 above, the
scanner or film holder may have malfunctioned. Contact a Canon Customer
Help Support Desk listed at the back of this guide.
Q6
Film holder malfunction. Please reinsert film holder.
A
Reinsert the film holder.
Q7
Can't eject film holder. Please remove film holder manually.
A
Pull out the film holder from the scanner.
Q8
Do not touch the film holder while a scan is in progress.
A
Do not attempt to pull out the film holder while a scan is in progress.
Q9
The cartridge chamber lid on the IX240 film cartridge holder is open.
A
Remove the IX240 film cartridge holder from the scanner, close the cartridge
chamber lid and reinsert the holder into the scanner.
Q10
Film data error. Check film.
A
The scanner could not read the type and number of frames information for
the film in an IX240 film cartridge. Check whether the cartridge is damaged. If
the cartridge is damaged, have it replaced at an authorized DPE shop.
Q11
Please check the film.
A
Check whether the IX240 film cartridge is damaged. If there is no problem
with the IX240 film cartridge, the scanner or the IX240 film cartridge holder
may have malfunctioned. Contact a Canon Customer Help Support Desk
listed at the back of this guide.
Q12
Please close the front door.
A
Close the front door.
Q13
Do not touch the front door while a scan is in progress.
A
Do not open and close the front door while a scan is in progress.
Appendices
FilmGet FS User's Guide
1
2
3
4
5
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