Supervisor Features; Using Answer Agent - Nortel NN43112-107 User Manual

Supervisor features

The following sections describe features available to the supervisor:
• "Using Answer Agent" on page 31
• "Using the Agent key" on page 32
• "Using Answer Emergency" on page 32
• "Using Call Agent" on page 33
• "Using Interflow" on page 33
• "Using Night Service" on page 34
• "Observing a call" on page 35

Using Answer Agent

Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
To use Answer Agent:
AnsAgent
(Goodbye)
1. When the LCD next to the Answer Agent
key flashes, press the
key.
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady.
2. Press the Goodbye
Supervisor features
Answer Agent
key to end the call.
31