Nortel NN43112-103 User Manual
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Nortel NN43112-103 User Manual

Nortel NN43112-103 User Manual

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Nortel Communication Server 1000
IP Phone 1120E
User Guide

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Table of Contents
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Summary of Contents for Nortel NN43112-103

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 1120E User Guide...

  • Page 3: Table Of Contents

    Contents About the IP Phone 1120E ......11 Basic features ........11 Telephone controls .
  • Page 4 Contents Enabling or disabling Call Timer ....48 Enabling OnHook Default Path ....49 Changing feature key labels .
  • Page 5 Using Remote Call Forward ......92 Securing your IP Phone ......94 Talking with more than one person .
  • Page 6 Using Virtual Office on your Remote IP Phone ..124 Using Virtual Office on your Office IP Phone ..127 Logging out of Virtual Office ..... . 128 Troubleshooting Virtual Office .
  • Page 7 Using Test Local Mode ......132 Using Resume Normal Mode ..... 132 Troubleshooting MG 1000B .
  • Page 8 Contents...

  • Page 9: Revision History

    Revision history March 2009 Standard 01.02. This document is up-issued to support CS 1000 Release 5.0.This document reflects changes in section Connecting the components of the phone. May 2007 Standard 01.01. This document is up-issued to support CS 1000 Release 5.0.This document reflects the new document number.
  • Page 10 Revision history...

  • Page 11: About The Ip Phone 1120E

    About the IP Phone 1120E The IP Phone 1120E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
  • Page 12 About the IP Phone 1120E • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory — Message/Inbox —...

  • Page 13: Telephone Controls

    Figure 2: IP Phone 1120E Telephone controls This section describes the controls on the IP Phone 1120E. In some geographic regions, the IP Phone 1120E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
  • Page 14 About the IP Phone 1120E Table 1: Telephone controls More.. GrpCl (Volume +) (Volume -) Context-sensitive soft keys below the display area. The LCD label above each key changes based on the active feature. When a triangle appears before a soft key label, the feature is active.
  • Page 15 Press the Navigation key cluster, to confirm menu selections. In many cases, you can use the instead of the About the IP Phone 1120E Mute key to listen to the receiving Mute key applies to handsfree, handset, Handsfree...
  • Page 16 When a message is waiting, the red Alerter/Message Waiting Also, when the ringer sounds, this indicator flashes. When your IP Phone 1120E firmware is being updated, the blue Lamp flashes. To find out if additional features are supported, contact your administrator.
  • Page 17 (Shift/Outbox) Press the your voice mailbox. (Msg/Inbox) Press the services. (Directory) About the IP Phone 1120E Copy Key to copy entries to your Quit/Stop key to exit an active Shift/Outbox key is a fixed key that is Message/Inbox...
  • Page 18 • Password Admin: — Station Control Password Password Admin menu is not available on all IP Phone 1120E sets. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

  • Page 19: Telephone Display

    Because the IP Phone 1120E only has a single-line information display area, you are prompted to scroll through any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters.

  • Page 20: Call Features And Flexible Feature Codes

    Call features and Flexible Feature Codes Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone.

  • Page 21: Managing Your Station Control Password (Scpw)

    Electronic Lock to prevent others from making calls from your IP Phone • password-protected IP Phone features (for example, Personal Directory, Redial List, and Callers List) Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.
  • Page 22 8. Press the Enter key to accept the new password. If you are locked out of your IP Phone 1120E, or if you forget your SCPW, contact your system administrator. 1. Press the Directory 2. Press the Up/Down scroll and highlight Change Protection Mode.
  • Page 23 5. Press the 6. Choose one of the following soft keys: Done 7. Press the About the IP Phone 1120E Up/Down navigation keys to highlight one of the following: — Enable Password Protection — Disable Password Protection — to accept the selection —...

  • Page 24: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1120E using the following methods: • “Entering text using the dialpad” on page 24 • “Editing text using the soft keys” on page 25 •...

  • Page 25: Editing Text Using The Soft Keys

    Press the Choose 6. Press the Next soft key to submit your changes. Table 3 describes the soft key editing functions on your IP Phone 1120E. Table 3: Editing soft key description (Part 1 of 2) Cancel Choose Clear Entering and editing text navigation keys to move through the text.

  • Page 26: Entering Text Using The Usb Keyboard

    Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Case Delete Done/Select/Enter Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #.

  • Page 27: Connecting The Components

    Connecting the components Figure 4 shows connections on the IP Phone 1120E. Figure 4: IP Phone 1120E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.

  • Page 28: Before You Begin

    Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1120E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your phone into a 10/100/1000BaseT Ethernet jack.
  • Page 29 Figure 5: Release the IP Phone 1120E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 30, and remove the stand cover. The cable routing tracks are now accessible.
  • Page 30 Use your IP Phone 1120E with the approved Nortel AC Adapter (model # N0089601). Note 1: The IP Phone 1120E supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT-5e...
  • Page 31 %. 6. If you are connecting your PC through the phone, you will require a second CAT-5e cable. Only one cable is included with the IP Phone 1120E package. Install the Ethernet cable connecting the PC to the phone (optional).
  • Page 32 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1120E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).
  • Page 33 Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 32 (Method B). 9.

  • Page 34: Configuring Telephone Options

    Station Control Password (SCPW). • Virtual Office Login menus are listed when an IP Phone 1120E Class of Service is configured for Virtual Office and Branch Office. For more information, see page 122. Note: The...

  • Page 35: Using The Telephone Options Menu

    Using the Telephone Options menu Use the Telephone Options • “Adjusting the volume” on page 36 • “Adjusting the display screen contrast” on page 37 • “Selecting a language” on page 38 • “Selecting date and time format” on page 39 •...

  • Page 36: Adjusting The Volume

    Configuring Telephone Options Select Cancel Adjusting the volume To adjust the volume, press the Options, and select Volume adjustment… To adjust the volume: 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key.

  • Page 37: Adjusting The Display Screen Contrast

    To adjust the LCD display screen contrast, press the Telephone Options, and select Note 1: If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module for IP Phone 1100 Series.

  • Page 38: Selecting A Language

    Configuring Telephone Options To adjust the display screen contrast: Lower Higher Select Cancel Selecting a language The display is available in multiple languages. To choose a language, press the Services key, select Language… Note: This language setting controls the language used by features on your phone only.

  • Page 39: Selecting Date And Time Format

    Up/Down scroll and highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP Phone. Contact your system adminstrator for more information about available languages. Choose one of the following: — Press the...

  • Page 40: Accessing Display Diagnostics

    Configuring Telephone Options Select Cancel Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights. To access display diagnostics, press the select Telephone Options, and select To select Display diagnostics: Cancel Choosing local dialpad tone...

  • Page 41: Viewing Telephone Information

    General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Phone information, press the Options, and select Configuring Telephone Options 1. Press the Up/Down highlight one of the following dialpad tones: — None to disable all tones —...

  • Page 42: Diagnostics

    Configuring Telephone Options To view IP Phone information: Cancel Diagnostics The Diagnostics option displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Msg receive/trans) •...

  • Page 43: Configuring Call Log Options

    Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 43 • “Configuring New Call Indication” on page 44 • “Configuring Preferred Name Match” on page 45 • “Configuring Area Code Setup”...
  • Page 44 Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Options, and select...
  • Page 45 Configuring Preferred Name Match You can configure your IP Phone 1120E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Telephone Options, and select...
  • Page 46 Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Options, and select Call Log To configure default area codes (maximum of three): Select Cancel Services key, select Option. 1.

  • Page 47: Choosing A Ring Type

    To edit area code display: Select Cancel Choosing a ring type The Ring type… option configures the phone’s ring tone. To choose a ring type, press the Services Ring type… Configuring Telephone Options 1. Press the Up/Down scroll and highlight 2.

  • Page 48: Enabling Or Disabling Call Timer

    Configuring Telephone Options To choose a ring type: Play Select Stop Cancel Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services Call Timer. To enable or disable Call Timer: 1.

  • Page 49: Enabling Onhook Default Path

    Cancel Enabling OnHook Default Path The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Phone while it is on-hook. To enable OnHook Default Path, press the Telephone Options, and select...
  • Page 50 Configuring Telephone Options Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes. To rename the labels: Home Select Cancel To restore the default labels: To restore default labels, press the Options, and select Change feature key 3.

  • Page 51: Configuring The Name Display Format

    Configuring the name display format You can configure your IP Phone 1120E to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure name display format, press the...

  • Page 52: Configuring Live Dialpad

    Configuring Telephone Options Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key. To configure Live Dialpad, press the Options, and select Live Dialpad.
  • Page 53 Select Cancel Configuring Telephone Options 3. Press the Up/Down scroll and highlight one of the following: — — (default) 4. Choose one of the following: — Press the Select configuration. — Press the Cancel existing configurations. navigation keys to soft key to save the soft key to keep...

  • Page 54: Configuring Local Menu Options

    Local Tools menu, you can access the 2 key on the dialpad. The function of some keys on the IP Phone varies depending on the situation. The key functions in the menus are described in Table 5. Table 5: Navigation key functions in menus (Part 1 of 2)
  • Page 55 Table 5: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad Stop Close the menu The key functions in dialog boxes are described in Table 6. Table 6: Navigation key functions in dialog boxes Function Down arrow keys...

  • Page 56: Using The 1. Preferences Submenu

    Configuring Local Menu options Table 7: Navigation key functions in Edit mode (Part 2 of 2) Function Enter Select highlighted item in combo box Exit edit mode Enter characters Insert characters or digits at the current cursor or digits on the position dialpad Note: If you are using a USB mouse, you can right-click on the...
  • Page 57 To configure Contrast or Sleep tools: Exit Configuring Local Menu options 1. Press the Up/Down and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours.

  • Page 58: Changing 2. Language

    Configuring Local Menu options Changing 2. Language Use the Language menu item to configure local preferences. Use the Language tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the and select Language…...

  • Page 59: Using The 2. Local Diagnostics Submenu

    Using the 2. Local Diagnostics submenu Use the Local Tools menu following: • “Using 1. IP Set&DHCP Information” on page 59 • “Using 2. Network Diagnostic Tools” on page 59 • “Using 3. Ethernet Statistics” on page 59 • “Using 4. IP Network Statistics” on page 59 •...

  • Page 60: Using 5. Usb Devices

    Return Using the 3. Network Configuration menu The Network Configuration tool displays information that was configured when the IP Phone was installed. This tool is for system administrator use only. Using the 4. Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes.

  • Page 61: Making A Call

    Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1120E using any of the following methods: • “Using Off-hook dialing” on page 61 • “Using On-hook dialing” on page 62 •...

  • Page 62: Using On-Hook Dialing

    Making a call (Goodbye) Using On-hook dialing 2498 (Goodbye) 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3.

  • Page 63: Using Handsfree Dialing

    Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To use handsfree dialing: (Handsfree) (Headset) To discontinue a handsfree call: (Goodbye) To mute a handsfree call: (Mute)
  • Page 64 Making a call (Mute) To switch from handsfree to handset: To switch from handset to handsfree: (Handsfree) To use a headset: (Headset) To switch from handsfree to headset: (Headset) 2. Press the Mute key again to return to a two-way handsfree conversation. Lift the handset.

  • Page 65: Using The Directory Applications

    Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1120E: • “Making a call using Corporate Directory” on page 65 • “Making a call using the Personal Directory” on page 66 •...

  • Page 66: Making A Call Using The Personal Directory

    Making a call Dial Cancel To scroll to a specific number: Dial Cancel Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select...

  • Page 67: Making A Call Using The Callers List

    To make a call using the Personal Directory: Dial Cancel Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the key and select Callers List.

  • Page 68: Making A Call Using The Redial List

    Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List”...

  • Page 69: Using Predial

    Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 2498 3. Choose one of the following: — In the Redial List, press the navigation key to display the date and time the last call was placed to the selected entry.

  • Page 70: Using Autodial

    Making a call To edit a Predial number: Clear Delete 2498 Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. To store an AutoDial number: AutoDial 1. Use the dialpad to enter the number. 2. Choose one of the following: —...
  • Page 71 AutoDial To display an AutoDial number: Display AutoDial To use AutoDial: AutoDial 3. Press the AutoDial store the number on the selected key. Note: After you store a number, the word Autodial disappears, and the stored number is displayed. 4. Assign a label to the key. Note: After you assign the label, the number disappears and only the label appears on the screen next to the key.

  • Page 72: Using Ring Again

    Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again:...

  • Page 73: Using Last Number Redial

    To deactivate Ring Again before notification: RngAgn Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: 2498 Choose one of the following: — Press the Ring Again second time.

  • Page 74: Using Speed Call

    Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers. To store a Speed Call number: SpcCtl SpcCtl To make a Speed Call:...

  • Page 75: Using System Speed Call

    Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: SScUsr SScCtl Using HotLine Use the HotLine feature to automatically dial a specific number.

  • Page 76: Using Intercom Calling

    Making a call Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an intercom call: Intrcm To answer an intercom call while on a line other than your intercom group line: (Hold) (Goodbye)

  • Page 77: Answering A Call

    Handsfree the left side of the handset. • Press the line (DN) key beside the LCD indicator as it flashes. • Press the Headset connected to your IP Phone. Answering a call button located on key if a headset is...

  • Page 78: While On An Active Call

    While on an active call While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 78 • “Transferring a call” on page 79 • “Using Timed Reminder Recall” on page 80 •...

  • Page 79: Transferring A Call

    Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans Trans To return to the original call, if the transfer is incomplete: While on an active call 1.

  • Page 80: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans Trans 1. Press the Transfer put on hold. 2.

  • Page 81: Using Attendant Recall

    If the transferred call is not answered, your IP Phone rings: Trans (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call:...

  • Page 82: Using Call Park

    Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.
  • Page 83 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your IP Phone or to the attendant. soft key. soft key.

  • Page 84: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: CParty CParty Displaying incoming call information...

  • Page 85: Tracing A Malicious Call

    Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your IP Phone. To use Call Trace while on a call: CallTrace...

  • Page 86: Incoming Calls

    To deactivate Automatic Answerback: AutoAns Using Call Pickup Use the Call Pickup feature to pick up calls from any IP Phone in your pickup group or another pickup group. To answer a call in your own call pickup group: Press the...
  • Page 87 1. Lift the handset. 2. Press the Group Pickup Pickup Group FFC. 3. Dial the pickup group number of the ringing IP Phone. 1. Lift the handset. 2. Choose one of the following: — Press the Pickup — Enter the Pickup Directory Number FFC.

  • Page 88: Using Call Waiting

    To return to the first IP Phone call: (Hold) (Goodbye) 3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone...
  • Page 89 If you do not have a Call Waiting key: (Goodbye) 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 90: While Away From Your Desk

    Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the IP Phone is ringing, the call cannot be forwarded. To forward your calls or change the forward number: 1. Choose one of the following: —...

  • Page 91: Using Internal Call Forward

    Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Phone. Current incoming calls cannot be forwarded.

  • Page 92: Using Remote Call Forward

    Internal Call Forward Deactivate FFC. Press the Internal Call Forward twice. 1. Lift the handset. 2. If you are calling from an IP Phone outside the system, dial your direct system access number and wait for the dial tone. key.
  • Page 93 7. Press the key. 1. Lift the handset. 2. If you are calling from an IP Phone outside the system, dial the system access number and wait for the dial tone. Password. A...

  • Page 94: Securing Your Ip Phone

    Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to “Security features” on page 20.
  • Page 95 (Goodbye) To unlock your IP Phone: (Goodbye) While away from your desk 4. Choose one of the following: — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN. 1. Lift the handset.

  • Page 96: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 96 • “Setting up a conference call” on page 97 •...

  • Page 97: Setting Up A Conference Call

    Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Phone.

  • Page 98: Using Conferee Selectable Display

    Talking with more than one person Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp (Goodbye) To disconnect a conferee: ConfDsp 2.

  • Page 99: Using Group Call

    (Goodbye) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: Talking with more than one person 2. Press the line (DN) key on which the conference call is established.
  • Page 100 Talking with more than one person GrpCl To answer a group call: 2. Press the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
  • Page 101 Talking with more than one person To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 102: Working Without Interruption

    This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: MakeSetBsy...

  • Page 103: Additional Call Features

    Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 103 • “Using the Buzz feature” on page 104 • “Using Call Page Connect to make an announcement” on page 104 •...

  • Page 104: Using The Buzz Feature

    Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Phone linked to your IP Phone: Buzz Using Call Page Connect to make an...

  • Page 105: Using Centrex/Exchange Line Switchhook Flash

    (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Phone restricted to local calls. Additional call features 4.
  • Page 106 Additional call features To charge a local or long-distance call to an account before you dial: Charge To charge a call in progress: Trans Conf Conf 1. Lift the handset. 2. Choose one of the following: — Press the Charge —...
  • Page 107 4. After the dial tone, dial the number to which you are transferring the call. 5. Press the Transfer hear the IP Phone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer soft key.

  • Page 108: Using Enhanced Override

    Additional call features To charge a call to an account when you add someone to a conference call: Conf Conf Conf Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party.

  • Page 109: Using Forced Camp-On

    EnhOvr EnhOvr (Goodbye) Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another IP Phone (internal or external) immediately after that IP Phone disconnects from its current call. Additional call features You receive a busy signal after dialing a phone number.

  • Page 110: Overriding A Busy Signal

    3. When the person you called finishes the call, your IP Phone automatically dials the number and both IP Phones ring. When your IP Phone rings, lift the handset. Note: You can program your IP Phone for either Camp-on or Call Waiting, but not both.

  • Page 111: Using Privacy Release

    3. To terminate the call, press the Goodbye key. Press the Privacy Release call. People can join the call by pressing the shared number (DN) key on their IP Phone (Multiple Appearance DN feature). key. FFC. The people soft key during a...

  • Page 112: Using Radio Page

    Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Phone. To use Automatic Preselection (Meet-me page): (Goodbye) 1.
  • Page 113 To use Automatic Post-selection: The called party is either busy on the IP Phone or away from their desk. To page the called party, you do not need to redial the number of the called party. RadPag (Goodbye) To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN.

  • Page 114: Using Voice Call

    (number unavailable) tone sounds. 1. Lift the handset. 2. Press the Voice Call announcement. 3. Press the Goodbye Your IP Phone rings once and the caller's voice transmits through your speaker. Lift the handset. key and make the key.

  • Page 115: Additional Phone Features

    Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 115 • “Using the Callers List” on page 118 • “Using the Redial List” on page 120 • “Using Virtual Office” on page 122 •...
  • Page 116 Additional phone features Next Done Cancel To edit an entry: Edit 2. Use the dialpad to enter the name. 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Choose one of the following: —...
  • Page 117 Done Cancel To delete an entry: Delete Confirm Cancel To search for an entry: Additional phone features 3. Choose one of the following: — Press the Done changes. — Press the Cancel to the Personal Directory without saving your changes. 1.

  • Page 118: Using The Callers List

    Additional phone features Dial Cancel Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
  • Page 119 To dial an entry: Dial To delete an entry: Delete Confirm Cancel To delete the entire Callers List: Delete Additional phone features 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry.

  • Page 120: Using The Redial List

    Additional phone features Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls.
  • Page 121 Dial To delete an entry: Delete To delete the entire Redial List:. Delete Additional phone features 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following soft keys: —...

  • Page 122: Using Virtual Office

    IP Phone (the Remote phone) to log in to your own home or office IP Phone (the Office phone). After you log in, you can access the DNs, autodial numbers, key layout, feature keys, and voicemail features that are configured on your own home or office IP Phone.

  • Page 123: Logging In To Virtual Office

    IP Softphone 2050 using Virtual Office, feature keys 4 and 5, and the Shift key, are not available to the IP Phone 1120E. Note 2: A Virtual Office login to an IP Phone 1120E from an IP Phone 1110, IP Phone 2001, IP Audio Conference Phone 2033, or IP Softphone 2050 is blocked in certain situations.

  • Page 124: Using Virtual Office On Your Remote Ip Phone

    Phone model to the next, your Office IP Phone 1120E display is different on each Remote phone. Figure 9 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1120E Office phone. All the features appear as they do on your Office IP Phone 1120E.
  • Page 125 Trans Conf Forward More... Figure 10 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1120E Office phone. Fewer display lines are available on the IP Phone 1120E, so the display provides less information.
  • Page 126 Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1120E Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.

  • Page 127: Using Virtual Office On Your Office Ip Phone

    Additional phone features Using Virtual Office on your Office IP Phone Figure 12 shows the IP Phone 1120E display when the phone is logged out due to remote access. Figure 12: Office phone displays the message Logged Out Logged Out.

  • Page 128: Logging Out Of Virtual Office

    Additional phone features To regain operation of an IP Phone being used for Virtual Office: Home Vrtual Logging out of Virtual Office While working on a Remote phone, you can log out of Virtual Office using the following steps. To log out from a Remote IP Phone:...

  • Page 129: Troubleshooting Virtual Office

    Busy, try again Invalid ID (1) Invalid ID (2) Invalid ID (3) Additional phone features Probable Cause Remote IP Phone is active (not idle). ACD is logged in. Make Set Busy is inactive on ACD IP Phone. Incorrect User ID entered.
  • Page 130 Notify system administrator. Enter correct User ID. Notify system administrator. Enter correct User ID. Go to an IP Phone 2004 or IP Softphone 2050 and try again, or consult your local system administrator. Enter correct User ID. Notify system administrator.

  • Page 131: Using Media Gateway 1000B

    IP Phones, PSTN access, and TDM IP Phones are located. Contact your system administrator to see if these functions are available for your use. The Media Gateway 1000B (MG 1000B) IP Phone can operate in Normal or Local Mode. Normal Mode The IP Phone registers with the Main Office and receives IP Phone services from the Main Office.

  • Page 132: Using Test Local Mode

    Additional phone features Local Mode If the WAN connection fails, the IP Phone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives IP Phone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode.

  • Page 133: Troubleshooting Mg 1000B

    Note: If you do not use the Resume Normal Mode command after testing, the IP Phone automatically returns to Normal Mode in 10 minutes. (Services) Troubleshooting MG 1000B The MG 1000B can display error messages on-screen. Table 10 lists error messages and describes actions to correct the causes.
  • Page 134 Additional phone features Table 10: Troubleshooting MG 1000B (Part 2 of 2) Display Message Local Mode Invalid ID (2) Probable Cause Branch User ID not found in any equipped TN. Actions Notify system administrator.

  • Page 135: Using Hospitality Features

    Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 136 Using Hospitality features (Goodbye) To cancel an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: 4. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2.

  • Page 137: Activating Message Registration

    (Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel IP Phone calls. To read meters: To change a meter: Using Hospitality features 4. Press the Goodbye 1. Press the Message Registration 2.
  • Page 138 Using Hospitality features To reset a meter to zero: 4. Press the key. 5. Press the Message Registration 1. Press the Message Registration 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key. key. key.

  • Page 139: Using Maid Identification

    Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: Using Hospitality features 1. Press the Room Status 2. Dial the DN for the room.

  • Page 140: Displaying Room Status

    Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: Changing the status of a room: 1. Press the Room Status 2.
  • Page 141 2. Dial the DN for the room. The DN 3. Dial the status code for the room. A 4. Press the Using Hospitality features displays followed by a two-digit code.The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested...

  • Page 142: Accessing External Server Applications

    Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide.

  • Page 143: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Use Table 11 to keep track of the FFCs assigned by your system administrator. Table 11: Flexible Feature Codes (Part 1 of 2) Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate...
  • Page 144 Flexible Feature Codes (FFC) Table 11: Flexible Feature Codes (Part 2 of 2) Feature RingAgain Deactivate Station Control Password Change Feature Virtual Office Terminal Log Off Virtual Office Terminal Log On...

  • Page 145: Terms You Should Know

    Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 146 Information display Any display of call activity, lists, prompts, and status of calls. On your IP Phone 1120E, this information area is one line of text and symbols. If a text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining...
  • Page 147 A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 148 Terms you should know Shared Directory Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74).
  • Page 149 User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on. Terms you should know...
  • Page 150 Terms you should know...

  • Page 151: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 152 Regulatory and safety information To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding. この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすこと があります。 取扱説明書に従って正しい取り扱いをして下さい。 Table 12 lists EMC compliance for various jurisdictions. Table 12: EMC compliance Jurisdiction Standard...

  • Page 153: Other

    GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment Regulatory and safety information Description ITE equipment - Safety - Part 1: General requirements Safety of Information Technology Equipment or Nortel Networks www.nortel.com...

  • Page 154: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan...

  • Page 155: Index

    Index Adjusting the display screen con- trast 37 Adjusting the volume 36 Area Code Setup 45 Attendant Recall 81 AutoDial 70 AutoDial Transfer 103 Automatic Wake-Up 135 Buzz feature 104 Call features and Flexible Feature Codes 20 Call Forward 90 Call Join 96 Call log options 54 Call Page 104...
  • Page 156 Index Display Network Diagnostics Utili- ties 18 Display Settings 56 Display settings 56 DN 146 Electronic Lock 94 Enabling OnHook Default Path 49 Enabling/disabling Call Timer 49 Enhanced Override 108 Enter key 15 Entering and editing text 24 Editing text using the soft keys Entering text using the USB keyboard 26 Expand key 16...
  • Page 157 Navigation keys 15, 147 New Call indication 44 Normal mode 131 Off-hook 147 Off-hook dialing 61 Onhook Default Path 49 On-hook dialing 62 Override a busy signal 110 Paging tone 147 Personal Directory 66 Place a call on hold 78 Predial feature 69 Preferred Name Match 45 Privacy Release 111...
  • Page 158 Index USB keyboard function keys 26 User Interface 149 Viewing telephone information 54 Virtual Office 122 Virtual Office login 123 Virtual Office logout 128 Virtual Office on your Remote tele- phone 124 Voice Call 114 Volume adjustment 36 Volume control 14 Volume control bar 14...

  • Page 160: User Guide

    Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

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1120e

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