Ricoh IM C300 Service Manual page 1518

IP-Fax Troubleshooting
3.4 IP-FAX TROUBLESHOOTING
3.4.1 IP-FAX TRANSMISSION
Cannot send by IP Address/Host Name
Check Point
1 LAN cable connected?
2 Specified IP address/host name correct?
3 Firewall/NAT is installed?
4 Transmission sent manually?
5 IP address of local machine registered?
6 Remote terminal port number setting other than
1720 (When using H.323) or 5060 (when using
SIP)?
7 Specified port number correct?
8 DNS server registered when host name specified?
9 Remote fax a T.38 terminal?
10 Remote fax switched off or busy?
11 Network bandwidth too narrow?
12 Remote fax cancelled transmission?
Cannot Send via VoIP Gateway.
Check Point
1 LAN cable connected?
2 VoIP Gateway T.38 standard?
3 VoIP Gateway installed correctly?
4 VoIP Gateway power switched on?
5 Is the IP address/host name of the
SM
Action
Check the LAN cable connection.
Check the IP address/host name.
Cannot breach the firewall. Send by
using another method (Fax, Internet Fax)
Manual sending not supported.
Register the IP address.
Send by specifying the port number.
Confirm the port number of the remote
fax.
Contact the network administrator.
Check whether the remote fax is a T38
terminal.
Check that the remote fax is switched on.
Request the network administrator to
increase the bandwidth.
Raise the delay level.
IPFAX SW 01 Bit 0 to 3
IP-Fax bandwidth is the same as the
DCS speed. Set IP-Fax SW00 Bit 6 to 1.
Check whether the remote fax cancelled
the transmission.
Action
Check the LAN cable connection.
Contact the network administrator.
Contact the network administrator.
Contact the network administrator.
Check the IP address/host name.
43 D0CK