Ricoh IM C300 Service Manual page 1506

Error Codes
Code
14- Maximum Division Number Error
16
14- Incorrect Ticket
17
14- Access to MCS File Error
18
14- SMTP Authentication Error
20
14- Transmission error of S/MIME
21
14- MCS File Creation Failed
30
14- UFS File Creation Failed
31
14- Cancelled the Mail Due to Error
32 Detected by NFAX
14- No Mail Address For the Machine
33
14- Address designated in the domain for
34 SMTP sending does not exist
SM
Meaning Suggested Cause/Action
•
When a mail is divided for the mail transmission
and the division number of e-mail are more than
the specified number, the mail transmission is
interrupted.
•
Update the software because of the defective
software.
•
Update the software because of the defective
software.
•
The access to MCS file is denied due to the no
permission of access.
•
Update the software because of the defective
software.
•
Make sure that the administrator's e-mail
address is the same as the SMTP
authentication address or POP before SMTP
address.
•
Register the correct user certificate and device
certificate.
Failed to create the MCS file because:
•
The number of files created with other
applications on the Document Server has
exceeded the limit.
•
HDD is full or not operating correctly.
•
Software error.
UFS file could not be created:
•
Not enough space in UFS area to handle both
Scan-to-Email and IFAX transmission.
•
HDD full or not operating correctly.
•
Software error.
•
Error detected with NFAX and send was
cancelled due to a software error.
•
Neither the mail address of the machine nor the
mail address of the network administrator is
registered.
•
Operational error in normal mail sending or
direct SMTP sending.
•
Check the address selected in the address
31 D0CK