Troubleshooting - Kodak 5500 User Manual

7 Troubleshooting

Trouble and remedy
chart
Trouble
Scanner does not power on
(status display does not
illuminate).
Documents not feeding
properly.
Documents not stacking
properly.
Image corners are cut off.
Image edges appear jagged.
A-61070 September 1999
This chapter outlines some of the problems you may encounter and
their probable causes and remedies.
Probable Cause
The power cord is not
connected.
The wall outlet is defective.
The power switch is off.
The access doors are not
closed.
The feed and separator roller
gap is not properly adjusted.
(semi-automatic feeder only)
Feeding thick documents
without using the gap release
lever.
The feed and separator rollers
may be dirty.
The feed shelf position is not
properly adjusted. (semi-
automatic feeder only)
The feed shelf side guides are
not properly adjusted.
The exit hopper side guides are
not properly adjusted.
The exit hopper end stop is not
properly adjusted.
Documents are fed with
excessive skew and corners of
the document are extended
past the 12-inch imaging area.
Paper movement through
transport.
Remedy
Push the power cord plug into the
receptacle.
Check the outlet (call an
authorized electrician.)
Turn the power switch on.
Check and close all the access
doors.
Refer to Chapter 2, "Adjusting the
feed and separator roller gap".
Refer to Chapter 2, "Adjusting the
feed and separator roller gap".
Refer to Chapter 5, "Cleaning the
feed and separator rollers".
Refer to Chapter 2, "Adjusting the
feed shelf position".
Refer to Chapter 2, "Adjusting the
feed shelf side guides and end
stop".
Refer to Chapter 2, "Adjusting the
exit hopper side guides and end
stop".
Refer to Chapter 2, "Adjusting the
exit hopper side guides and end
stop".
Adjust guides and feed roller. Jog
lead edges of the document stack.
Verify that the vertical baffle plate
is fully closed.
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