Upport And; Electronic Support - IBM 8271 Nways F12 User Manual

F

Electronic Support

WWW
Voice Support
T
ECHNICAL
This appendix provides contacts for help if you have questions about the
IBM 8271 Nways Ethernet LAN Switch products or if the IBM 8271 Nways
Ethernet LAN Switch products are not working correctly. It also explains
how to access the IBM electronic sites to obtain the latest versions of
microcode and release notes.
This section explains how to access the IBM electronic site to obtain the
latest version of microcode, drivers, and software by using the Internet
World Wide Web or FTP.
http://www.networking.ibm.com/
This is the IBM Networking home page. From here, you can access
product announcements, publications, and other information regarding
hardware and software updates, and a technical support information
database. The direct path to the support area is:
http://www.networking.ibm.com/support
FTP
1 Access the IBM Networking Environment anonymous FTP site:
ftp.networking.ibm.com/pub/products/lanprods/switch
2 Login as anonymous.
3 Enter your entire e-mail address as your password.
4 Locate and download the desired files.
IBM Network Hardware support: 1-800-IBM-SERV. Follow the menu
prompts for Network Hardware.
For support outside of the United States, please contact your IBM
marketing representative or IBM reseller.
S

UPPORT AND

S
ERVICE