Troubleshooting Tips - Oce CS665 Pro User Manual

Troubleshooting
5.7

Troubleshooting tips

Symptom
COPIER DOES NOT OPERATE
WHEN SUB POWER SWITCH IS
ON
COPY IMAGE IS TOO LIGHT
COPY IMAGE IS TOO DARK
COPY IMAGE IS NOT CLEAN OR
SHOWS SPOTS
COPY PAPER MISHANDLES
DURING COPYING
MAGNIFICATION CANNOT BE
CHANGED
DUPLEX MODES CANNOT BE
SELECTED
COPYING DOES NOT BEGIN AF-
TER PRESSING [Start]
COPYING DOES NOT RESUME
AFTER MISHANDLED PAPER IS
REMOVED
COPY QUALITY IS POOR
USING USER AUTHENTICATION,
COPIES CANNOT BE MADE AF-
TER PASSWORD IS ENTERED
THE ORIGINAL PAPER IS MIS-
HANDLED OR SKEWED IN THE
DOCUMENT FEEDER
ADF CANNOT BE USED AFTER
[Reset] IS PRESSED
FINISHER/FOLDING UNIT DOES
NOT OPERATE
ADD TONER MESSAGE IS DIS-
PLAYED
CALL FOR PM IS DISPLAYED IN
MESSAGE AREA
APS SELECTS THE WRONG PA-
PER SIZE
IN MIXED ORIGINAL MODE, A
MESSAGE TO LOAD A RE-
QUIRED PAPER SIZE DISPLAYS,
EVEN THOUGH THAT SIZE IS
LOADED IN ONE OF THE TRAYS
THE COPY SCREEN DOES NOT
DISPLAY SETTINGS AS DE-
SCRIBED IN USER'S GUIDE
CS665 Pro
Remedy
Check to be sure power plug is firmly inserted in electrical socket.
Check to be sure main power switch is ON.
Check to see if Weekly Timer function is activated. See page 2-31 for details.
Check to see if User Authentication is required on the screen. See page 2-33 for
details.
Manually adjust copy density to darker density.
Check toner message and add toner, if required.
Check paper for dampness. Do not leave paper in copier when humidity is high.
Check to see if Photo, Text, or Map mode is required.
Manually adjust copy density to lighter density.
Check to see if Photo, Text, or Map mode is required.
Use clean originals since dirt marks may be copied.
Keep original glass and inner surface of document feeder clean.
Call for service if "Please call service" is displayed in the message area.
Check density indicator and lighten if required.
Fan copy paper and load it with curl side in proper location. Do not exceed the
tray capacity.
Reduce & Shift is incompatible with magnification.
Press [Reset] and set desired copying conditions without using Reduce & Shift.
Fully close ADF, then select the desired duplex mode again.
Close Front door of main body.
Insert or adjust the appropriate paper tray for paper size selected.
Be sure the print quantity is entered.
Close Finisher door/Folding unit door/Large capacity stacker door completely.
Check copier diagram on touch panel for additional indications of mishandled
paper.
Check paper for dampness, and replace it if necessary.
Contact your service representative.
Check to see if the message "Copy limit reached" is displayed.
Contact the machine manager to reset limit.
Originals should conform to the recommended size and weight.
Be sure originals are not stapled.
Align originals evenly in the ADF.
Check to make sure paper guides meet the width of mixed size originals.
Fully close ADF.
Originals should conform to the recommended size and weight.
Position originals properly in the ADF.
Set to use ADF in the Initial Setting. See the User's guide – POD Administrator's
reference for details.
Check for a paper misfeed and remove it, as required.
Properly close finisher door/Folding unit door.
New toner supply is needed. Follow instructions for adding toner.
Contact your service representative for Preventive Maintenance.
Paper guides must be adjusted exactly to the size of originals.
Paper sizes loaded in the trays must be consistent with the tray position size;
otherwise, the tray key on the Copy Screen will blink.
Check with the machine manager, as Initial Settings may have been changed.
5
5-15