Lexmark MX617 User Manual page 273

Troubleshooting
USB/parallel interface card does not operate correctly
Action
Step 1
Make sure the USB or parallel interface card is installed.
a
Install the USB or parallel interface card. For more information,
see "Installing an Internal Solutions Port" on page
b
Print a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Features list.
Is the USB or parallel interface card listed in the Installed Features
list?
Step 2
Check the cable and the USB or parallel interface card connection.
Use the correct cable, and then make sure it is securely
connected to the USB or parallel interface card.
Does the USB or parallel interface card operate correctly?
Paper feed problems
Paper frequently jams
Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
•
Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•
Check if the paper guides are aligned against the edges of
the paper.
•
Make sure the paper is below the maximum paper fill
indicator.
•
Check if you are printing on a recommended paper size and
type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Yes
Go to step 2.
33.
The problem is
solved.
Yes
Go to step 2.
273
No
Check if you have a
supported USB or
parallel interface
card.
Note: A USB or
parallel interface
card from another
printer may not work
on this printer.
Contact customer
support.
No
The problem is
solved.