Lexmark MX617 User Manual page 274

Troubleshooting
Action
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see
"Avoiding jams" on page
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
Check the entire paper path for jammed paper.
a
Remove any jammed paper.
b
From the printer control panel, touch Continue to clear the
message.
Does the paper jam message remain?
Jammed pages are not reprinted
Action
Turn on Jam Recovery.
a
From the home screen, navigate to:
> Settings > General Settings > Print Recovery
From the Jam Recovery menu, touch the arrows to scroll to On
b
or Auto.
c
Touch Submit.
Do pages reprint after a jam?
239.
Yes No
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Contact customer The problem is
support. solved.
Yes No
The problem is Contact
solved. support.
274
customer