Lexmark MX617 User Manual page 287

Troubleshooting
Action
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Gray background on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
Check if Allow Background Removal is set to Off.
a
From the General Settings menu, set Allow Background
Removal to On.
b
Resend the print job.
Did the background disappear from the prints?
Step 2
Adjust the toner darkness to a lighter setting.
a
From the Quality Menu, select a lower value to reduce toner
density.
•
4 is the factory default setting.
•
If Print Mode is set to Black Only, then a setting of 5
increases toner density and darkness for all print jobs.
b
Resend the print job.
Did the background disappear from the prints?
Step 3
Reinstall the toner cartridge.
a
Remove the cartridge.
b
Install the cartridge.
c
Resend the print job.
Did the background disappear from the prints?
Yes No
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
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